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It’s time to skip loyalty and start chasing retention in travel
Opinion
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Online
Accor talks up loyalty deals, seeks new partners for some business elements
Accor highlights big plans for loyalty partners as it announces full-year results for 2019.
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News
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Hopin raises $6.5M to bring live events online
As event organizers rethink their carbon footprint, London-based startup Hopin is helping to bring...
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News
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Online
Travel reservations in China down 79% amid coronavirus scare
According to data analyzed by TravelgateX, travel reservations in China fell 79% in January and are...
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In Case You Missed It
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Lessons learned from a failed travel loyalty startup
Coronavirus, Viator rebranding among top concerns for Tripadvisor’s potential growth
Where travel brand loyalty sits in a super app world
International expansion swells losses for OYO to $335M
Trip.com Group wants $1.2B loan as coronavirus tests China’s economy
Hotel websites hold firm in booking rankings, Airbnb makes progress
Sounding Off: Startups should consider giving something away for the greater good
Coronavirus upends revenue management strategies for hotels and airlines
Barry Diller cites “dumb things” and “mistakes” as Expedia still ends 2019 on financial high
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Welcome to the Hot 25 Startups for 2020
How I Got Here
More Inside Stories
How I Got Here, episode 25 - Wen-Wen Lam of NexTravel
How I Got Here, episode 24 - Steve Hafner of Kayak
How I Got Here, episode 23 - Stephan Ekbergh of Travelstart
How I Got Here, episode 22 - Sebastian Gomez of Reservamos
How I Got Here, episode 21 - Gillian Morris of Hitlist
How I Got Here, episode 20 - Bob Diener of Hotels.com
How I Got Here, episode 19 - Fritz Demopoulos of Qunar
How I Got Here, episode 18 - Duke Chung of TravelBank
How I Got Here, episode 17 - Terry Jones of Travelocity
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Read it again: Sustainability Month
Thought Leadership
More Thought Leadership
How a travel club can better connect brands to their users
Loyalty goes the extra mile in travel
Will the travel industry adopt white box AI?
Where are the new openings for startups in the travel industry?
How Google Flights is shaking up the travel Industry
What are the building blocks of direct sales for hotels?
Technology can make business trips safer - particularly for women and LGBTQ travelers
Removing obstacles to success for women in the workplace
Hotel revenue management: Is there a breakthrough on the horizon?
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In The Big Chair
More CEO interviews
In The Big Chair - Greg Webb of Travelport
In The Big Chair - Craig Brennan of Switchfly
In The Big Chair - Bryan Dove of Skyscanner
In The Big Chair - Mathias Hedlund of Etraveli
In The Big Chair - Justin Francis of Responsible Travel
In The Big Chair LIVE - Tim Choate of RedAwning
In The Big Chair LIVE – Mike Premo of ARC
In The Big Chair LIVE - Henrik Kjellberg of Awaze
In The Big Chair LIVE - Jeffrey Glueck of Foursquare
In The Big Chair - Darrin Grafton of Serko
In The Big Chair - Jeff Klee of AmTrav
In The Big Chair - Amit Saberwal of RedDoorz
In The Big Chair - Ross Veitch of Wego
In The Big Chair - Rolf Purzer of ATPCO
In The Big Chair - Keith Tan of the Singapore Tourism Board
In The Big Chair - Ariel Cohen of TripActions
In The Big Chair - Kurt Ekert of CWT
In The Big Chair - Jan Gerlach of Peakwork
In the Big Chair - Dan Ruch of Rocketrip
In The Big Chair - Philipp Mintchin of Splyt
In The Big Chair - Damian Scokin of Despegar
In The Big Chair LIVE - Gloria Guevara of WTTC
In The Big Chair - Ritesh Agarwal of OYO Rooms
In The Big Chair LIVE - Mat Orrego of Cornerstone
In The Big Chair LIVE - Stephan Ekbergh of Travelstart
In The Big Chair - Jason Morehouse of Checkfront
In The Big Chair - Estuardo Ortiz of JetSmart
In The Big Chair - Juan Pablo Lafosse of Almundo
In the Big Chair - Avi Meir of TravelPerk
In the Big Chair - Nicolas Brusson of BlaBlaCar
In the Big Chair - Patrick Bosworth of Duetto
In The Big Chair - Ethan Lin of Klook
In The Big Chair - Kevin King of Shiji
In The Big Chair - Tarry Wang Liantao of Xiaozhu
In The Big Chair - Felix Schneider of Dreamlines
In The Big Chair - Arnold Donald of Carnival Corporation
In The Big Chair - Chris Nassetta of Hilton
In The Big Chair - Kris Naudts of Culture Trip
In The Big Chair - Deep Kalra of MakeMyTrip
In The Big Chair - Jason Bryant of Nor1
In The Big Chair - Tom Wolber of Crystal Cruises
In The Big Chair - Sean Fitzpatrick of OTA Insight
In The Big Chair - Bonny Simi of JetBlue Technology Ventures
In The Big Chair - Charles Deyo of Cendyn
In The Big Chair - Layton Han of ADARA
In The Big Chair - Kieron Branagan of OpenJaw Technologies
In The Big Chair - Jane Sun of Ctrip
In The Big Chair - Dana Dunne of eDreams Odigeo
In The Big Chair - T.J. Clark of TurnKey Vacation Rentals
In the Big Chair - Cree Lawson of Arrivalist
In The Big Chair - Amiad Soto of Guesty
In The Big Chair - Gilad Berenstein of Utrip
In The Big Chair – Noreen Henry of WayBlazer
In The Big Chair - Jens Wohltorf of Blacklane
In The Big Chair - Tobias Ragge of HRS
In The Big Chair - Eric Breon of Vacasa
In The Big Chair - Mark Rabe of Sojern
In The Big Chair - Clare Gilmartin of Trainline
In The Big Chair - Brian Chesky of Airbnb
In The Big Chair - Steve Milo of VTrips
In The Big Chair - Robert Albert of Routehappy
In The Big Chair - Feargal Mooney of Hostelworld
In The Big Chair - Aidan Brogan of Datalex
In The Big Chair - Luis Maroto of Amadeus
In The Big Chair - Jim Davidson of Farelogix
In The Big Chair - Sean Menke of Sabre
In The Big Chair - Barbara Dalibard of SITA
In The Big Chair - Gordon Wilson of Travelport
In The Big Chair - Mark Okerstrom of Expedia Inc
In The Big Chair - Mike Ford of SiteMinder
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PhocusWire's most popular articles in 2019
Replays and upcoming webinars
FULL LIST
WEBINAR ALERT! Why we book: Unpacking travel loyalty
WEBINAR REPLAY! Travel trends 2020: Discover the latest in online and mobile travel
WEBINAR REPLAY! The traveler purchasing behaviors you need to know in 2020
WEBINAR REPLAY! Guest Experience in 2020: Behavior, service recovery and business impact
WEBINAR REPLAY! Rate integrity: Are bedbanks the problem or solution?
WEBINAR REPLAY! Get ready for 5G to transform travel and hospitality
WEBINAR REPLAY! Why personalization is impossible in travel (and how to do it)
WEBINAR REPLAY! Next steps in airline retail: mastering direct distribution
WEBINAR REPLAY! Strong Customer Authentication for travel: are we there yet?
WEBINAR REPLAY! Battle of the brand: How guest reviews steal the show
WEBINAR REPLAY! Budgeting for the future of hospitality
WEBINAR REPLAY! Decoding the hotel guestprint
WEBINAR REPLAY! How hoteliers can succeed with the Google Ads Migration
WEBINAR REPLAY! The hotel guest of the future
WEBINAR REPLAY! How to create inspiration that drives hotel bookings
WEBINAR REPLAY! The role of social media content across the travel buyer journey
Going beyond NDC: Answers to your questions
WEBINAR REPLAY! The real parity problem that no one is talking about
WEBINAR REPLAY! AI: No longer just a buzzword for airline growth
WEBINAR REPLAY! The future of customer experience and e-commerce - bringing the customer to life
WEBINAR REPLAY! Going beyond NDC: A Q&A with Sabre and partners
WEBINAR REPLAY! Personalizing the group experience for hotels
WEBINAR REPLAY! How well are independent hoteliers adapting to the digital age?
WEBINAR REPLAY! Giving innovators the tools required to create brilliant new travel apps
WEBINAR REPLAY! Making travel better by connecting the unconnected
WEBINAR REPLAY! How to Engage and Convert Gen Z and Millennials
WEBINAR REPLAY! How to maximize hotel bookings by leveraging the right channel mix
WEBINAR REPLAY! Best practices for engaging employees when traveling
WEBINAR REPLAY! Travel Intelligence: Utilizing data to enhance journeys and shape experiences
WEBINAR REPLAY! Mobile payment journey: a tour across ten markets
Free tnooz report: Unlocking the potential of group sales and catering - a hotelier's guide
WEBINAR REPLAY: Hotel marketing in the age of over-research
Webinar: The journey to offer optimization: is your airline in control and ready?
Webinar: A wake-up call for sleepwalking loyalty programs
Webinar - The Journey to Offer Optimization
WEBINAR REPLAY: Fighting fraud and optimizing user experience in travel
Protecting the traveler of tomorrow- free tnooz report
tnooz
[email protected]
presented by BCD Travel
Partner webinar: Revenue vs marketing
The 2018 China Airline Merchandising Conference
Global Aviation Festival London
How to improve the travel payment process in mobile and increase conversions
China Hotel Marketing Conference | Hangzhou
TravelDaily Conference & China Digital Travel Show | Shanghai
tnooz webinar: The perfect shopping experience on mobile. How close is yours?
Webinar replay: Understanding the traveler of now
Digital Travel Summit | Las Vegas
Webinar replay: How digital identity verification will finally make the seamless travel dream come true
Unisys Insights Series for Travel | New York
tnooz webinar this week – Understanding the ‘Traveler of Now’: How to be relevant and drive conversion
tnooz webinar replay: understanding the 'traveler of now'
Webinar tomorrow: digital identity verification in travel and hospitality
[email protected]
TTE 2018 | London
tnooz webinar replay - digital identity verification in travel and hospitality
Future of Travel Summit | Miami
[email protected]
ITB 2018 | Berlin
Positioning today’s limited service hotels for success
Download: 2018's top priorities for limited service hotels
Webinar wrap - decision-making through data, payments, fraud and live chat (two of two)
tnooz hackathon @ HEDNA | Austin
Webinar wrap - personalization, seamless travel, automation, customer experience (one of two)
tnooz workshop: Beyond reviews - defining your hotel's online reputation
tnooz workshop replay - a hotelier's guide to live chat
tnooz webinar replay– five things a travel or airline CFO needs to know about payments
tnooz webinar replay- the motivations and mindset of online travelers in China, the US and the UK
tnooz webinar replay - five things a travel or airline CFO needs to know about payments
tnooz webinar replay – the motivations and mindset of online travelers in China, the US and the UK
tnooz webinar - the motivations and mindset of online travelers in China, the US and the UK
GUEST - the future of hospitality
tnooz workshop replay: Are bad bots destroying your conversion rate and costing you money?
[email protected]
: the In-Destination Event
Platforms and Widgets in Travel: A Weekend Hack with Fareportal @ VoyagerHQ
2017 Direct Booking Summit Americas
Phocuswright Conference 2017 - Florida
2017 China Airline Distribution Conference - Breaking the Barrier
2017 Phocus Forward, The Year Ahead in Digital Travel
Tnooz-Worldpay WEBINAR VIDEO: Payments at the heart of a seamless travel experience
What to expect from the travel industry in 2017
TravelDaily Conference - Breaking through in a new era
Tnooz-Adobe WEBINAR replay: How to win the customer experience
TLEARN WEBINAR VIDEO: Embrace tech to avoid missed hotel bookings
WEBINAR VIDEO: The seamless travel experience: why payments are at the heart
WEBINAR VIDEO: How travel and hospitality brands can win the customer experience
TLEARN WEBINAR VIDEO: Why hoteliers miss out on bookings by not embracing technology
DataArt Question Time event: Digital transformation in travel
WEBINAR VIDEO - Major benefits of a travel and expense management system
WEBINAR VIDEO - Major benefits of a travel and expense management system
China Hotel Marketing Conference, "Reshaping The Experience"
WEBINAR VIDEO: How to win direct hotel bookings from data
TLEARN WEBINAR VIDEO: How to win direct bookings from data
WEBINAR VIDEO – How airlines should never miss another revenue opportunity
Travel Technology Europe 2017
WEBINAR VIDEO: Tools and tips to drive online success for agencies and travel sellers
WEBINAR VIDEO - Personalize to win: never miss another revenue opportunity
Study: Insights into the booking paths of American, British and Canadian travelers
WEBINAR VIDEO - Tools and tips to drive online success for agencies and travel sellers
VIDEO - Insights into the booking paths of American, British and Canadian travelers
VIDEO: easyJet’s journey to protect its booking engine
Momondo Group - the role of personalisation in travel search
WEBINAR VIDEO - Insights into the booking paths of American, British and Canadian travelers
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FULL LIST
Latest News
Sounding Off: Startups should think big but think realistically
Before heading down the startup path with aspirations of disruption, hold onto the vision, but open...
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Talk is cheap as report finds travelers lukewarm on sustainable travel action
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Without the cooperation or support of hotels, airlines, banks or credit card companies, developing a...
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Hotel loyalty bookings in U.S. reach all-time high
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How Google Flights is shaking up the travel Industry
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Chinese airline industry could take years to recover from coronavirus
News
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Coronavirus upends revenue management strategies for hotels and airlines
News
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Latest Stories
Interview
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Opinion
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Online
It’s time to skip loyalty and start chasing retention in travel
Interview
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News
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Hopin raises $6.5M to bring live events online
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