A gap in the user experience between consumer and corporate
travel platforms leaves many business travelers frustrated – and booking
outside of approved tools.
Nevertheless, a majority (90%) of business travelers believe
travel is essential to driving growth for their companies, and 91% prefer to
close a deal in person, even if it requires air travel.
Those are some of the results of a survey of 2,900 business
travelers in the United States conducted by TripActions in June 2018 and
detailed in its 2018 State of Business Travel Report.
Respondents said they were frustrated by the limited inventory
options in corporate travel management solutions, which causes them to spend
too much time in the booking process. Eighty-three percent of those surveyed
said it take them more than an hour to book a trip.
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Two-thirds of respondents said they feel like they are on
their own to handle things such as delays, cancellations and overbooked hotels
while traveling for work. Only 8% said their travel agent proactively reaches
out to them when plans change.
Because of these frustrations, 50% of respondents said they do
not use the corporate travel solution provided by their company.
Despite these concerns, 90% of those surveyed see traveling
as a perk of their job and 80% say they are more excited about their job after
While video conferencing systems enable virtual meetings,
67% of those surveyed said it is difficult to build business relationships over
TripActions suggests “high-value meetings should be held in
person, while technology can do the job in the case of quicker check-ins or cross-functional
Companies are also advised to understand the expectations
that millennial and Gen Z employees have about travel.
The survey found 36% of respondents
from these generations seek unique accommodations such as boutique hotels and
private rentals, they prefer shared car services for ground transportation and
are less interested in loyalty programs.
In March, TripActions raised $51 million in a Series B round
to continue building its corporate travel management solutions. The company
launched in 2016 and has raised just under $80 million to date.
REGISTER NOW! Corporate travel execs, tech vendors and others speak at The Phocuswright Conference 2018