Hotels.com


Q&A: Why test-and-learn is at the heart of improving customer experience
Q&A: Why test-and-learn is at the heart of improving customer experience
By Jill Menze | July 31, 2018
Understanding the nuances of a digital strategy in the travel business is a never-ending series of projects and experimentation. Read More
News | Online
Day of the independents - why chains are seeing tech-savvy competitors celebrate
Day of the independents - why chains are seeing tech-savvy competitors celebrate
By Sue Spinney - Expedia Group | July 5, 2018
As competition among hotels remains heated due to new construction and market saturation, independent hotels continue to thrive and outpace chain hotels. Read More
Opinion | Distribution
Expedia Group ticks solid start box for 2018, helped by HomeAway
Expedia Group ticks solid start box for 2018, helped by HomeAway
By Mitra Sorrells | April 26, 2018
Expedia Group recorded a 15% increase in total gross bookings and a 15% increase in revenue to $2.5 billion for the first quarter of 2018 compared to the same period last year. Read More
News | Online
travel influencer marketing report
The state of influencer marketing for travel brands
By Mitra Sorrells | March 29, 2018
Photos, blog posts and other content shared by social media influencers can be an effective way for brands to communicate with consumers – particularly since surveys have found that between one-third to... Read More
News | Online
Expedia Inc gets a modest corporate refresh... is now Expedia Group
Expedia Inc gets a modest corporate refresh... is now Expedia Group
By Kevin May | March 26, 2018
Another week, another corporate rebranding exercise - this time it's the turn of Expedia Inc. Read More
News | Online
TRVL raises $3.7 million, appoints ex-Expedia exec as CEO
TRVL raises $3.7 million, appoints ex-Expedia exec as CEO
By Kevin May | March 23, 2018
A juggling of senior roles and a $3.7 million cap-raise for TRVL, the Netherlands-based hotel booking platform with a twist. Read More
News | Startups
Expedia claims it brings a "premium" customer to hotels
Expedia claims it brings a "premium" customer to hotels
By Kevin May | March 14, 2018
With battles on multiple fronts, it appears, Expedia Inc has come out with a different tactic to keep its hotel partners happy: its customers have greater overall value. Read More
News | Online
Expedia splashed out record $5.3 billion on marketing in 2017
Expedia splashed out record $5.3 billion on marketing in 2017
By Kevin May | February 12, 2018
Expedia Inc spent a record $5.3 billion on marketing in 2017 - a figure that continues to trouble investors amid its full year financial results. Read More
News | Online
Expedia ticks modest growth in 2017, now charting "new direction"
Expedia ticks modest growth in 2017, now charting "new direction"
By Mitra Sorrells | February 8, 2018
Expedia Inc.’s revenue increased 11% in the fourth quarter of 2017 compared to a year prior – up to $2.32 billion – but the diverse online travel company still missed analysts’ expectations by $40... Read More
News | Online
Engagement Labs ranking travel sites
Online vs. offline: Where travel brands drive the most positive sentiment
By Mitra Sorrells | January 18, 2018
Most online travel sites are generating better brand awareness via consumers’ face-to-face conversations than they are through social media, according to a report from Engagement Labs, which analyzes... Read More
News | Online
Booking.com and Hotels.com gain from TripAdvisor switch
Booking.com and Hotels.com gain from TripAdvisor switch
By Kevin May | January 3, 2018
TripAdvisor's scaling back of Instant Booking in 2017 has seen two major hotel intermediaries benefit. Read More
News | Online
Expedia knows how online travel makes you feel
Expedia knows how online travel makes you feel
By Jamie Biesiada - Travel Weekly | December 29, 2017
On the reflective side of one-way glass sits a test subject in a soundproof room, multiple sensors applied to her face, wearing high-tech glasses that track her eyes' every movement. Read More
News | Technology
Evolving nature of travelers using online agencies
Evolving nature of travelers using online agencies
By Jill Menze | December 8, 2017
While the bleisure traveler – someone who extends business trips into vacations – is on the rise, new statistics show that live events play a big factor in decision making. Read More
News | Online
Goal for web travel brands should be the human touch
Goal for web travel brands should be the human touch
By Jill Menze | December 8, 2017
The holy grail for online travel agencies is how to recreate the experience of personal recommendations. Read More
News | Technology
airbnb-hammock-family
Airbnb usage slowing, OTAs should seize opportunity
By Kevin May | November 13, 2017
Adoption of Airbnb has started to flatten sooner than some analysts have expected, with online travel agencies tipped as likely beneficiaries. Read More
News | Online
expedia-homeaway-full
In The Big Chair - Mark Okerstrom of Expedia Inc
By Kevin May | November 7, 2017
The former-CFO of the company talks to Kevin May about keeping an eye on Google, what the direct debate should really be about, and diversity in the company. Read More
Interview | Online