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News / Technology
Expedia, Kayak first in travel with plugins for ChatGPT
By Mitra Sorrells | March 23, 2023
ChatGPT is inviting its Plus subscribers to join a wait list to get access to plugins, with plans to roll them out more widely in the future.   Read More
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News / Online
Travel marketers still seeking higher TikTok profiles
By Derek Catron | March 23, 2023
Blueground job listing for content creator provides a high-profile example of travel’s efforts to use social media to build brand affinity and, maybe someday, boost bookings.   Read More
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News / Technology
Brex adds managed travel powered by Spotnana
By Mitra Sorrells | March 22, 2023
The travel service is part of Brex Empower and provides travel booking and management, self-service trip changes and round-the-clock support from agents.   Read More
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News / Online
Citi’s new travel portal powered by Booking Holdings goes live
By Mitra Sorrells | March 21, 2023
The site includes supply from – such as 1.4 million hotels around the world - and is powered by technology from Rocket Travel by Agoda, another of Booking Holdings’ brands. Read More
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Opinion / Distribution
Airline revenues could soar with better merchandising
By Chris Phillips - ATPCO | March 17, 2023
Targeted visuals, such as imagery of the seat itself, is one way airlines could improve online sales. Read More
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News / Online
Tripadvisor CMO talks travel marketing, membership, video
By Linda Fox | March 16, 2023
Tripadvisor's chief marketing officer John Boris, who joined the company in late 2022, shares more on the company's strategy as well as his thoughts on the state of travel marketing. Read More
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News / Online Group sees outbound travel demand surge
By Mitra Sorrells | March 7, 2023
The company says demand for outbound travel is continuing to accelerate in the first months of this year, with bookings up more than 300% compared with the same period last year.   Read More
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News / Technology
Expedia, Microsoft and travel experts on ChatGPT
By Mitra Sorrells | February 27, 2023
Listen to PhocusWire's first LinkedIn Audio event, with executives from Expedia and Microsoft and Kayak co-founder Paul English discussing the potential use of ChatGPT in travel.     Read More
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News / Technology
Magpie launches new tool for tour operators built on ChatGPT
By Mitra Sorrells | February 23, 2023
Magpie's ChatGPT-based “product optimization tool” is intended to help tour and activity suppliers create better quality marketing content, including titles, descriptions, keywords and... Read More
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News / Technology launches in-app chatbot built on OpenAI
By Mitra Sorrells | February 21, 2023
Known as TripGen, the tool offers a conversational interface similar to ChatGPT and other natural language processing chat tools. Read More
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News / Startups
Kayak co-founder prepares to launch hotel reviews and booking in new app
By Mitra Sorrells | February 17, 2023
Paul English says his goal is to have restaurant, hotel and event reviews and bookings available in the Deets app for 15 cities across the United States by the end of 2023. Read More
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Opinion / Online
Davos and the travel industry: 5 takeaways
By Jeffrey Katz - Journera | January 24, 2023
Journera CEO Jeffrey Katz shares the travel-related topics and trends from the World Economic Forum's Davos event. Read More
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News / Technology
Airline retail and travel tech trends for 2023
By Mitra Sorrells | January 13, 2023
Research from Datalex finds airlines are prioritizing investments and strategies that enable modernized retailing, including moving away from legacy technology, increased use of artificial... Read More
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News / Technology
What will ChatGPT mean for the travel industry?
By Mitra Sorrells | January 12, 2023
Industry leaders from, Expedia Group, Hopper and more weigh in on the topic of what ChatGPT might mean for their internal operations and for travelers. Read More
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News / Distribution
Key components of modern hotel technology and revenue strategies
By Mitra Sorrells | January 5, 2023
IDeaS' Klaus Kohlmayr and Hudson Crossing's George Roukas share how they would design distribution and revenue management if they operated a hotel. Read More