Toggle navigation
Home
Hot Topics
Distribution
Online
Technology
Startups
Diversity and Inclusion
Women's Leadership
In The Big Chair
Sounding Off - PhocusWire's weekly editorial
Startup Stage
Touchless Tech series
Events
Webinars
The Phocuswright Conference
Phocuswright Europe
Phocuswright Battleground
Watch
The PhocusWire Studio
New Reality With...
Destination X
Fast Facts
The Pundit show
Listen
How I Got Here podcast
InPhocus podcast
More
About Phocuswire
Get in touch
Phocuswright Research
Commercial partnerships
Northstar Travel Group
How travel marketers adjust to the ups and downs of COVID-19
News
|
Online
Bbot adds $4M to seed round for hospitality ordering tech
Bbot will put the funds towards product development including the release of an API.
Read More
News
|
Startups
STARTUP STAGE: MakeYourTripBetter is a collaborative platform connecting travelers with locals
MakeYourTripBetter is a free, collaborative platform connecting travelers with locals to get tips and...
Read More
Interview
|
Startups
United app now accepts flyers' COVID test, vaccine info
The rollout of the feature coincides with CDC mandates for U.S. arrivals that go into effect this...
Read More
News
|
Technology
Phocuswright Conference 2020 coverage
Travel's smartest define their New Reality
The Hot 25 Travel Startups for 2021
In Case You Missed It
More Editors' Picks
What's next for airline distribution as IATA pushes its retailing vision?
Klook raises $200M round in bid to widen platform to other services
Skyscanner appoints Travix boss John Mangelaars as CEO
American Express GBT acquires Ovation Travel Group
TripActions snags additional $155M, valuation now $5B
Maps.me lands $50M round, plans mobile wallet
Once upon a time, a cruise ship left the harbor... 366 days in the life of the travel industry
VIDEO: Hilton on an evolving digital environment for accommodation
ATPCO buys SITA’s Airfare Insight fare management system
Previous
Next
More Editors' Picks
How I Got Here
More Inside Stories
PhocusWire editorial team's favorite interviews of 2020
The best How I Got Here episodes in 2020
How I Got Here, episode 50 - Paul Melhus of ToursByLocals
How I Got Here, episode 49 - Alex Mans of Flyr
How I Got Here, episode 48 - Tobias Ragge of HRS
How I Got Here, episode 47 - Brad Bao of Lime
How I Got Here, episode 46 - Fabio Cannavale of Lastminute.com Group
How I Got Here, episode 45 - Jochen Engert of FlixBus
How I Got Here, episode 44 - Azim Barodawala of Volantio
Previous
Next
More Inside Stories
Thought Leadership
More Thought Leadership
What to know about the new customer travel planning, shopping and booking journey
How does travel heal itself?
Four trends that could define the future of sightseeing and experiences
Why Bill Gates is wrong and business travel won’t die in 2021
What is the digital outlook for 2021 in business travel?
How tours, activities and attractions can future-proof operations following a rollercoaster ride
The top 8 travel risks for 2021
What will dominate 2021 hospitality tech trends? Digitization and data
What vacation rentals can learn from hotels about growth
Previous
Next
More Thought Leadership
Upcoming web events and replays
FULL LIST
WEBINAR REPLAY! How 100% virtual companies handle travel
WEBINAR REPLAY! How to shape your 2021 revenue strategy with forward-looking data
WEBINAR ALERT! How travel can leverage payment technology for a smart COVID-19 recovery
WEBINAR ALERT! Connected trip - Is it still relevant in 2021?
WEBINAR REPLAY: Embedding payments into your contactless airport experience
VIDEO: New Reality With... Dr. Erik Lium of Mount Sinai Health System
WEBINAR REPLAY! Reimagining travel payments for stronger 2021 recovery
WEBINAR REPLAY! Tips for addressing burn-out with smaller teams and unpredictable demand
WEBINAR REPLAY! Transforming travel for the new normal
WEBINAR REPLAY! How virtual payments are supporting the travel landscape
WEBINAR REPLAY! How Southwest is using COVID-19-related customer insights to accelerate pandemic recovery
VIDEO: New Reality With... Johannes Reck of GetYourGuide
VIDEO: New Reality With... Fred Lalonde of Hopper
VIDEO: New Reality With... Andres Fabris of Traxo
WEBINAR REPLAY! Playing telephone - how to improve communication lines with travelers
WEBINAR REPLAY! Power your payments - retaining travel customers in APAC and beyond
WEBINAR REPLAY! 10 traveler trends for 2021 planning (hint: 5 are not COVID-related)
WEBINAR REPLAY! Future-proof your hotel marketing strategy for 2020 and beyond
VIDEO: New Reality With... Christian Watts of Magpie Travel
WEBINAR REPLAY! How top travel companies combine AI and humans to deliver excellent customer service
VIDEO: New Reality With... Kurt Ekert of CWT
WEBINAR REPLAY! The future of hotel retailing: through COVID and beyond
WEBINAR REPLAY: How NBCUniversal powers individual experiences with people-based data
WEBINAR REPLAY! Why social media holds the key to recovery for luxury hospitality
WEBINAR REPLAY! Remix your hotel’s business model for crisis recovery
VIDEO: New Reality With... Jennifer Wilson-Buttigieg of Valerie Wilson Travel
VIDEO: New Reality With... Lola Åkerström of Geotraveler Media
WEBINAR REPLAY! Driving efficiencies in OTA distribution
VIDEO: New Reality With... Elliott Ferguson of Destination D.C.
WEBINAR REPLAY! Power your payments – Shining light on how customers pay for flights, hotels, holidays and ground transport
VIDEO: New Reality With... Nancy Rademaker of Nexxworks
VIDEO: New Reality With... Rohit Talwar of Fast Future
VIDEO: New Reality With... Richard Harris of Intent
WEBINAR REPLAY! The digital customer journey is broken. Let’s fix it.
VIDEO: New Reality With... Ross Veitch of Wego
VIDEO: New Reality With... Philipp Mintchin of Splyt
VIDEO: New Reality With... Barbara Dalibard of SITA
VIDEO: New Reality With... Peter Kern of Expedia Group
VIDEO: New Reality With... Andrea Kates of Futureproofing:Next
VIDEO: New Reality With... Jamie Wong and Erik Blachford of Narrative Fund
WEBINAR REPLAY! Everything you need to know about open and secure travel marketplaces
WEBINAR REPLAY! Steering the comeback: Hotel revenue management recovery planning
VIDEO: New Reality With... Beth Taylor of ATPCO
WEBINAR REPLAY! A permanent shift in business traveler behavior
VIDEO: Global Startup Showcase 2020
WEBINAR REPLAY! The recovery roadmap for hotels
VIDEO: New Reality With... Maud Bailly of Accor
VIDEO: New Reality With... Tobias Ragge of HRS
VIDEO: New Reality With... Amir Amidi and Lio Chen of Plug And Play
WEBINAR REPLAY! How digital innovation helps Uber go beyond ride-sharing in difficult times
VIDEO: New Reality With... Clayton Reid of MMGY Global
FAST FACTS: The state of travel startups - winners when the industry recovers
Riding high to laying low - travel startups in a coronavirus world
FAST FACTS: Traveler sentiment in the age of COVID-19
WEBINAR REPLAY! How to build highly optimized web architectures in the travel industry
WEBINAR REPLAY! Everything you need to know about the short-term rental market and tech
WEBINAR REPLAY! Why we book: Unpacking travel loyalty
WEBINAR ALERT! How virtual payments are changing the travel landscape
WEBINAR REPLAY! Travel trends 2020: Discover the latest in online and mobile travel
WEBINAR REPLAY! The traveler purchasing behaviors you need to know in 2020
WEBINAR REPLAY! Guest Experience in 2020: Behavior, service recovery and business impact
WEBINAR REPLAY! Rate integrity: Are bedbanks the problem or solution?
WEBINAR REPLAY! Get ready for 5G to transform travel and hospitality
WEBINAR REPLAY! Why personalization is impossible in travel (and how to do it)
WEBINAR REPLAY! Next steps in airline retail: mastering direct distribution
WEBINAR REPLAY! Strong Customer Authentication for travel: are we there yet?
WEBINAR REPLAY! Battle of the brand: How guest reviews steal the show
WEBINAR REPLAY! Budgeting for the future of hospitality
WEBINAR REPLAY! Decoding the hotel guestprint
WEBINAR REPLAY! How hoteliers can succeed with the Google Ads Migration
WEBINAR REPLAY! The hotel guest of the future
WEBINAR REPLAY! How to create inspiration that drives hotel bookings
WEBINAR REPLAY! The role of social media content across the travel buyer journey
Going beyond NDC: Answers to your questions
WEBINAR REPLAY! The real parity problem that no one is talking about
WEBINAR REPLAY! AI: No longer just a buzzword for airline growth
WEBINAR REPLAY! The future of customer experience and e-commerce - bringing the customer to life
WEBINAR REPLAY! Going beyond NDC: A Q&A with Sabre and partners
WEBINAR REPLAY! Personalizing the group experience for hotels
WEBINAR REPLAY! How well are independent hoteliers adapting to the digital age?
WEBINAR REPLAY! Giving innovators the tools required to create brilliant new travel apps
WEBINAR REPLAY! Making travel better by connecting the unconnected
WEBINAR REPLAY! How to Engage and Convert Gen Z and Millennials
WEBINAR REPLAY! How to maximize hotel bookings by leveraging the right channel mix
WEBINAR REPLAY! Best practices for engaging employees when traveling
WEBINAR REPLAY! Travel Intelligence: Utilizing data to enhance journeys and shape experiences
WEBINAR REPLAY! Mobile payment journey: a tour across ten markets
Free tnooz report: Unlocking the potential of group sales and catering - a hotelier's guide
WEBINAR REPLAY: Hotel marketing in the age of over-research
Webinar: The journey to offer optimization: is your airline in control and ready?
Webinar: A wake-up call for sleepwalking loyalty programs
Webinar - The Journey to Offer Optimization
WEBINAR REPLAY: Fighting fraud and optimizing user experience in travel
Protecting the traveler of tomorrow- free tnooz report
tnooz
[email protected]
presented by BCD Travel
Partner webinar: Revenue vs marketing
The 2018 China Airline Merchandising Conference
Global Aviation Festival London
How to improve the travel payment process in mobile and increase conversions
China Hotel Marketing Conference | Hangzhou
Previous
Next
FULL LIST
Latest News
LIVE BLOG: Coronavirus and the travel industry - impact and recovery
WEBINAR REPLAY! How 100% virtual companies handle travel
What's next for airline distribution as IATA pushes its retailing vision?
Alliance Reservations Network launches direct group booking technology
Klook raises $200M round in bid to widen platform to other services
My Method... How to build a technology product based on real-world hospitality experience
Airlines need April bookings increase to prevent financial woes
Domestic air tickets igniting travel rebound in some markets
What to know about the new customer travel planning, shopping and booking journey
How does travel heal itself?
Sounding Off: You don't have to always bet on business
Hopper connects with Lufthansa Group as first NDC partner
Co-living startup Gravity raises $1.4M to expand internationally
Skyscanner appoints Travix boss John Mangelaars as CEO
American Express GBT acquires Ovation Travel Group
TripActions snags additional $155M, valuation now $5B
Four trends that could define the future of sightseeing and experiences
Maps.me lands $50M round, plans mobile wallet
Microsoft bets on autonomous vehicle tech with investment in GM's Cruise
STARTUP STAGE: The Hospitality Gig aims to provide a talent pool of flexible workers to the industry
Once upon a time, a cruise ship left the harbor... 366 days in the life of the travel industry
VIDEO: Hilton on an evolving digital environment for accommodation
WEBINAR REPLAY! How to shape your 2021 revenue strategy with forward-looking data
ATPCO buys SITA’s Airfare Insight fare management system
Skyscanner pinpoints unserved routes for airlines via traveler intent tech
Mobility startup Meep hitches a ride with €4M round
Pana snags $3.5M investment to develop new travel manager tools
Why Bill Gates is wrong and business travel won’t die in 2021
Airbnb's Brian Chesky on permanent shifts in travel and need for principles in a crisis
Cocoonr signs €1M investment round for its vacation rental platform
More Stories
CORONAVIRUS IMPACT/RECOVERY
United app now accepts flyers' COVID test, vaccine info
WEBINAR REPLAY! How 100% virtual companies handle travel
Klook raises $200M round in bid to widen platform to other services
My Method... How to build a technology product based on real-world hospitality experience
Airlines need April bookings increase to prevent financial woes
Domestic air tickets igniting travel rebound in some markets
What to know about the new customer travel planning, shopping and booking journey
How does travel heal itself?
Co-living startup Gravity raises $1.4M to expand internationally
Four trends that could define the future of sightseeing and experiences
STARTUP STAGE: The Hospitality Gig aims to provide a talent pool of flexible workers to the industry
Once upon a time, a cruise ship left the harbor... 366 days in the life of the travel industry
VIDEO: Hilton on an evolving digital environment for accommodation
More stories
Most Popular
Latest Stories
Most Popular
News
|
Online
LIVE BLOG: Coronavirus and the travel industry - impact and recovery
Opinion
|
Online
Why Bill Gates is wrong and business travel won’t die in 2021
Opinion
|
Online
What to know about the new customer travel planning, shopping and booking journey
Opinion
|
Technology
Travel trends in 2021 - prepare for a year of new opportunities
News
|
Startups
Welcome to the Hot 25 Startups for 2021
Latest Stories
News
|
Startups
Bbot adds $4M to seed round for hospitality ordering tech
News
|
Online
LIVE BLOG: Coronavirus and the travel industry - impact and recovery
News
|
Online
How travel marketers adjust to the ups and downs of COVID-19
Interview
|
Startups
STARTUP STAGE: MakeYourTripBetter is a collaborative platform connecting travelers with locals
News
|
Technology
United app now accepts flyers' COVID test, vaccine info
Subscribe Now!
Submit
I accept the
Terms and Conditions
and
Privacy Policy
.
Subscribe Now!
Submit
I accept the
Terms and Conditions
and
Privacy Policy
.
Sponsored Content
From Our Partners
January 25, 2021
Sustainability 2.0: The conversation travel tech cannot ignore in the new normal
January 11, 2021
Understanding the connected trip and what it means for travel brands
December 28, 2020
Social media in 2021: The new MVP for hospitality
December 23, 2020
What vacation rentals need to do in 2021
December 17, 2020
The digital tipping point: Why now is the time to propel platform modernization
December 16, 2020
Can the convergence of revenue performance and guest intelligence propel the future of travel?
December 11, 2020
Projecting travel trends for a COVID-19 Christmas
December 7, 2020
The evolving traveler journey: 3 trends hoteliers must address today
More
More From Phocuswright
Startup Program 2021
February 4, 2021 | Online
Phocuswright Europe 2021
28 - 30 June 2021 | Online
Phocuswright Custom Travel Research
Explore Custom Research
Previous
Next
Latest From Phocuswright Research
More Phocuswright Research
The accelerating convergence of voice, visual search and mapping tech
Published: January 20, 2021
The democratization of digital marketing
January 13, 2021
Read More
Travelers are eager to get back to business
January 6, 2021
Read More
6 key trends about funding and the state of startups in 2020
December 16, 2020
Read More
Latin America's Travel Market: Sights Set on 2021 Recovery
December 9, 2020
Read More
Copyright © 2021 by Northstar Travel Media LLC. All Rights Reserved. 116 West 32nd Street, New York, NY 10001 U.S. | Telephone: +1 860 350-4084
Phocuswright
•
The Phocuswright Conference
•
Phocuswright Europe
•
Battleground
•
TTE
•
Web In Travel
•
Inntopia
•
Retail Travel
•
Hotel Investment