Content


Q&A: Trip.com Group's Jane Sun on weathering the coronavirus storm in China
Q&A: Trip.com Group's Jane Sun on weathering the coronavirus storm in China
By Yeoh Siew Hoon - WebInTravel  | March 18, 2020
The travel giant's boss talks about the measures taken to get the company through the storm – pay cuts, cancellations guarantees, remote work and providing the right information to customers – and what... Read More
News | Online
Sounding Off: All that talk about being brilliant communicators should be real
Sounding Off: All that talk about being brilliant communicators should be real
Now that marketing is all over the place for a few months, communications has to be the channel that travel brands focus their efforts on. Read More
Interview | Online
my method santa barbara
My Method... How Visit Santa Barbara changed the DMO influencer game
By Alex Goodwin - Sparkloft Media  | March 10, 2020
For Visit Santa Barbara, Sparkloft Media was able to secure strong influencer partners and social representation - without the time-consuming, costly efforts of proactively searching for appropriate... Read More
News | Online
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Lonely Planet launches API access to content on more than 8,000 destinations
By Mitra Sorrells | February 27, 2020
Lonely Planet Content Licensing is a new API-based content access product for destinations and travel brands. Read More
News | Online
boeing-investment-immflly
Immfly lands investment from Boeing, plans to boost in-flight digital capabilities
By Linda Fox | February 5, 2020
Boeing hopes to boost in-flight capabilities for airline customers following the strategic investment in Immfly. Read More
News | Technology
enterprise-ireland-complete-retailing
Travel suppliers need to be thinking more about "second wallets"
By Linda Fox | February 3, 2020
With newer technologies enabling the creation of more personalized offers, it's time for travel to enter the age of complete retailing, according to a report. Read More
News | Distribution
expedia-partner-solutions-expectations
Increased focus on offers and customer service are top asks from travelers
By Linda Fox | January 22, 2020
A global survey of travelers from Expedia Partner Solutions highlights the most important booking, payment and customer service factors. Read More
News | Online
beautiful destinations sustainable travel
Where does social media and sustainability collide?
By Marissa Trew - WiT  | January 10, 2020
At the VidCon Asia Summit, Jeremy Jauncey, CEO and founder of Beautiful Destinations, spoke about the pressure tourism organizations are under to embrace digital, the role of social media content... Read More
News | Online
VIDEO: OAG on travel startups, access to data and connecting the dots for everyone
VIDEO: OAG on travel startups, access to data and connecting the dots for everyone
Data and travel are merging at a pace unlike anything the market has seen before - something that should excite every corner of the industry. Read More
From Our Partners | Technology
VIDEO: SnapTravel - Summit pitch Phocuswright Conference 2019
VIDEO: SnapTravel - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 16, 2019
A consumer brand that has driven $100 million+ in hotel sales over messaging (SMS, Messenger, WhatsApp). Read More
Interview | Startups
VIDEO: Timeshifter- Summit pitch Phocuswright Conference 2019
VIDEO: Timeshifter- Summit pitch Phocuswright Conference 2019
By PhocusWire | December 10, 2019
Jet lag is history! Explore how the latest sleep and circadian neuroscience can help travelers arrive at their best. Read More
Interview | Startups
VIDEO: Questo - Summit pitch Phocuswright Conference 2019
VIDEO: Questo - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 6, 2019
Gamified walking tours can be played any time by solving clues in order to discover cities and stories. Read More
Interview | Startups
WEBINAR REPLAY! Guest Experience in 2020: Behavior, service recovery and business impact
WEBINAR REPLAY! Guest Experience in 2020: Behavior, service recovery and business impact
By PhocusWire | December 5, 2019
By opening the lines of communication with guests and improving service, hotels have a huge opportunity to separate themselves from the competition and drive real business results. Read More
News | Technology
Nobody wants to be a support ticket - power of real-time comms and service recovery
Nobody wants to be a support ticket - power of real-time comms and service recovery
By Ford Blakely - Zingle  | December 2, 2019
In our real-time economy, even the slightest delay or missed expectation can be the difference between a positive or negative guest experience. Read More
From Our Partners | Technology
tripadvisor-reviews-feedback
Travelers more likely to convert if owners respond to reviews
By Linda Fox | November 29, 2019
Research from TripAdvisor shows the benefit of responses from hotels and restaurants to reviews. Read More
News | Online
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