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News
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Online
Poor security, clunky processes driving online hotel booking abandonment
By Linda Fox
|
September 25, 2023
Most important to consumers when booking accommodation online is an easy and secure booking and payment experience, 53%, followed by video and images of rooms and the property, 50%.
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News
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Technology
Expedia Group builds generative AI into multiple products in its “Fall Release”
By Mitra Sorrells
|
September 21, 2023
Among many other updates to its products and services for both travelers and industry partners, Expedia Group is partnering with travel influencers to offer short-form videos in the Expedia and...
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News
/
Startups
Lufthansa unveils Swifty, an AI assistant for business travel
By Linda Fox
|
August 22, 2023
The technology enables business travelers to share their hotel and flight preferences via chat, select appropriate options and have them booked.
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News
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Online
How online travel agencies plan to win and retain customers
By Phocuswright Research
|
August 8, 2023
Mobile has become one of the biggest strategic focus areas for online travel agencies, as they look drive more direct customer interaction to reduce their marketing spend and their reliance on Google.
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News
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Online
Expedia Group sees cause for optimism in record Q2 earnings
By Derek Catron
|
August 3, 2023
While revenues slowed and fell below analysts’ estimates, CEO Peter Kern saw promise in Expedia Group’s plans for the rest of the year.
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News
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Online
Expedia Group inks Walmart as major new B2B customer
By Derek Catron
|
July 25, 2023
New partnership brings together one of the world’s biggest OTAs with its biggest retailer. Could Amazon be next?
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News
/
Online
Hotel bookings via mobile device continue to edge north
By Linda Fox
|
July 21, 2023
Affilired has been charting the rise in hotel bookings via mobile in recent years and reported a marked increase in the first quarter of 2023.
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News
/
Online
Expedia Group lays off staff in U.S. and abroad
By Mitra Sorrells
|
July 17, 2023
Beginning last Wednesday there are multiple posts on social media from people who say they were Expedia Group employees and have been laid off, and the company has confirmed the layoffs but would not...
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News
/
Online
Expedia Group announces ugly split with Hopper
By Mitra Sorrells and Derek Catron
|
July 12, 2023
Expedia Group is pulling its hotel and vacation rental supply from Hopper, charging the rival online travel agency with taking advantage of consumers.
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News
/
Online
Airline industry leaders, academics will advise Google on emissions calculations
By Mitra Sorrells
|
July 12, 2023
Google is aiming to build trust in its flight emission data and make it the global standard for accurate, transparent and consistent information.
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News
/
Online
Expedia Group launches One Key unified rewards program
By Derek Catron
|
July 7, 2023
Speaking at Phocuswright Europe 2023, Alfonso Paredes called One Key “a super powerful tool” that would spread rewards benefits to more travelers.
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News
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Distribution
Study reveals low take-up of AI among European hotels
By Linda Fox
|
July 5, 2023
The Booking.com-Statista European Accommodation Barometer reveals that 23% plan to use the tools in the next six months, but two-thirds have no plans to use AI in their businesses.
Read More
News
/
Technology
Priceline partners with Google to deploy generative AI
By Mitra Sorrells
|
June 6, 2023
Priceline will use the generative AI technology to create a new virtual travel assistant chatbot to improve internal workflows.
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News
/
Online
Online travel giants Q1 marketing spending shows wide variance
By Mitra Sorrells
|
June 6, 2023
Expedia Group spent the highest percentage of revenue on marketing while Airbnb spent the least and focused on expanding brand awareness and balancing supply and demand.
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Opinion
/
Technology
ChatGPT plugins' potential impact on the travel booking experience
By Mario Gavira
|
May 22, 2023
Can chatbot plugins bring a new, conversational layer to the decade-old search and booking interface in travel?
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Booking.com dominates review market share but is losing ground to Google
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Expedia Group builds generative AI into multiple products in its “Fall Release”
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Google increases AI functionality for travel
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Airbnb announces new system to verify listings
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Booking.com prepares to launch credit card in U.S.
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The Phocuswright Conference 2023
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Optimizing payments: Why travel revenue depends on it
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Poor security, clunky processes driving online hotel booking abandonment
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Amex Ventures makes strategic investment in travel risk platform Sensible Weather
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Booking to appeal EU regulators' decision to block Etraveli acquisition
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