Back Office


Will food delivery apps eliminate the need for hotel room service?
Will food delivery apps eliminate the need for hotel room service?
By PhocusWire | June 17, 2019
In recent years, new options for on-demand, personalized meals have emerged – initially disrupting the way people dine at home and now gaining traction among travelers as a convenient way to eat while... Read More
From Our Partners | Technology
In The Big Chair - Jason Morehouse of Checkfront
In The Big Chair - Jason Morehouse of Checkfront
By Kevin May | June 7, 2019
Since launching in June, 2010, Checkfront has grown from a humble operation in Victoria, British Columbia, Canada, to a business that processes over $1 billion in bookings annually, made by tour and... Read More
Interview | Technology
Latin America part 3 ground transportation
Latin America, part 3: The evolution of buses, bikes and scooters
By Mitra Sorrells | May 20, 2019
For part three in our series on Latin America's travel industry we take a look at some developments in the ground transportation sector. Read More
News | Online
Amadeus closes in on €1.5B in revenue during Q1 of 2019
Amadeus closes in on €1.5B in revenue during Q1 of 2019
By Kevin May | May 8, 2019
Amadeus secured revenue of over €1.4 billion in the first quarter of this year, following an increase of 15% over the same period in 2018. EBITDA up by 11%, too. Read More
News | Distribution
amadeus drivers of change in hospitality
Welcome to next-generation hospitality: Attribute-based booking, tech-led services and achieving cult status
By Jill Menze | April 30, 2019
According to the new Drivers of Change in Hospitality report, produced by Amadeus in collaboration with InterContinental Hotels Group, Foresight Factory and Cornell University, there are three key... Read More
News | Online
Task management automation takes hold in hospitality
Task management automation takes hold in hospitality
By PhocusWire | April 17, 2019
After many years of focusing IT spend on guest-facing technologies, hoteliers are increasingly adopting task management automation solutions designed to support staff and streamline operations. Read More
From Our Partners | Technology
meetingpackage fund raise
MeetingPackage promotes online venue booking through €1.5M raise
By Jill Menze | April 17, 2019
The round for the Finnish meeting venue tech provider closed in late 2018 and was led by existing investors and well as new ones including Falkensteiner Ventures. Read More
News | Technology
PSD2: How to maximize benefits and minimize the impact of 3DS and SCA on your travel company
PSD2: How to maximize benefits and minimize the impact of 3DS and SCA on your travel company
By Worldpay  | March 29, 2019
Urgent things to learn: a payment directive shall require new customer authentication to be applied to every online transaction in the European Economic Area. Read More
From Our Partners | Technology
Expedia-EPS-Illustration8-2
Expedia Partner Solutions builds partner program for tech companies
By Linda Fox | February 21, 2019
Expedia Partner Solutions says it wants to establish a closer relationship via its certified technology partner program. Read More
News | Technology
webinar-february-2019-amadeus-hospitality-4
Building blocks of the group experience - considering needs of planners, groups and guests
By Amadeus  | February 13, 2019
The changing face of “groups” is an interesting case study in how hotels must be on top of industry trends, consumer technology preferences, enterprise innovations, business and leisure travel patterns,... Read More
News | Technology
In The Big Chair - Kevin King of Shiji
In The Big Chair - Kevin King of Shiji
By Mitra Sorrells | February 7, 2019
Founded in 1998, Shiji Information Technology Company provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management... Read More
Interview | Technology
Can OYO capture the unbranded hotel market in the U.S. and Europe?
Can OYO capture the unbranded hotel market in the U.S. and Europe?
By Mitra Sorrells | February 7, 2019
OYO Hotels & Homes is expanding again, debuting in the United States and ramping up operations in Europe. Read More
News | Distribution
Bitter roots, sweet fruit - the current state of marketing automation in hospitality
Bitter roots, sweet fruit - the current state of marketing automation in hospitality
By Simone Puorto - Simone Puorto Consulting  | January 30, 2019
Hotels are skeptical about investing in marketing automation for economic and cultural reasons, but doing so is necessary to get closer to customers. Read More
Opinion | Technology
Why Airbnb must avoid the tech trap OTAs fell into for years
Why Airbnb must avoid the tech trap OTAs fell into for years
By Craig Stewart - Freetobook  | January 29, 2019
Airbnb's much-lauded move into hotel distribution has been a welcome addition to the hotel ecosystem - but it should beware of age-old pitfalls. Read More
Opinion | Distribution
Intelity raises $44M to fuel global expansion of guest management platform
Intelity raises $44M to fuel global expansion of guest management platform
By Kevin May | January 28, 2019
The investment in the back-of-house software suite from private equity firm LLR Partners follows Intelity's merger with Keypr in 2018. Read More
News | Technology