Expedia

News / Online

Poor security, clunky processes driving online hotel booking abandonment

By Linda Fox | September 25, 2023

Most important to consumers when booking accommodation online is an easy and secure booking and payment experience, 53%, followed by video and images of rooms and the property, 50%. Read More

News / Technology

Expedia Group builds generative AI into multiple products in its “Fall Release”

By Mitra Sorrells | September 21, 2023

Among many other updates to its products and services for both travelers and industry partners, Expedia Group is partnering with travel influencers to offer short-form videos in the Expedia and... Read More

News / Startups

Lufthansa unveils Swifty, an AI assistant for business travel

By Linda Fox | August 22, 2023

The technology enables business travelers to share their hotel and flight preferences via chat, select appropriate options and have them booked. Read More

News / Online

How online travel agencies plan to win and retain customers

By Phocuswright Research | August 8, 2023

Mobile has become one of the biggest strategic focus areas for online travel agencies, as they look drive more direct customer interaction to reduce their marketing spend and their reliance on Google. Read More

News / Online

Expedia Group sees cause for optimism in record Q2 earnings

By Derek Catron | August 3, 2023

While revenues slowed and fell below analysts’ estimates, CEO Peter Kern saw promise in Expedia Group’s plans for the rest of the year. Read More

News / Online

Expedia Group inks Walmart as major new B2B customer

By Derek Catron | July 25, 2023

New partnership brings together one of the world’s biggest OTAs with its biggest retailer. Could Amazon be next? Read More

News / Online

Hotel bookings via mobile device continue to edge north

By Linda Fox | July 21, 2023

Affilired has been charting the rise in hotel bookings via mobile in recent years and reported a marked increase in the first quarter of 2023. Read More

News / Online

Expedia Group lays off staff in U.S. and abroad

By Mitra Sorrells | July 17, 2023

Beginning last Wednesday there are multiple posts on social media from people who say they were Expedia Group employees and have been laid off, and the company has confirmed the layoffs but would not... Read More

News / Online

Expedia Group announces ugly split with Hopper

By Mitra Sorrells and Derek Catron | July 12, 2023

Expedia Group is pulling its hotel and vacation rental supply from Hopper, charging the rival online travel agency with taking advantage of consumers. Read More

News / Online

Airline industry leaders, academics will advise Google on emissions calculations

By Mitra Sorrells | July 12, 2023

Google is aiming to build trust in its flight emission data and make it the global standard for accurate, transparent and consistent information. Read More

News / Online

Expedia Group launches One Key unified rewards program

By Derek Catron | July 7, 2023

Speaking at Phocuswright Europe 2023, Alfonso Paredes called One Key “a super powerful tool” that would spread rewards benefits to more travelers. Read More

News / Distribution

Study reveals low take-up of AI among European hotels

By Linda Fox | July 5, 2023

The Booking.com-Statista European Accommodation Barometer reveals that 23% plan to use the tools in the next six months, but two-thirds have no plans to use AI in their businesses. Read More

News / Technology

Priceline partners with Google to deploy generative AI

By Mitra Sorrells | June 6, 2023

Priceline will use the generative AI technology to create a new virtual travel assistant chatbot to improve internal workflows. Read More

News / Online

Online travel giants Q1 marketing spending shows wide variance

By Mitra Sorrells | June 6, 2023

Expedia Group spent the highest percentage of revenue on marketing while Airbnb spent the least and focused on expanding brand awareness and balancing supply and demand. Read More