Mitra's most recent articles

U.S. airports biometric identificationU.S. aims to use facial recognition on nearly all departing air travelers within four years
The U.S. Department of Homeland Security expects to use facial-recognition technology on 97% of... Read More
News | Technology
Phocuswright Europe preview Mark TanzerIn the green room at Phocuswright Europe with... Mark Tanzer
In a series of interviews with executives participating at the event in Amsterdam in May, PhocusWire... Read More
Interview | Online
PwC opinion IoT for hospitalityWhy IoT is the “smart” solution for the hospitality industry
IoT solutions can provide many benefits for the hospitality industry, including more efficient asset... Read More
Opinion | Technology
Middle Eastern travel marketers see Amazon as biggest disruption threatMiddle Eastern travel marketers see Amazon as biggest disruption threat
Travel marketers in the Middle East say Amazon has the greatest potential to disrupt travel marketing... Read More
News | Online
ANA OpenJaw NDC platform2All Nippon Airways, OpenJaw partner to create NDC-enabled booking platform
All Nippon Airways will use OpenJaw Technologies' NDC platform to connect multiple distribution... Read More
News | Distribution
Middle East, part 2: The travel startup sceneMiddle East, part 2: The travel startup scene
For part two in our series on the Middle East we explore the startup ecosystem with input from... Read More
News | Startups
Zingle chatbot researchChatbot usage on rise in travel, but effectiveness is tied to saving guests’ time
A recent survey found consumers prefer human customer service rather than a chatbot, but they would... Read More
News | Technology
GuestReady acquires BnbLordMore expansion for GuestReady with acquisition of competitor BnbLord
European Airbnb property management company GuestReady has grown its property count to 2,000 with the... Read More
News | Online
Berger Volara on Alexa mistakesLessons learned from a failed Amazon Alexa deployment
The success of Amazon Alexa for hospitality depends largely on how it is deployed, argues Volara CEO... Read More
Opinion | Technology
Expedia Group reviews price more important than brandGuest reviews, room price more valuable than brand name in hotel selection
According to Expedia Group, room price and guest reviews and ratings are more important than brand... Read More
News | Online
Marriott new hotels MENA region2Marriott will add 19 new properties in MENA region in 2019
The expansion is part of the hotel brand's goal of bringing 100 properties to the area by 2023.... Read More
News | Distribution
TripAdvisor new cruise review price comparison site2TripAdvisor launches new cruise vertical
TripAdvisor is expanding its platform to include cruise content, reviews and price comparison.... Read More
News | Online
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Sounding Off: The Middle Eastern travel startup scene can learn from errors of others
April 19, 2019
Sounding Off: The Middle Eastern travel startup scene can learn from errors of others
The fledgling community in the Middle East must acknowledge how other startup "scenes" have evolved... Read More
email-marketing-transactions-travel-2
April 19, 2019
Transactional emails in travel: The good, the bad and the ugly
Once consumers have booked a trip, the likelihood of receiving a really bad transactional email at... Read More
GDS interfaces drag advisors out of the dark, green ages
April 19, 2019
GDS interfaces drag advisors out of the dark, green ages
Increasingly, GDSs and agencies are encouraging advisors to switch to graphical user interfaces.... Read More