Operators of property management systems are looking for their vendors to focus on providing connections to other suppliers of services, a study has found.
The independent report (not put in the field by an existing tech brand or hotelier) from hospitality consultant Josiah Mankenzie found that over 80% of chief information officers, chief technology officers and chief operating officers of hotel brands wanted their PMS provider to concentrate on integrations.
The response far outweighed an option to offer an "end-to-end solution meeting most of my needs" in the survey.
The trend toward integration also topped another part of the study asking what is the most important tool required within a PMS.
Half of respondents said supporting integration with other vendors, compared to 15% for growing revenue, 11% for time-saving functionality. Other factors such as mobile usage, security and cost all came in 5% or lower.
The study spoke to 56 COOs, CTOs, CIOs and other senior operations and technology leaders to understand how they view PMSs. The executives represented hotel brands with between 10-500 properties in North America, Europe, and Asia.
Other noteworthy items in the survey included some relief for PMS vendors, with around 70% of respondents expressing they are satisfied with their current supplier.
And despite the request for better integration, around 75% have no plans to change their vendor during 2021.