Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Hotel booking goes live in Google's AI Mode, flights still waiting
News / Technology
Hotel booking goes live in Google's AI Mode, flights still waiting
By Morgan Hines | August 27, 2026
U.S. travelers can now book hotels inside Google's AI Mode with partners including Marriott, Booking.com and Expedia, though flight booking is not yet available. Read More
Startup Stage: BreckenWander wants to offer all-in pricing up front
Interview / Startups
Startup Stage: BreckenWander wants to offer all-in pricing up front
By Abby Crotty | August 25, 2026
BreckenWander launched in June, offering travelers an option to see the final price at the beginning of the booking phase. Read More
Expedia Group makes AI-motivated leadership cuts
News / Technology
Expedia Group makes AI-motivated leadership cuts
By Morgan Hines | August 21, 2026
The online travel giant let eight senior members go, including VPs and an SVP, as it seeks to “move faster.” Read More
Why payment infrastructure will shape the future of travel commerce
From Our Partners / Technology
Why payment infrastructure will shape the future of travel commerce
By PhocusWire | August 20, 2026
Modernizing payment infrastructure is becoming a critical issue for travel companies as legacy systems, margin pressure, merchant of record models and agentic commerce reshape how travel is sold,... Read More
Uber adds train booking from Ixigo to app in India
News / Online
Uber adds train booking from Ixigo to app in India
By Linda Fox | August 18, 2026
The partnership builds on Uber’s existing intercity travel service in India including cab rentals and long-distance buses. Read More
Why the ANZ travel market is contracting in 2026 (and what recovers by 2029)
News / Online
Why the ANZ travel market is contracting in 2026 (and what recovers by 2029)
By Phocuswright Research | August 18, 2026
Phocuswright's Australia-New Zealand Travel Market Brief 2026 breaks down what's driving the downturn and when the market is expected to recover. Read More
Agoda’s Tim Hughes on online travel’s broken promise and AI’s 'Reddit' dilemma
News / Online
Agoda’s Tim Hughes on online travel’s broken promise and AI’s 'Reddit' dilemma
By Yeoh Siew Hoon - WiT | August 14, 2026
Agoda’s Timothy Hughes sat down at WiT Queenstown to discuss why online travel hasn't delivered on its oldest promise and why the fix for AI’s travel-advice problem might be in New Zealand.   Read More
The challenge of keeping AI-generated travel review summaries accurate, objective and useful
News / Technology
The challenge of keeping AI-generated travel review summaries accurate, objective and useful
By Abby Crotty | August 13, 2026
AI-generated review summaries promise simplicity in travel, but can they capture the full picture? Read More
Fliggy announces its latest agentic AI travel assistant
News / Technology
Fliggy announces its latest agentic AI travel assistant
By Abby Crotty | August 12, 2026
The assistant is powered by Alibaba’s Qwen model and trained on Fliggy’s proprietary travel data and real-time transaction systems. Read More
Zerolook secures $1.9M to address AI search volumes
News / Finance
Zerolook secures $1.9M to address AI search volumes
By Linda Fox | August 11, 2026
The Switzerland-based company uses machine learning to predict prices and flight itineraries to help reduce the volume of hits on airline systems. Read More
What the EU AI Act means for the travel industry
News / Technology
What the EU AI Act means for the travel industry
By Mark Frary | August 11, 2026
The EU AI Act requires clear labeling of AI-generated content and transparency when customers are interacting with AI systems. Read More
AI surge meets a crowded digital landscape in Thailand’s online travel boom
News / Technology
AI surge meets a crowded digital landscape in Thailand’s online travel boom
By WiT | August 10, 2026
A new WiT report looks at how local giants, government superapps and sky-high AI enthusiasm are reshaping how Thais book their trips.  Read More
TourRadar's Travis Pittman on rebuilding the company using AI
Opinion / Technology
TourRadar's Travis Pittman on rebuilding the company using AI
By Travis Pittman - TourRadar | August 10, 2026
TourRadar CEO and co-founder Travis Pittman outlines his experience training AI, comparing the experience to training a junior employee. Read More
Earnings roundup: Uber, Amex GBT, Ixigo and more...
News / Finance
Earnings roundup: Uber, Amex GBT, Ixigo and more...
By Abby Crotty | August 7, 2026
In addition to PhocusWire's regular quarterly earnings coverage, we rounded up results from other big names in the global travel industry. Read More
Expedia Group is investing in AI that doesn't convert yet
News / Finance
Expedia Group is investing in AI that doesn't convert yet
By Linda Fox | August 5, 2026
Expedia Group upped its 2026 guidance on the back of its Q2 results and discussed where AI is having the greatest impact. Read More
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