News
Sounding Off: Every travel brand needs to find a new route to customers
Sounding Off: Every travel brand needs to find a new route to customers
By PhocusWire | December 6, 2019
Whether it's Amazon or some other channel, the current process for customer acquisition is unlikely to remain in its current guise for much longer.... Read More
Interview | Online
VIDEO: Personalization, the importance of data and privacy in travel
VIDEO: Personalization, the importance of data and privacy in travel
By Linda Fox | December 6, 2019
Developments in, as well as the challenges of, personalization in travel were up for discussion during an executive roundtable at the Phocuswright Conference 2019.... Read More
News | Distribution
VIDEO: Has airline distribution reached utopia?
VIDEO: Has airline distribution reached utopia?
By Jill Menze | December 6, 2019
On a scale of one to 10, with one being where airline distribution was in the 1980s and 10 being the utopia the industry’s dreamed of, where does the current ecosystem reside?... Read More
News | Distribution
WEBINAR REPLAY! Guest Experience in 2020: Behavior, service recovery and business impact
WEBINAR REPLAY! Guest Experience in 2020: Behavior, service recovery and business impact
By PhocusWire | December 5, 2019
By opening the lines of communication with guests and improving service, hotels have a huge opportunity to separate themselves from the competition and drive real business results.... Read More
News | Technology
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Toyota backs autonomous shuttle service May Mobility with $50M investment
By Steven Lerner | December 5, 2019
The Toyota Motor Corporation is leading a $50 million Series B round into autonomous transportation-as-a-service startup May Mobility.... Read More
News | Startups
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VIDEO: How tech-enabled solutions can improve safety and security of short-term rentals
By Mitra Sorrells | December 5, 2019
Leaders from Vrbo, TurnKey Vacation Rentals and Certistay discuss safety and security solutions for short-term rentals.... Read More
News | Technology
Expedia CEO Mark Okerstrom 2019 phocuswright
Expedia Group fallout: Life after Mark Okerstrom
By Steven Lerner | December 5, 2019
Industry analysts react to the sudden departures of Expedia Group CEO Mark Okerstrom and CFO Alan Pickerill.... Read More
News | Online
okerstrom-pickerill-resign-expedia-group
Expedia Group CEO Mark Okerstrom out amid board disagreement over strategy
By Mitra Sorrells | December 4, 2019
Expedia Group CEO Mark Okerstrom and CFO Alan Pickerill have resigned effective immediately, chairman Barry Diller announced today.... Read More
News | Online
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Property management systems "failing" private accommodation owners
By Linda Fox | December 4, 2019
The number of property management systems, including their limitations for offering extras, is an ongoing challenge for vacation rental managers.... Read More
News | Technology
paytm bus tickets india
India's Paytm finances bus ticketing tech firm Infinity
By Steven Lerner | December 4, 2019
The partnership will bolster Paytm's payments and ticketing technology solutions for bus operators.... Read More
News | Online
VIDEO: OYO's Ritesh Agarwal on growth and plans to address hotel owners’ concerns
VIDEO: OYO's Ritesh Agarwal on growth and plans to address hotel owners’ concerns
By Mitra Sorrells | December 4, 2019
OYO CEO Ritesh Agarwal speaks about the company's growth and priorities for the coming year at The Phocuswright Conference.... Read More
News | Online
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Amazon expands travel offerings in India with RedBus partnership
By Mitra Sorrells | December 4, 2019
Amazon in India is adding bus ticketing through a partnership with RedBus.... Read More
News | Online
WEBINAR REPLAY! Rate integrity: Are bedbanks the problem or solution?
WEBINAR REPLAY! Rate integrity: Are bedbanks the problem or solution?
By PhocusWire | December 3, 2019
Many hoteliers welcomed Amoma’s collapse, but some OTAs are still selling opaque rates intended for other channels such as tour operators.... Read More
News | Distribution
The big ask: A Kilimanjaro pledge
The big ask: A Kilimanjaro pledge
By Arnie Weissmann - Travel Weekly  | December 3, 2019
With great personal benefits come great personal obligations. To only reap the advantages of a life in travel falls short. Giving back completes the journey.... Read More
News | Online
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VIDEO: Expedia Group on Vrbo growth, search challenges and workplace diversity
By Linda Fox | December 3, 2019
During an interview at the Phocuswright Conference in Florida last month, Okerstrom discusses developments for the business and the recent "headwinds."... Read More
News | Distribution