There are still so many unknowns about the recovery roadmap
for corporate travel. COVID variants, vaccination debates, mask mandates and continued
unease leave a cloud of uncertainty lingering for companies and individuals
around the world.
The greatest ambivalence relates to the near-term outlook,
with more consensus that long-term – while the road will be uneven - corporate
travel will return and be more like than unlike what it was pre-pandemic.
According to Phocuswright’s
U.S. Corporate Travel Report 2020-2024, gross bookings in the United States
will grow to $121 billion by 2024, which would be 91% of 2019 levels.
As business travel does pick up, one trend that seems likely
to continue is the development of more non-traditional lodging options for corporate
travelers – spurred in part by demand for longer stays in more “home like”
properties and by the fact more consumers have sampled alternative supply
during the pandemic and are now more likely to consider it for work.
According to Phocuswright, more than half of U.S. travel
managers say short-term rentals are allowed in their company’s policy, double the
share in 2017.
San Francisco-based startup Sonder is one of the companies
hoping to capture some of that interest. Pre-pandemic, Sonder’s vice president
of sales Kristen Richter says the company’s business was 80% leisure, 20% corporate.
Now Sonder is boosting the visibility of its properties to
travel managers with its announcement Wednesday that it is distributing rates
and inventory to Amadeus, Sabre and Travelport through a third-party distribution
connectivity partner, and it is integrated with TripActions and Egencia, with
plans for more travel management company partnerships in the works.
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The announcement follows Sonder’s
news in April of plans to go public through a merger with special purpose
acquisition company Gores Metropoulos II with an expected valuation of $2.2
billion. And it comes ahead of the annual corporate travel request-for-proposal
process this fall, when companies will line up plans for the coming year.
“We are on the shelf, we are participating in the annual RFP
process this year for 2022 - that’s a huge milestone for Sonder, for any short-term
rental company to be honest... and we’re the first company to participate in that
process with our inventory on the GDSs,” Richter says.
“We know that the three most important things on travelers’
minds are cleanliness, location and affordability. Those three things mixed with
Sonder’s product - which is spacious, most of the time has kitchens, a washer
and dryer - all of that combined is what corporate travelers are looking for
right now. So it is a bit serendipitous that Sonder’s inventory is here right
Sonder currently offers apartments and hotel rooms in 35
cities in nine countries, with an app that enables guests to manage things like
booking, check-in and check-out, Wi-Fi and interactions with the company’s local
TripActions’ chief travel officer Daniel Finkel says along
with these types of technological solutions, Sonder appeals to his clients because it
offers a uniform experience for travelers related to things such as hygiene
protocols, in-room amenities, building security and check-in.
“I think there has been a strong resistance with a lot of travel
managers to move into allowing their travelers to use what I would call alternative
accommodations because there wasn’t this consistency,” Finkel says.
...I think most travelers still don’t know about these brands.
Wes Bergstrom - Amex GBT
“I definitely think that there is going to be increased
interest in the standardized alternative accommodations. I actually would question
whether there’s going to be an increase in the non-standardized alternative
accommodations because of this notion of increased scrutiny on health and
safety and cleanliness and all of the things that are necessary in the COVID
While Finkel says TripActions has thousands of alternative
lodging options on its platform through its connections to online travel
agencies, this integration with Sonder will give its listings greater
visibility through badging as a “preferred partner” and displays that highlight the
amenities and benefits of its properties.
But Finkel says more work is needed from his company and
other corporate travel intermediaries to clarify the differences among
“The problem is in the OBTs and the TMCs - the ability to
call out those partners that have done a good job of standardization and having
the UI and UX to call out what is included, what is not included, why one
company partner group would be suitable to business travelers while another might
not be suitable. I think that’s where the innovation still really needs to happen,”
Festive Road managing partner Paul Tilstone agrees detailed
content about security, support services, property quality, etc., is critical
for travel managers who are considering alternative accommodations – something he
expects to increase coming out of the pandemic.
hearing is travel managers saying that while the number of trips is likely to
reduce long term, the length of stay - especially for long haul - is likely to
increase in order to create more purposeful, more sustainable, more valuable
trips and this plays to accommodation which is more of a home away from home,”
travel manager told me in a recorded interview recently that interest in
apartment services has risen from 18% to 32% in a matter of just six months or
Sonder is not the
first supplier to ink a partnership with TMCs. In February 2020 American
Express Global Business Travel became a distribution partner for Mint House, a startup with apartment-style
accommodations targeted to business travelers, adding the company to its Rest Assured
GBT’s vice president for hotels, Wes Bergstrom, says the
standardized accommodations offered by Mint House, Sonder and others are the subset
of alternative accommodations that can work for corporate travel.
“I think when you look at the world of HomeAway [Vrbo] or Airbnb,
there’s just so much supply. It’s unique, and that’s perfect for a leisure traveler
and so forth, but when you are going on a business trip you have to have some standards.
And that’s where this segment... makes a lot of sense,” he says.
“That’s why business travelers have liked certain [hotel] brands
over time – it’s because they know what they are going to get each and every
But efforts from suppliers such as Sonder to put inventory
in the GDSs and directly integrate with TMCs is just part of what it will take for
alternative accommodations to gain more share of the corporate travel market.
“There has to be enough size and scale within some of these to
make them relevant to corporate travel programs. If you only have 30 rooms in a
city, how appealing is that to corporations that have large blocks of people
going to different places?” Bergstrom says.
“And in a lot of cases the traveler still has some say in where
they stay, and I think most travelers still don’t know about these brands... so
it’s really getting the name out there, the recognition, what they do, why they’re
different, what’s interesting for the traveler versus staying in something they’ve
been staying in for a long time.”
And Bergstrom says innovation is needed in mobile solutions
that serve this space to streamline the experience, from booking through stay,
for the traveler.
“That’s kind of the next wave – looking at how that
technology comes together. Today you might need to have multiple apps. In
future if you can have it all in one place, that’s going to make that
experience so much better for the traveler,” he says.