Back Office


Three ways hoteliers are kicking silos of technology for good (finally)
Three ways hoteliers are kicking silos of technology for good (finally)
By Klaus Kohlmayr - IDEAS | October 18, 2018
Stop me if you’ve heard this before: In the age of OTAs and industry disruption, effectively managing a complex channel and distribution strategy is critical to a hotelier’s bottom line. Read More
Opinion | Technology
VIDEO: How digital changed it all for a Mexican boat tour operator
VIDEO: How digital changed it all for a Mexican boat tour operator
By Kevin May | October 15, 2018
Typically, medium to large-size brands mostly have the profile and attract coverage in developments that happen in every corner of the travel industry. Read More
News | Distribution
future of property management software
Vacation rental vs. hotel tech: What's the future of PMS?
By Jill Menze | October 5, 2018
If vacation rental property managers want to distinguish how they do business compared to hotels, the first step is to rethink how they use technology and data. Read More
News | Technology
fareharbor-booking-lawrence-hester
VIDEO: FareHarbor on being acquired by Booking.com
By Kevin May | October 3, 2018
In what has been a transformative year for tours and activities, perhaps one development stood out more than any other. Read More
News | Technology
Beekeeper 13M funding
Beekeeper picks up $13M to grow hotel employee communication platform
By Mitra Sorrells | September 13, 2018
Beekeper, a platform that provides real-time, two-way communication among all employees in a hotel has raised an additional $13 million as a part of its Series A extension round.    Read More
News | Startups
WEBINAR REPLAY: Fighting fraud and optimizing user experience in travel
WEBINAR REPLAY: Fighting fraud and optimizing user experience in travel
By PhocusWire | August 29, 2018
Protecting against digital fraud is one of the darker elements that travel brands have to understand and handle on a daily basis. Read More
News | Technology
Using customer service as a growth tool for travel tech providers
Using customer service as a growth tool for travel tech providers
By Lukas Hempel - BookingKit | August 20, 2018
The game for tour and activity software providers is decided by winning over new suppliers and monetizing them. Read More
Opinion | Technology
amadeus-platform-intermediaries
As travel distribution evolves, Amadeus looks at its own approach
By Linda Fox | August 9, 2018
Amadeus is building out its Live Travel Space platform to keep itself and its customers at pace with the evolving consumer landscape. Read More
News | Distribution
Amadeus in talks for major deal to acquire TravelClick
Amadeus in talks for major deal to acquire TravelClick
By Kevin May | August 2, 2018
Amadeus has signalled its intent to further challenge rival Sabre in the hotel technology arena with a potential deal to buy TravelClick. Read More
News | Technology
How hotel operators can leverage technology to retain more customers
How hotel operators can leverage technology to retain more customers
By Mark McGregor - Signavio | July 27, 2018
Process management or process modeling is one the most underrated applications that can be utilized to enhance the experience of travel. Read More
Opinion | Technology
Tujia SiteMinder partnership
Chinese home rental platform Tujia adds SiteMinder property management for hosts
By Mitra Sorrells | July 24, 2018
Tujia, a vacation rental platform backed by Ctrip, has partnered with SiteMinder to offer its overseas accommodation providers an all-in-one management system.    Read More
News | Online
Data, data and more data - the most valuable currency in hospitality
Data, data and more data - the most valuable currency in hospitality
By Carson Booth - SnapShot | July 20, 2018
With massive amounts of data now available to hotels, it’s safe to say that all future technologies will rely on data and integrations. Read More
Opinion | Technology
VIDEO: Tours and activities from two perspectives
VIDEO: Tours and activities from two perspectives
By PhocusWire | July 11, 2018
We all know the widely-used phrases - "hottest sector in the industry", "ripe for growth", "fragmented but fixable", etc. Read More
News | Online
Amadeus IHG attribute based selling
Attribute-based selling comes to hotel reservation systems
By Mitra Sorrells | July 11, 2018
Attribute-based selling is a concept that has generated buzz in hospitality circles in recent years and now Amadeus is implementing this strategy as part of its new guest reservation system being... Read More
News | Distribution
Day of the independents - why chains are seeing tech-savvy competitors celebrate
Day of the independents - why chains are seeing tech-savvy competitors celebrate
By Sue Spinney - Expedia Group | July 5, 2018
As competition among hotels remains heated due to new construction and market saturation, independent hotels continue to thrive and outpace chain hotels. Read More
Opinion | Distribution