The Expedia Group, like many other major travel brands, has been fighting the outbreak of the coronavirus on multiple fronts.
It has strong positions in both leisure and business travel, covering online travel agencies, travel management and metasearch, packaging, private accommodation, hotels and flights.
Unravelling what has taken place over the course of 2020 so far has been no small undertaking (as referenced in an interview with the group's CEO on PhocusWire in July)
A few months into the initial period of recovery (but still very mid-pandemic), president of Expedia Business Services, Ariane Gorin, outlines the company's strategy and thought process around bringing travelers and partners back to some sense of normality.
This wide-ranging interview with Gorin was recorded at the Phocuswright Europe 2020 event in September.
Executive Interview: Expedia Group - Ariane Gorin - Phocuswright Europe Online 2020