News on Travel Technology, Distribution and the Digital Economy

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News / Online

AI claims processing ranks last as a booking confidence driver

By Phocuswright Research November 4, 2026

Phocuswright research asked travelers in 10 markets what would most boost their confidence to book, and a guaranteed full refund ranked as the top driver. Read More

News / Technology

Agoda rolls out OpenAI-powered assistant

By Abby Crotty November 3, 2026

The AI assistant also uses Gemini to pull content from Google Maps when users search for restaurants and points of interest. Read More

News / Online

Amadeus data breach affects multiple airline partners

By Cathy Walsh November 2, 2026

Airlines including Japan Airlines, ANA and Cathay Pacific have disclosed unauthorized access to passenger reservation data following a security breach at Amadeus.... Read More

News / Online

FTC orders airlines, ride-hailing companies to detail pricing methodology

By Donna M. Airoldi - BTN November 2, 2026

The agency is examining how companies use personal data and algorithms to personalize prices and services for individual consumers.... Read More

News / Technology

Meta's Muse launches in Singapore

By WIT November 2, 2026

Trip.com, Agoda, Klook and Grab are among the personal AI agent’s early adopters.... Read More

Interview / Startups

Startup Stage: Aiva wants to help hotels turn guest insights into revenue

By Cathy Walsh November 2, 2026

The startup uses AI agents to connect guest preferences with hotel services and operations, aiming to increase ancillary revenue while reducing manual work.... Read More

In Phocus Podcast

October 21, 2026

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Top investors in travel tech 2026

News / Startups

More News & Analysis

Opinion / Online

Negotiating the rapid growth cycle in travel tech

RightRez CEO Maria von Foerster outlines how senior execs should respond when challenged to stretch... Read more

News / Technology

Personal AI assistants could be re-shopping ‘landmine’ for hotels

Hotels and technology providers are now exploring the potential impact of re-shopping, where AI agents... Read more

News / Technology

Amex GBT’s CTO on AI agents, servicing and working with Long Lake

Amex GBT CTO Michael Esquibel said Long Lake is "in it for the long haul" as the pair collaborates on... Read more

News / Startups

Where are they now? Checking in with the Hot 25 Travel Startups for 2025

We touched base with three members of our 2025 class, Byway, D3X and Faye, asking about their... Read more

Interview / Online

Omio CFO on Rail Europe and what's next for M&A

Jean-Bernard Moens discusses Omio’s acquisition strategy, expansion in APAC and ambitions for... Read more

News / Online

European Commission investigating Booking.com's handling of scams, fraud

The regulator said it has opened formal proceedings to determine whether Booking.com may have breached... Read more

Presenting the Hot 25 Travel Startups for 2026

News / Startups

From Our Partners

Weekly Travel Tech News Brief

PhocusWire travel tech news briefs: Travelport, HTS, Virgin Atlantic and more...

News / Technology

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Following the Tax Trail Through a Complex Booking Chain December 2, 2026
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