maker of the “Claire” chatbot, has pivoted its business strategy. Rather
than marketing the product to small- and mid-size businesses, the company is
now concentrating on serving travel management companies and travel agencies.
30SecondsToFly, which uses artificial intelligence to automate travel management, was initially designed it to help employers oversee employees’ travel plans and spending
and to help them expedite search and booking. Services are available
across channels including SMS, Facebook, Slack and the web.
company will update the product to make it more applicable to the needs of TMCs,
with a “focus on combining automated user conversations and automated personalized
flight curation with the high-touch service of a travel agent.”
Subscribe to our newsletter below
says the AI-powered system will help TMCs streamline their operations while
also providing the cross-channel chat system to enable more efficient communications
30SecondsToFly co-founder Felicia Schneiderhan tells PhocusWire that it already has three TMC clients confirmed - one of them a “large global, well-known agency.”
“This TMC pivot was
a strategic decision that will catalyze our efforts of bringing an AI-driven
corporate travel product to a global market," she says.
"Selling to a few, selected TMCs
worldwide will allow us to focus stronger on building an innovative product
rather than making sure we have strong customer support that can cover
hundreds of small business clients."
The company plans to keep its existing
platform open, but it will not invest in acquiring new customers.
founded in 2015. Investors include JetBlue Technology Ventures, Flight Centre
Travel Group and El Al Airlines.