Here's our roundup of the people, product and partner news from the global travel industry this week.
This roundup was created with the assistance of ChatGPT.
Key Data’s AI tool
Key Data has launched Dex AI, an artificial intelligence (AI) tool built into its Key Data Pro platform for short-term rental property managers.
The product provides daily portfolio summaries, benchmarks performance against the market and offers recommendations based on live data, including occupancy, average daily rate and revenue per available room. It also allows users to create custom dashboards using natural-language prompts instead of manual filters or formulas. Key Data said Dex AI is now available at no additional cost to Key Data Pro dashboard users.
Airbnb selects global head of operations
Airbnb has named former Uber executive Gus Fuldner to lead its next phase of operations, with a mandate to tackle some of the company’s toughest challenges and help build a more unified AI-powered service platform.
CEO Brian Chesky said Fuldner will join March 16 following six years at Uber, where he led teams across safety, support, payments, insurance and identity. The move comes as Tara Bunch, who joined Airbnb in 2020 during the pandemic, steps aside after helping rebuild global operations and improve areas including fraud, NPS and AirCover.
RateGain, Juspay
RateGain has partnered with payments technology company Juspay to power RG Pay, its embedded payments platform for the travel and hospitality sector. The companies said the deal will help travel brands support more local payment options, manage cross-border transactions and improve checkout performance.
Built into RateGain’s travel commerce ecosystem, RG Pay includes payment processing, routing and orchestration. Juspay said its technology processes more than 300 million daily transactions and more than $1 trillion in annual payment value.
Amadeus’ Outpayce, UnionPay International
Outpayce from Amadeus has partnered with UnionPay International to let airlines accept UnionPay cards across both direct bookings and indirect sales through the Amadeus Travel Platform. The companies said the move will help airlines process payments directly, improve cash flow and offer travelers a more consistent payment and loyalty experience. Rollout is expected to begin in the first half of 2026.
Navigator, Kargo
Navigator has partnered with Kargo to create an “agent-ready” travel media platform, enabling brands to activate optimized media campaigns. This collaboration focuses on bridging media investments with commercial outcomes, utilizing real-time traveler behavior data.
Kargo's agentic platform automates campaign execution across various digital formats, while Navigator provides independent performance insights. Both companies aim to enhance travel marketing by integrating creative and data dynamically with the aim of providing measurable results.
Dolphin Dynamics’ AI data entry tool
Dolphin Dynamics has launched an AI helper designed to cut down on manual data entry for travel companies. The tool lets users paste traveler information from emails, spreadsheets or documents into a pop-up, where the system interprets and maps the data into the right fields in Dolphin. It can standardize details such as names, dates of birth, passport information and nationality, even when formats vary.
The launch is the first in a planned series of AI features for the platform following the rollout of Dolphin Dynamics’ redesigned frontend.
Eviivo upgrades management feature
Eviivo has released an updated owner management feature to cut the time property managers spend producing owner statements.
The update brings customizable owner statements, trust accounting, online travel agency (OTA) reconciliation and owner communications into a single property management system workflow, replacing manual spreadsheet-heavy processes. New capabilities include support for recurring and one-off charges, automated fee recalculations and a secure owner portal.
HBX Group's AI version of Bedsonline
HBX Group has launched an AI-powered version of its Bedsonline booking engine to help travel advisors search, compare and book more efficiently.
The upgraded platform uses AI to surface more relevant options and reduce time spent evaluating inventory. Alongside the intelligence update, the company introduced features including an itinerary viewer, expanded bundling for eligible credit clients and online check-in with selected hotel partners in Europe, Latin America and the Caribbean.
Lighthouse launches Review Agent
Lighthouse has launched Review Agent, a feature that brings Booking.com and Expedia reviews into one dashboard for hotels.
The tool lets hoteliers manage reviews across both platforms, generate AI-written replies and automate responses based on score thresholds. Lighthouse said the feature is designed to help hotels maintain higher response rates as reviews play a bigger role in OTA rankings and AI-driven travel discovery. Review Agent is available now to channel management users on Lighthouse's plus and complete plans.
Red Roof, Milestone Inc.
Red Roof has partnered with Milestone Inc. on an AI-first digital transformation aimed at improving search visibility, personalizing the booking journey and increasing direct bookings.
Red Roof plans to use Milestone’s digital experience platform across its website and future digital channels. The company said the move is designed to strengthen direct distribution, improve conversion and support franchisee revenue growth as AI-driven discovery reshapes hotel search. A phased rollout is set to begin in late 2026.
HotelREZ names VP
HotelREZ Hotels & Resorts has appointed Hadley O’Dwyer VP of customer success and engagement, a newly created role focused on operational performance, digital innovation and member growth.
O’Dwyer comes to the role with 20 years of experience in customer success, account management and digital service transformation in the hospitality and technology sectors. He will oversee customer retention, revenue growth strategies and product adoption across HotelREZ’s network.