Machine Learning


Travelport digital engagement
Technology is driving "tidal wave of change" for booming travel industry
By Mitra Sorrells | May 15, 2018
The combination of strong economies around the world and rapid developments in technology are causing significant, fundamental changes in the business of travel.   Read More
News | Technology
AI and tracking data: looking beyond the travel industry
AI and tracking data: looking beyond the travel industry
By Simon Tomlinson - SITA | May 11, 2018
The combination of artificial intelligence and tracking data will increasingly enable organizations to optimize operations, introduce automation, utilize prediction tools and adapt what they do in... Read More
Opinion | Technology
trivago triphappy
Trivago buys AI startup TripHappy to improve personalized search
By Jill Menze | May 10, 2018
In a bid to expand its personalized offerings for consumers, German hotel metasearch platform Trivago has acquired artificial intelligence startup TripHappy. Read More
News | Online
phocuswright europe google
Phocuswright Europe 2018 Preview: Q&A with Google's Richard Holden
By PhocusWire | April 30, 2018
Ahead of the event, he discusses how Google has no plans to become an OTA, the importance of search and more. Read More
Interview | Technology
SDL AI machine learning content creation
How AI is rewriting content creation for travel
By Mitra Sorrells | April 25, 2018
Content is the foundation of a brand’s interaction with its customers. Whether in the form of a website, mobile app, emails, or a social campaign, the words a brand uses provide both information and... Read More
News | Technology
HRS AI for corporate travel
How AI is changing corporate travel management
By Mitra Sorrells | April 24, 2018
Corporate travel is big – really big – business. According to a July 2017 report from the Global Business Travel Association, global business travel spend approached $1.3 trillion in 2016, and it’s... Read More
News | Technology
eDreams ODIGEO machine learning
Machine learning drives 50% increase in flight bookings for eDreams ODIGEO
By Mitra Sorrells | April 17, 2018
Barcelona-based eDreams ODIGEO reports a significant boost in business since it began using machine learning technology to personalize offers for travelers.    Read More
News | Distribution
How TripAdvisor is using AI to "humanize" its review community
How TripAdvisor is using AI to "humanize" its review community
By Jill Menze | April 17, 2018
TripAdvisor is the most-visited pre-transaction travel website in the world - meaning hundreds of millions of visitors each month come to the site looking for travel recommendations. That’s a lot of... Read More
News | Technology
Apple in danger of being Blackberry, circa 2007
Apple in danger of being Blackberry, circa 2007
By Bret Kinsella - VoiceBot | April 16, 2018
Parallels from history are rarely exact replicas. Learning from history requires we look for similarities in patterns despite differences in details. Read More
Notated News | Technology
In The Big Chair – Noreen Henry of WayBlazer
In The Big Chair – Noreen Henry of WayBlazer
By Mitra Sorrells | April 12, 2018
Hotel brands, travel tech providers, airline vacation packaging groups and others use Wayblazer’s AI-powered recommendation engine to help travelers find the best destinations and products. Read More
Interview | Technology
VIDEO: Business travel, supplier technology and customer ownership
VIDEO: Business travel, supplier technology and customer ownership
By Kevin May | April 10, 2018
There is an ongoing discussion around the idea that suppliers are gaining more control of the customer as they often have the ability to handle the tech interface. Read More
News | Technology
AI series part 2 Watson
AI analysis, part 2: Watson's world
By Mitra Sorrells | April 9, 2018
It’s been more than seven years since IBM’s Watson computer entered the spotlight by beating two acclaimed – and human – competitors on the quiz show Jeopardy!   Read More
News | Technology
AI series part 1 GDSs
AI analysis, part 1: Travel tech giants
By Mitra Sorrells | April 2, 2018
The ubiquity of artificial intelligence is evident in the fact that the abbreviation “AI” is now a common and recognizable term.    Read More
News | Technology
Predicting the future: How airlines can be proactive around flight delays
Predicting the future: How airlines can be proactive around flight delays
By Fraser McGibbon - SITA | March 28, 2018
Today we live in uncertain times with one out of every four flights not operating on time. Many would be shocked to learn that the airlines of the world are spending in excess of 25 billion USD per year... Read More
Opinion | Technology
ibm watson assistant
IBM enters voice assistant market with Watson Assistant for businesses
By Jill Menze | March 27, 2018
IBM is throwing its hat into the voice assistant ring, but with what could be a key differentiator over Amazon and Google. Read More
News | Technology