Artificial Intelligence


Terry Jones interview startups
Q&A: Terry Jones on the challenges of creating a successful travel startup
By Mitra Sorrells | August 8, 2018
Terry Jones has had a long history in travel, including working as a travel agent, 24 years at American Airlines, launching and serving as CEO of Travelocity, helping to found Kayak and - most recently... Read More
News | Startups
lufthansa-innovation-hub
The evolution of the Lufthansa Innovation Hub - internal projects, partnerships and investments
By Linda Fox | August 6, 2018
Founded in early 2014 as a standalone subsidiary of the Lufthansa Group, the Innovation Hub has evolved in focus as well as in its internal projects, partnerships and investments. Read More
News | Startups
Technology and travel are driving forward together
Technology and travel are driving forward together
By Richard Gayle - Travel Forward | July 31, 2018
There is a compelling argument that the travel industry invented ecommerce. Read More
News | Technology
Customer experience part 4 hospitality
Reimagining customer experience, part 4: Hospitality happenings
By Mitra Sorrells | July 30, 2018
Deloitte recently surveyed more than 6,600 hotels guests who have collectively stayed at 25 brands across different hotel tiers to find out what makes a great hotel experience.   Read More
News | Technology
UPCOMING WEBINAR ALERT! Fighting fraud and optimizing user experience in travel
UPCOMING WEBINAR ALERT! Fighting fraud and optimizing user experience in travel
By PhocusWire | July 27, 2018
Protecting against digital fraud is one of the darker elements that travel brands have to understand and handle on a daily basis. Read More
News | Technology
Creating customer win-back marketing campaigns with machine learning
Creating customer win-back marketing campaigns with machine learning
By John Carney - OpenJaw Technologies | July 26, 2018
It is up to 50% easier to sell to existing customers than to win new customers. A 5% increase in customer retention can increase a company’s profitability by 25%, or more – sometimes up to 95%. Read More
From Our Partners | Technology
OAG interview air travel data
Q&A: Data, context and the impact of Amazon on air travel
By Mitra Sorrells | July 26, 2018
According to the World Bank, the number of international travel departures across the globe has more than doubled in the last two decades, from about 650 million in 1996 to 1.45 billion in 2016.  Read More
News | Technology
WayBlazer shutting down
WayBlazer closes shop, cites lack of funds and time
By Mitra Sorrells | July 26, 2018
WayBlazer, which offered artificial intelligence-powered search, discovery and shopping for travel websites and apps, is shutting down. Read More
News | Online
sevenrooms restaurant experience
Do diners want technology to enhance the restaurant experience?
By Jill Menze | July 25, 2018
Technology has transformed the customer experience for travelers, who now expect on-demand, personalized service at all stages of the traveler journey. This often includes while dining, for everything... Read More
News | Technology
Customer experience part 3 airports
Reimagining customer experience, part 3: Airport innovations
By Mitra Sorrells | July 23, 2018
For part three we take a look inside airport terminals where a variety of innovative work is being done to improve and ease the process of air travel.  Read More
News | Technology
VIDEO: Lessons in digital travel from Asia
VIDEO: Lessons in digital travel from Asia
By PhocusWire | July 23, 2018
The best way for travel businesses in the west to understand the nuances and issues associated with operating in Asia Pacific is to learn from those at the sharp end. Read More
News | Online
Most voice assistants "unskilled" for travel planning and booking
Most voice assistants "unskilled" for travel planning and booking
By Michael Coletta | July 20, 2018
For all the skills in Amazon's Alexa voice marketplace (30,000 and counting), the majority can still be described as "unskilled" for travel planning and booking tasks. The same can be said for Google... Read More
News | Technology
Travel startups - pick your battles against the powerful wisely
Travel startups - pick your battles against the powerful wisely
By Alex Bainbridge - Autoura | July 19, 2018
The Phocuswright Conference in November this year comes at a point in the travel and hospitality industry life-cycle where challenger startups from 15-20 years ago are now the global incumbents. Read More
News | Online
Utrip claims new tool brings travel planning closer to Netflix and Amazon models
Utrip claims new tool brings travel planning closer to Netflix and Amazon models
By Linda Fox | July 17, 2018
Utrip, a personalization platform for travel, has been testing a destination discovery experience driven by artificial intelligence. Read More
News | Technology
Journera, brainchild of Orbitz founder Jeff Katz, secures $9M capital
Journera, brainchild of Orbitz founder Jeff Katz, secures $9M capital
By Linda Fox | July 13, 2018
Journera, the data and analytics platform launched by former Orbitz boss Jeff Katz, has raised Series A funding of $9 million. Read More
News | Technology