Hotel

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

News / Online

Airbnb turns attention to other cities but would reopen talks with NYC

By Morgan Hines | September 28, 2023

Airbnb's Brian Chesky said the new rules make New York more expensive for travelers, but the head of the city's DMO said he is not concerned about an impact on the city's economy. Read More

News / Technology

Despegar rolls out generative AI trip planner, starting in Argentina

By Mitra Sorrells | September 27, 2023

Travelers can use the planner to receive customized itineraries, put together packages that combine flights, accommodations and car rentals and receive recommendations of what to do in their... Read More

News / Online

2 months after split with Expedia, Hopper adds hotel inventory from Hotelbeds and WebBeds

By Mitra Sorrells | September 27, 2023

The new "long-term" strategic partnerships with Hotelbeds and WebBeds add more than 700,000 hotels around the world to Hopper's platform. Read More

News / Startups

Ireland’s Shackle raises £12M for digital hospitality platform

By Mitra Sorrells | September 26, 2023

The startup provides contactless tools to manage hotel services such as check-in, room entry, food ordering and payments and last year raised $5.5 million in seed funding. Read More

News / Online

Poor security, clunky processes driving online hotel booking abandonment

By Linda Fox | September 25, 2023

Most important to consumers when booking accommodation online is an easy and secure booking and payment experience, 53%, followed by video and images of rooms and the property, 50%. Read More

News / Startups

Amex Ventures makes strategic investment in travel risk platform Sensible Weather

By Mitra Sorrells | September 25, 2023

Sensible Weather said the funding advances its goal to support travel, event and outdoor businesses in the face of growing weather uncertainty. Read More

News / Online

Booking.com dominates review market share but is losing ground to Google

By Linda Fox | September 20, 2023

The Shiji Reviewpro Guest Experience Benchmark for Q2 2023 found overall consumer satisfaction with hotels is up but still trails 2019 levels. Read More

News / Technology

HotelRunner acquires point-of-sale system PayPad

By Mitra Sorrells | September 19, 2023

Founded in 2011, this is HotelRunner’s third acquisition, and the company said it is a “significant milestone” as its first product for on-premises sales and payments for hotels. Read More

News / Technology

AI Insights: Generative AI to enhance the guest booking and stay experience

By PhocusWire | September 19, 2023

The Ascott's Tan Bee Leng answers our questions about the areas the hotel and serviced apartment company is applying generative artificial intelligence technology to. Read More

From Our Partners / Online

Optimizing profits and customer experience for online travel purchases

By Cristina Polo | September 19, 2023

Travel suppliers can drive more revenue and provide a better experience for their customers if they understand what those customers want. Read More

From Our Partners / Online

How booking sites and travel agencies can maximize e-commerce profitability

By Carl Bleich - Bloomreach | September 18, 2023

Discover effective strategies for booking sites and agencies to maximize e-commerce profitability. Learn how to boost revenue through upsell campaigns, building customer loyalty and minimizing... Read More

News / Online

Flightroutes24 adds hotels as it continues global expansion

By Yeoh Siew Hoon – Web In Travel | September 15, 2023

Flightroutes24, a global B2B marketplace for flight content, has launched a hotel booking channel to offer a one-stop “flight + hotel” product. Read More

News / Online

Caravelo raises €3.5M in Series A round

By Morgan Hines | September 14, 2023

Subscription-focused travel company Caravelo is looking at expanding into new markets with its series A round. Read More

Interview / Online

CEO Spotlight - Johannes Thomas of Trivago

By Linda Fox | September 14, 2023

PhocusWire talks to Trivago CEO Johannes Thomas about coming back to the metasearch platform, his first 100 days in the role and priorities going forward. Read More