Property management platform Apaleo is launching a model context protocol (MCP) server to give artificial intelligence (AI) agents the ability to perform cross-system hotel operations.
The MCP server should allow AI agents to do the work without the “weeks of custom coding” previously required. It provides agents with what Apaleo calls a “standardized” way of reading hotel data and taking action across an ecosystem of hospitality AI applications without needing custom integrations.
The aim is to make AI more practical to aid hospitality’s fragmented tech ecosystem, according to Apaleo, which won a tech innovation award at Phocuswright Europe.
Subscribe to our newsletter below
“With Apaleo’s MCP server, AI agents can carry out real tasks across hotel systems, from checking availability and modifying bookings, without the need for custom integrations,” said Stephan Wiesener, co-founder and CTO of Apaleo.
Wiesener said the server moves agentic AI “out of the lab” and into live hotel environments where it can drive real value.
The MCP server is meant to build on the foundation Apaleo said it laid with its Agent Hub, an AI agent marketplace that launched in February.
“After years of hype, it’s exciting to see agentic AI finally becoming practical at scale,” Wiesener said.
Since MCP is a standardized interface for AI agents it will function as a universal language for agents to read data and take steps across platforms, tools, systems and data sources. MCP will allow agents to connect to other tools with ease allowing for quicker deployment and wider AI application in hospitality, according to Apaleo. It removes the need for the custom development required for connecting AI agents for each vendor and use case.
“The MCP is the great AI democratiser in hotel tech,” said Mike Rawson, CIO of citizenM, which operates on Apaleo’s platform. “For me, MCP doesn’t just improve hotel operations; it fundamentally redefines how—and how fast—hotels evolve.”
The MCP standard will be brought across Apaleo’s entire open platform and its APIs. For customers, that should mean faster automation, easier scalability and lower technical overhead, according to Apaleo.
Last fall, Apaleo raised €20 million in growth equity funding for expansion and tech development and in 2023, it expanded its Series A.