Toggle navigation
Home
Hot Topics
Distribution
Online
Technology
Startups
Diversity and Inclusion
Women's Leadership
In The Big Chair
Sounding Off - PhocusWire's weekly editorial
Startup Stage
Events
Webinars
The Phocuswright Conference
Phocuswright Europe
Phocuswright Battleground
Watch
The PhocusWire Studio
New Reality With...
Destination X
Fast Facts
The Pundit show
Listen
How I Got Here podcast
InPhocus podcast
More
About Phocuswire
Get in touch
Phocuswright Research
Commercial partnerships
Northstar Travel Group
Technology and governments (sorry) have vital roles to play in tourism's recovery
News
|
Technology
Investor views on short-term rentals
Exec interviews on New Reality With...
No transactions, no problem: a travel veteran's take
British Airways taps fintech startup Banked for new loyalty offering
Through the partnership, British Airways Executive Club members who make an online purchase with a...
Read More
News
|
Technology
Phocuswright Europe 2020 preview: Out of Office with… Julie White
In a series of interviews with executives participating in the online event in September, PhocusWire...
Read More
Interview
|
Online
Hotel booking platform Splitty acquires assets of Cancelon
Splitty says the deal will create a "distinctive OTA" with low expenses and high value for consumers.
Read More
News
|
Startups
In Case You Missed It
More Editors' Picks
How the luggage experience is changing as a result of COVID-19
Booking Holdings feels "full impact" of coronavirus as gross bookings plunge 91% in Q2 2020
Tripadvisor revenue down 86% in Q2 to $59M, still better than expected, says CEO
Uber continues buying spree as delivery business supports COVID-slammed mobility unit
Will “trips to nowhere” become a short-term solution for travel-hungry consumers?
Accor sees super-short booking window emerge, €200M cost-savings put into place
Expedia expands wholesale rate management program to all medium- and large-size lodging partners
Touchless tech: Airports and airlines take steady steps to restore confidence in flying
Booking.com cuts workforce by a quarter as pandemic bites
Previous
Next
More Editors' Picks
How I Got Here
More Inside Stories
How I Got Here, episode 36 - Eric Gnock Fah of Klook
How I Got Here, episode 35 - Rob Wiesenthal of Blade
How I Got Here, episode 34 - Bobby Healy of CarTrawler
How I Got Here, episode 33 - Caitlin Zaino von During of Porter & Sail
How I Got Here, episode 32 - Ben Baldanza of Spirit Airlines
How I Got Here, episode 31 - Randy Petersen of FlyerTalk
How I Got Here, episode 30 - Adam Goldstein of Hipmunk
How I Got Here, episode 29 - Rod Cuthbert of Viator
How I Got Here, episode 28 - Michael Driedger of Operto
Previous
Next
More Inside Stories
Thought Leadership
More Thought Leadership
10 ways APIs can revolutionize aviation post-coronavirus
Virtual connections: Building relationships with travelers to generate future demand
How being smart and nimble will help hoteliers survive years of flux
Paving the path to equality: 5 tips for building diverse boards that drive growth
Short-term rentals and misalignment of the marketplace
Is NDC going to survive COVID-19? One airline group gives an unequivocal “Yes!”
Five tips about payments as airlines resume flying
Passenger claims handling: a legal cure through technology
In the return to business travel, consider the "three-legged stool"
Previous
Next
More Thought Leadership
In The Big Chair
More CEO interviews
In The Big Chair - Greg Webb of Travelport
In The Big Chair - Craig Brennan of Switchfly
In The Big Chair - Bryan Dove of Skyscanner
In The Big Chair - Mathias Hedlund of Etraveli
In The Big Chair - Justin Francis of Responsible Travel
In The Big Chair LIVE - Tim Choate of RedAwning
In The Big Chair LIVE – Mike Premo of ARC
In The Big Chair LIVE - Henrik Kjellberg of Awaze
In The Big Chair LIVE - Jeffrey Glueck of Foursquare
In The Big Chair - Darrin Grafton of Serko
In The Big Chair - Jeff Klee of AmTrav
In The Big Chair - Amit Saberwal of RedDoorz
In The Big Chair - Ross Veitch of Wego
In The Big Chair - Rolf Purzer of ATPCO
In The Big Chair - Keith Tan of the Singapore Tourism Board
In The Big Chair - Ariel Cohen of TripActions
In The Big Chair - Kurt Ekert of CWT
In The Big Chair - Jan Gerlach of Peakwork
In the Big Chair - Dan Ruch of Rocketrip
In The Big Chair - Philipp Mintchin of Splyt
In The Big Chair - Damian Scokin of Despegar
In The Big Chair LIVE - Gloria Guevara of WTTC
In The Big Chair - Ritesh Agarwal of OYO Rooms
In The Big Chair LIVE - Mat Orrego of Cornerstone
In The Big Chair LIVE - Stephan Ekbergh of Travelstart
In The Big Chair - Jason Morehouse of Checkfront
In The Big Chair - Estuardo Ortiz of JetSmart
In The Big Chair - Juan Pablo Lafosse of Almundo
In the Big Chair - Avi Meir of TravelPerk
In the Big Chair - Nicolas Brusson of BlaBlaCar
In the Big Chair - Patrick Bosworth of Duetto
In The Big Chair - Ethan Lin of Klook
In The Big Chair - Kevin King of Shiji
In The Big Chair - Tarry Wang Liantao of Xiaozhu
In The Big Chair - Felix Schneider of Dreamlines
In The Big Chair - Arnold Donald of Carnival Corporation
In The Big Chair - Chris Nassetta of Hilton
In The Big Chair - Kris Naudts of Culture Trip
In The Big Chair - Deep Kalra of MakeMyTrip
In The Big Chair - Jason Bryant of Nor1
In The Big Chair - Tom Wolber of Crystal Cruises
In The Big Chair - Sean Fitzpatrick of OTA Insight
In The Big Chair - Bonny Simi of JetBlue Technology Ventures
In The Big Chair - Charles Deyo of Cendyn
In The Big Chair - Layton Han of ADARA
In The Big Chair - Kieron Branagan of OpenJaw Technologies
In The Big Chair - Jane Sun of Ctrip
In The Big Chair - Dana Dunne of eDreams Odigeo
In The Big Chair - T.J. Clark of TurnKey Vacation Rentals
In the Big Chair - Cree Lawson of Arrivalist
In The Big Chair - Amiad Soto of Guesty
In The Big Chair - Gilad Berenstein of Utrip
In The Big Chair – Noreen Henry of WayBlazer
In The Big Chair - Jens Wohltorf of Blacklane
In The Big Chair - Tobias Ragge of HRS
In The Big Chair - Eric Breon of Vacasa
In The Big Chair - Mark Rabe of Sojern
In The Big Chair - Clare Gilmartin of Trainline
In The Big Chair - Brian Chesky of Airbnb
In The Big Chair - Steve Milo of VTrips
In The Big Chair - Robert Albert of Routehappy
In The Big Chair - Feargal Mooney of Hostelworld
In The Big Chair - Aidan Brogan of Datalex
In The Big Chair - Luis Maroto of Amadeus
In The Big Chair - Jim Davidson of Farelogix
In The Big Chair - Sean Menke of Sabre
In The Big Chair - Barbara Dalibard of SITA
In The Big Chair - Gordon Wilson of Travelport
In The Big Chair - Mark Okerstrom of Expedia Inc
In The Big Chair - Mike Ford of SiteMinder
Previous
Next
More CEO interviews
Upcoming web events and replays
FULL LIST
WEBINAR ALERT! Remix your hotel’s business model for crisis recovery
COMING SOON: New Reality With... Richard Harris of Intent
WEBINAR REPLAY! The digital customer journey is broken. Let’s fix it.
VIDEO: New Reality With... Ross Veitch of Wego
WEBINAR ALERT! Power your payments - shining light on how customers pay for travel
VIDEO: New Reality With... Philipp Mintchin of Splyt
WEBINAR ALERT! Driving efficiencies in OTA distribution
COMING SOON: New Reality With... Nancy Rademaker of Nexxworks
VIDEO: New Reality With... Barbara Dalibard of SITA
VIDEO: New Reality With... Peter Kern of Expedia Group
VIDEO: New Reality With... Andrea Kates of Futureproofing:Next
VIDEO: New Reality With... Jamie Wong and Erik Blachford of Narrative Fund
WEBINAR REPLAY! Everything you need to know about open and secure travel marketplaces
WEBINAR REPLAY! Steering the comeback: Hotel revenue management recovery planning
VIDEO: New Reality With... Beth Taylor of ATPCO
WEBINAR REPLAY! A permanent shift in business traveler behavior
VIDEO: Global Startup Showcase 2020
WEBINAR REPLAY! The recovery roadmap for hotels
VIDEO: New Reality With... Maud Bailly of Accor
VIDEO: New Reality With... Tobias Ragge of HRS
VIDEO: New Reality With... Amir Amidi and Lio Chen of Plug And Play
WEBINAR REPLAY! How digital innovation helps Uber go beyond ride-sharing in difficult times
VIDEO: New Reality With... Clayton Reid of MMGY Global
FAST FACTS: The state of travel startups - winners when the industry recovers
Riding high to laying low - travel startups in a coronavirus world
FAST FACTS: Traveler sentiment in the age of COVID-19
WEBINAR REPLAY! How to build highly optimized web architectures in the travel industry
WEBINAR REPLAY! Everything you need to know about the short-term rental market and tech
WEBINAR REPLAY! Why we book: Unpacking travel loyalty
WEBINAR ALERT! How virtual payments are changing the travel landscape
WEBINAR REPLAY! Travel trends 2020: Discover the latest in online and mobile travel
WEBINAR REPLAY! The traveler purchasing behaviors you need to know in 2020
WEBINAR REPLAY! Guest Experience in 2020: Behavior, service recovery and business impact
WEBINAR REPLAY! Rate integrity: Are bedbanks the problem or solution?
WEBINAR REPLAY! Get ready for 5G to transform travel and hospitality
WEBINAR REPLAY! Why personalization is impossible in travel (and how to do it)
WEBINAR REPLAY! Next steps in airline retail: mastering direct distribution
WEBINAR REPLAY! Strong Customer Authentication for travel: are we there yet?
WEBINAR REPLAY! Battle of the brand: How guest reviews steal the show
WEBINAR REPLAY! Budgeting for the future of hospitality
WEBINAR REPLAY! Decoding the hotel guestprint
WEBINAR REPLAY! How hoteliers can succeed with the Google Ads Migration
WEBINAR REPLAY! The hotel guest of the future
WEBINAR REPLAY! How to create inspiration that drives hotel bookings
WEBINAR REPLAY! The role of social media content across the travel buyer journey
Going beyond NDC: Answers to your questions
WEBINAR REPLAY! The real parity problem that no one is talking about
WEBINAR REPLAY! AI: No longer just a buzzword for airline growth
WEBINAR REPLAY! The future of customer experience and e-commerce - bringing the customer to life
WEBINAR REPLAY! Going beyond NDC: A Q&A with Sabre and partners
WEBINAR REPLAY! Personalizing the group experience for hotels
WEBINAR REPLAY! How well are independent hoteliers adapting to the digital age?
WEBINAR REPLAY! Giving innovators the tools required to create brilliant new travel apps
WEBINAR REPLAY! Making travel better by connecting the unconnected
WEBINAR REPLAY! How to Engage and Convert Gen Z and Millennials
WEBINAR REPLAY! How to maximize hotel bookings by leveraging the right channel mix
WEBINAR REPLAY! Best practices for engaging employees when traveling
WEBINAR REPLAY! Travel Intelligence: Utilizing data to enhance journeys and shape experiences
WEBINAR REPLAY! Mobile payment journey: a tour across ten markets
Free tnooz report: Unlocking the potential of group sales and catering - a hotelier's guide
WEBINAR REPLAY: Hotel marketing in the age of over-research
Webinar: The journey to offer optimization: is your airline in control and ready?
Webinar: A wake-up call for sleepwalking loyalty programs
Webinar - The Journey to Offer Optimization
WEBINAR REPLAY: Fighting fraud and optimizing user experience in travel
Protecting the traveler of tomorrow- free tnooz report
tnooz
[email protected]
presented by BCD Travel
Partner webinar: Revenue vs marketing
The 2018 China Airline Merchandising Conference
Global Aviation Festival London
How to improve the travel payment process in mobile and increase conversions
China Hotel Marketing Conference | Hangzhou
TravelDaily Conference & China Digital Travel Show | Shanghai
tnooz webinar: The perfect shopping experience on mobile. How close is yours?
Webinar replay: Understanding the traveler of now
Digital Travel Summit | Las Vegas
Webinar replay: How digital identity verification will finally make the seamless travel dream come true
Unisys Insights Series for Travel | New York
tnooz webinar this week – Understanding the ‘Traveler of Now’: How to be relevant and drive conversion
tnooz webinar replay: understanding the 'traveler of now'
Webinar tomorrow: digital identity verification in travel and hospitality
[email protected]
TTE 2018 | London
tnooz webinar replay - digital identity verification in travel and hospitality
Future of Travel Summit | Miami
[email protected]
ITB 2018 | Berlin
Positioning today’s limited service hotels for success
Download: 2018's top priorities for limited service hotels
Webinar wrap - decision-making through data, payments, fraud and live chat (two of two)
tnooz hackathon @ HEDNA | Austin
Webinar wrap - personalization, seamless travel, automation, customer experience (one of two)
tnooz workshop: Beyond reviews - defining your hotel's online reputation
tnooz workshop replay - a hotelier's guide to live chat
tnooz webinar replay– five things a travel or airline CFO needs to know about payments
tnooz webinar replay- the motivations and mindset of online travelers in China, the US and the UK
tnooz webinar replay - five things a travel or airline CFO needs to know about payments
tnooz webinar replay – the motivations and mindset of online travelers in China, the US and the UK
tnooz webinar - the motivations and mindset of online travelers in China, the US and the UK
GUEST - the future of hospitality
tnooz workshop replay: Are bad bots destroying your conversion rate and costing you money?
[email protected]
: the In-Destination Event
Previous
Next
FULL LIST
Latest News
Marriott believes worst is over, global occupancy at 30%
LIVE BLOG: Coronavirus and the travel industry - impact and recovery
AirAsia and Trip.com Group unite in digital travel services pact
Phocuswright Europe 2020 preview: Out of Office with… Timothy Hughes
Airside gets $13M to accelerate digital travel identity tech
WEBINAR ALERT! Remix your hotel’s business model for crisis recovery
10 ways APIs can revolutionize aviation post-coronavirus
COMING SOON: New Reality With... Richard Harris of Intent
Sounding Off: Social media shouldn't sugar-coat the mid-crisis travel experience
How the luggage experience is changing as a result of COVID-19
Sabre revenue slumps to less than a tenth from the same period in 2019
InPhocus, episode 20 - Looking to Russia for a different perspective
Booking Holdings feels "full impact" of coronavirus as gross bookings plunge 91% in Q2 2020
Tripadvisor revenue down 86% in Q2 to $59M, still better than expected, says CEO
Uber continues buying spree as delivery business supports COVID-slammed mobility unit
WEBINAR REPLAY! The digital customer journey is broken. Let’s fix it.
Hilton lost $432M in Q2 2020 but says occupancy now recovering in most markets
Virtual connections: Building relationships with travelers to generate future demand
Phocuswright Europe 2020 preview: Out of Office with… Oliver Dlouhy
How I Got Here, episode 36 - Eric Gnock Fah of Klook
More Stories
CORONAVIRUS IMPACT/RECOVERY
Marriott believes worst is over, global occupancy at 30%
Hotel booking platform Splitty acquires assets of Cancelon
WEBINAR ALERT! Remix your hotel’s business model for crisis recovery
10 ways APIs can revolutionize aviation post-coronavirus
COMING SOON: New Reality With... Richard Harris of Intent
Sounding Off: Social media shouldn't sugar-coat the mid-crisis travel experience
How the luggage experience is changing as a result of COVID-19
Sabre revenue slumps to less than a tenth from the same period in 2019
InPhocus, episode 20 - Looking to Russia for a different perspective
Booking Holdings feels "full impact" of coronavirus as gross bookings plunge 91% in Q2 2020
Tripadvisor revenue down 86% in Q2 to $59M, still better than expected, says CEO
Uber continues buying spree as delivery business supports COVID-slammed mobility unit
Hilton lost $432M in Q2 2020 but says occupancy now recovering in most markets
More stories
Most Popular
Latest Stories
Most Popular
News
|
Online
LIVE BLOG: Coronavirus and the travel industry - impact and recovery
News
|
Online
Booking Holdings feels "full impact" of coronavirus as gross bookings plunge 91% in Q2 2020
News
|
Online
Will “trips to nowhere” become a short-term solution for travel-hungry consumers?
News
|
Distribution
Expedia expands wholesale rate management program to all medium- and large-size lodging partners
News
|
Technology
Flight Centre buys business travel management platform WhereTo
Latest Stories
News
|
Distribution
Marriott believes worst is over, global occupancy at 30%
News
|
Technology
Technology and governments (sorry) have vital roles to play in tourism's recovery
News
|
Technology
British Airways taps fintech startup Banked for new loyalty offering
Interview
|
Online
Phocuswright Europe 2020 preview: Out of Office with… Julie White
News
|
Online
LIVE BLOG: Coronavirus and the travel industry - impact and recovery
Subscribe Now!
Submit
I accept the
Terms and Conditions
and
Privacy Policy
.
Subscribe Now!
Submit
I accept the
Terms and Conditions
and
Privacy Policy
.
Sponsored Content
From Our Partners
August 3, 2020
Creating a 360-degree customer view in a COVID-19 world
August 3, 2020
REPORT: How data partnerships can speed up recovery
August 3, 2020
The real cost of issuing an interline ticket
July 31, 2020
Hotel payment optimization long overdue - and "just in time"
July 29, 2020
COVID-19 summer booking trends for hoteliers
July 27, 2020
How can travel brands keep customers apprised of border regulations and leisure options?
July 27, 2020
Two unexpected hotel trends to watch during COVID-19 recovery
July 6, 2020
Airline merchandizing - Finding growth in a time of survival
More
More From Phocuswright
Phocuswright Europe Online 2020
Innovation: 3 September Center Stage: 9-10 September
The Phocuswright Conference 2020
November 17 - 19, 2020 | Phoenix, AZ & Online
Phocuswright Custom Travel Research
Explore Custom Research
Previous
Next
Latest From Phocuswright Research
More Phocuswright Research
Global Air Trends: July 2020
Published: July 30, 2020
You might like these resources
March 18, 2020
Read More
Most notable developments impacting the accommodations segment
March 11, 2020
Read More
Online channel split varies widely depending on the segment
March 5, 2020
Read More
The future of OTAs: 5 key developments
March 5, 2020
Read More
Copyright © 2020 by Northstar Travel Media LLC. All Rights Reserved. 116 West 32nd Street, New York, NY 10001 U.S. | Telephone: +1 860 350-4084
Phocuswright
•
The Phocuswright Conference
•
Phocuswright Europe
•
Battleground
•
TTE
•
Web In Travel
•
Inntopia
•
Retail Travel
•
Hotel Investment
