Back Office


ConnexPay - Summit pitch winner at Phocuswright 2018
ConnexPay - Summit pitch winner at Phocuswright 2018
By Kevin May | December 5, 2018
ConnexPay is transforming how travel companies accept cards & pay for travel to save millions of dollars in fees. Read More
Interview | Startups
Futurestay - Summit pitch at Phocuswright 2018
Futurestay - Summit pitch at Phocuswright 2018
By Kevin May | November 30, 2018
The smartest way to connect vacation rentals to everything - channels, guests, payments and their own brand. Read More
Interview | Startups
Technically speaking Laura Miller IHG
Technically Speaking - Laura Miller of InterContinental Hotels Group
By Mitra Sorrells | November 26, 2018
IHG (InterContinental Hotels Group) named Laura Miller chief information officer in February 2018, with responsibility for infrastructure and operations, enterprise architecture and data, IT security... Read More
Interview | Technology
VIDEO: What it takes to capture the burgeoning activities sector
VIDEO: What it takes to capture the burgeoning activities sector
By Kevin May | November 6, 2018
Two brands, either side of the Atlantic Ocean - both with modest levels of investment to date. Read More
News | Online
Global hotel PMS study
Poor support, lack of integration top list of hoteliers’ gripes about PMS
By Mitra Sorrells | November 1, 2018
Insufficient support from vendors tops the list of concerns expressed by hoteliers about their property management systems in a new study, The Future of Hotel Management Systems.     Read More
News | Technology
Expedia Group acquires Pillow and ApartmentJet
Expedia Group goes deeper into alternative rentals with acquisitions of Pillow and ApartmentJet
By Mitra Sorrells | October 25, 2018
Expedia Group has acquired two software companies that serve the short-term rental market, a move it says will enhance its alternative accommodations marketplace for residents, owners and managers in... Read More
News | Technology
VIDEO: The Travel Corporation on the sun shining on activities
VIDEO: The Travel Corporation on the sun shining on activities
By Kevin May | October 25, 2018
As the online end of the tours and activities sector has received a massive bump in interest over recent years, groups such as The Travel Corporation have watched on with huge interest. Read More
News | Technology
Three ways hoteliers are kicking silos of technology for good (finally)
Three ways hoteliers are kicking silos of technology for good (finally)
By Klaus Kohlmayr - IDEAS | October 18, 2018
Stop me if you’ve heard this before: In the age of OTAs and industry disruption, effectively managing a complex channel and distribution strategy is critical to a hotelier’s bottom line. Read More
Opinion | Technology
VIDEO: How digital changed it all for a Mexican boat tour operator
VIDEO: How digital changed it all for a Mexican boat tour operator
By Kevin May | October 15, 2018
Typically, medium to large-size brands mostly have the profile and attract coverage in developments that happen in every corner of the travel industry. Read More
News | Distribution
future of property management software
Vacation rental vs. hotel tech: What's the future of PMS?
By Jill Menze | October 5, 2018
If vacation rental property managers want to distinguish how they do business compared to hotels, the first step is to rethink how they use technology and data. Read More
News | Technology
fareharbor-booking-lawrence-hester
VIDEO: FareHarbor on being acquired by Booking.com
By Kevin May | October 3, 2018
In what has been a transformative year for tours and activities, perhaps one development stood out more than any other. Read More
News | Technology
Beekeeper 13M funding
Beekeeper picks up $13M to grow hotel employee communication platform
By Mitra Sorrells | September 13, 2018
Beekeper, a platform that provides real-time, two-way communication among all employees in a hotel has raised an additional $13 million as a part of its Series A extension round.    Read More
News | Startups
WEBINAR REPLAY: Fighting fraud and optimizing user experience in travel
WEBINAR REPLAY: Fighting fraud and optimizing user experience in travel
By PhocusWire | August 29, 2018
Protecting against digital fraud is one of the darker elements that travel brands have to understand and handle on a daily basis. Read More
News | Technology
Using customer service as a growth tool for travel tech providers
Using customer service as a growth tool for travel tech providers
By Lukas Hempel - BookingKit | August 20, 2018
The game for tour and activity software providers is decided by winning over new suppliers and monetizing them. Read More
Opinion | Technology
amadeus-platform-intermediaries
As travel distribution evolves, Amadeus looks at its own approach
By Linda Fox | August 9, 2018
Amadeus is building out its Live Travel Space platform to keep itself and its customers at pace with the evolving consumer landscape. Read More
News | Distribution