Artificial Intelligence


PwC opinion IoT for hospitality
Why IoT is the “smart” solution for the hospitality industry
By Rob Mesirow and Jennie Blumenthal – PwC  | April 18, 2019
IoT solutions can provide many benefits for the hospitality industry, including more efficient asset tracking and utilization, lowered energy costs and a better experience for guests.   Read More
Opinion | Technology
Expedia-AI-ML
How Expedia is using deep learning to improve the hotel booking process
By Linda Fox | April 12, 2019
Expedia Partner Solutions is using deep learning models to improve the hotel booking process for partners and - ultimately - the end consumer. Read More
News | Technology
AI-driven-travel-guide
University stakes claim on first AI-powered travel guide
By Linda Fox | April 12, 2019
The University of Surrey and Open University have created an AI-driven app to enhance a travel guidebook with digital content. Read More
News | Technology
Zingle chatbot research
Chatbot usage on rise in travel, but effectiveness is tied to saving guests’ time
By Mitra Sorrells | April 11, 2019
A recent survey found consumers prefer human customer service rather than a chatbot, but they would use a chatbot if they believe it would save time. Read More
News | Technology
Amadeus CEO on how to manage the speed of innovation in travel
Amadeus CEO on how to manage the speed of innovation in travel
By Mitra Sorrells | April 4, 2019
Amadeus' Luis Maroto spoke about the pace of innovation in travel and finding the right talent to address that challenge during an interview at the World Travel and Tourism Council's Global Summit in... Read More
News | Technology
Lonely Planet acquires TRILL to make its visual content bookable
Lonely Planet acquires TRILL to make its visual content bookable
By Jill Menze | April 3, 2019
Lonely Planet will use TRILL's technology, which turns Instagram posts into bookable experiences, to cultivate a community of influencers. Read More
News | Online
How smaller travel brands can ride the personalization wave
How smaller travel brands can ride the personalization wave
By Matt Langie - Adara  | April 2, 2019
Personalization is great for a global airline, or even a regional cruise line. For most smaller travel brands, even regular personalization can seem out of reach.  Read More
Opinion | Technology
Middle East countries accelerate quantum computing research
Middle East countries accelerate quantum computing research
By Alicia Buller - Computer Weekly  | April 1, 2019
Universities in Saudi Arabia, Qatar and the United Arab Emirates have launched quantum computing research groups to cultivate homegrown knowledge of the tech. Read More
Notated News | Technology
booking-a-b-testing
When right goes wrong for travelers in A/B website testing
By Linda Fox | March 29, 2019
A/B testing has become a big part of what online travel agencies do to introduce new functionality and improve the user experience. But it has its problems. Read More
News | Online
WEBINAR REPLAY! AI: No longer just a buzzword for airline growth
WEBINAR REPLAY! AI: No longer just a buzzword for airline growth
By PhocusWire | March 27, 2019
You hear a lot about AI today, but did you know that many airlines are already using this powerful technology to drive real value?   Read More
News | Technology
Tim Berners-Lee laments state of the web but offers hope for travel brands
Tim Berners-Lee laments state of the web but offers hope for travel brands
By Linda Fox | March 27, 2019
The iconic figure in the history of digital communications envisions a re-decentralized travel industry where consumer data is held on a Solid Pod. Read More
News | Online
In the green room at Phocuswright Europe with... Norbert Stiekema
In the green room at Phocuswright Europe with... Norbert Stiekema
By PhocusWire | March 25, 2019
In a series of interviews with executives participating at the event in Amsterdam in May, PhocusWire finds out what makes them tick... Next up: Costa Crociere chief strategy and digital... Read More
Interview | Technology
Guesty leads short-term rental software race with $35M raise
Guesty leads short-term rental software race with $35M raise
By Jill Menze | March 21, 2019
The property management platform’s funding now totals $60 million - the highest of any other software in the short-term rental space, according to the company. Read More
News | Technology
VIDEO: Personalization and its impact on hotels - past, present and future
VIDEO: Personalization and its impact on hotels - past, present and future
By Kevin May | March 19, 2019
The road to personalization in travel has been a slow one, and now, it seems, with technology and 24/7 connections with guests, the opportunity is even greater. Read More
News | Technology
hilton-sabre-hotels-ITB
Hotel experts warn data should not just be considered a "hobby"
By Linda Fox | March 14, 2019
Hotel experts talk about the role of AI in improving the guest experience, with words of warning to consider. Read More
News | Technology