Machine Learning

Founded in early 2014 as a standalone subsidiary of the Lufthansa Group, the Innovation Hub has evolved in focus as well as in its internal projects, partnerships and investments. Read More

Protecting against digital fraud is one of the darker elements that travel brands have to understand and handle on a daily basis. Read More

It is up to 50% easier to sell to existing customers than to win new customers. A 5% increase in customer retention can increase a company’s profitability by 25%, or more – sometimes up to 95%. Read More

According to the World Bank, the number of international travel departures across the globe has more than doubled in the last two decades, from about 650 million in 1996 to 1.45 billion in 2016.  Read More

For part three we take a look inside airport terminals where a variety of innovative work is being done to improve and ease the process of air travel.  Read More

The best way for travel businesses in the west to understand the nuances and issues associated with operating in Asia Pacific is to learn from those at the sharp end. Read More

The Phocuswright Conference in November this year comes at a point in the travel and hospitality industry life-cycle where challenger startups from 15-20 years ago are now the global incumbents. Read More

Journera, the data and analytics platform launched by former Orbitz boss Jeff Katz, has raised Series A funding of $9 million. Read More

The concepts of personalization, big data analysis and dynamic pricing/offers have been discussed and debated in the press for a number of years, though limited evidence exists of any wide-level... Read More

The problem with all new hotel technology, unfortunately, is that innovation gets turned into buzzwords quickly, usually in order to sell more products and services. Read More

 SeeVoov provides tagged video content to help travelers select destinations, accommodations and activities.    Read More

With so many content and review site options in the travel space, there’s a likelihood people shopping for and booking travel might not even encounter certain brands’ products. This creates an... Read More

Guillaume Laporte, co-founder and CEO of Destygo, pitches the business at Phocuswright Europe 2018, then takes questions from PhocusWire. Read More

Despite the negative depictions in science fiction and widespread public concern over privacy, security and safety, artificial intelligence presents the possibility for real positive change, human... Read More

Which ads to buy? How much to pay for each ad? How to measure the performance of each ad? Airbnb built a marketing system to answer these questions. Read More