Kevin's most recent articles

WEBINAR REPLAY! Guest Experience in 2020: Behavior, service recovery and business impactWEBINAR REPLAY! Guest Experience in 2020: Behavior, service recovery and business impact
By opening the lines of communication with guests and improving service, hotels have a huge... Read More
VIDEO: Sift - Launch pitch Phocuswright Conference 2019VIDEO: Sift - Launch pitch Phocuswright Conference 2019
Dynamic Friction can assist efforts to reduce longstanding problems like false positives and growing... Read More
How I Got Here, episode 15 - Steve Kaufer of TripAdvisorHow I Got Here, episode 15 - Steve Kaufer of TripAdvisor
TripAdvisor is one of the pioneering brands in online travel, no question about it. CEO Steve Kaufer... Read More
VIDEO: Gamitee - Summit pitch Phocuswright Conference 2019VIDEO: Gamitee - Summit pitch Phocuswright Conference 2019
This social solution for travel sites converts 5x better than the site baseline, translating to an... Read More
VIDEO: Pack Up + Go - Summit pitch Phocuswright Conference 2019VIDEO: Pack Up + Go - Summit pitch Phocuswright Conference 2019
Plan a three-day trip around the United States with this travel agency. The catch? Your destination is... Read More
VIDEO: Nezasa - Launch pitch Phocuswright Conference 2019VIDEO: Nezasa - Launch pitch Phocuswright Conference 2019
Incremental selling of personalized trips: from static to live itineraries.... Read More
WEBINAR REPLAY! Rate integrity: Are bedbanks the problem or solution?WEBINAR REPLAY! Rate integrity: Are bedbanks the problem or solution?
Many hoteliers welcomed Amoma’s collapse, but some OTAs are still selling opaque rates intended for... Read More
The big ask: A Kilimanjaro pledgeThe big ask: A Kilimanjaro pledge
With great personal benefits come great personal obligations. To only reap the advantages of a life in... Read More
VIDEO: Mystifly - Launch pitch at Phocuswright Conference 2019VIDEO: Mystifly - Launch pitch at Phocuswright Conference 2019
This disruptive travel product - C2 - enables OTAs and travel intermediaries to redefine their... Read More
VIDEO: Flymya - Summit pitch Phocuswright Conference 2019VIDEO: Flymya - Summit pitch Phocuswright Conference 2019
How do you run an OTA in Myanmar? Flymya knows and understands the challenges of operating in a unique... Read More
PhocusWire's theme months for 2019 - all in one placePhocusWire's theme months for 2019 - all in one place
This year we continued our coverage on key trends and added regions into the mix on our theme months.... Read More
Google's playbook to become a Super App in travelGoogle's playbook to become a Super App in travel
Combine a global army of local experts with Google’s unlimited capacity to track movements of all its... Read More