IT Services


PwC opinion IoT for hospitality
Why IoT is the “smart” solution for the hospitality industry
By Rob Mesirow and Jennie Blumenthal – PwC  | April 18, 2019
IoT solutions can provide many benefits for the hospitality industry, including more efficient asset tracking and utilization, lowered energy costs and a better experience for guests.   Read More
Opinion | Technology
Task management automation takes hold in hospitality
Task management automation takes hold in hospitality
By PhocusWire | April 17, 2019
After many years of focusing IT spend on guest-facing technologies, hoteliers are increasingly adopting task management automation solutions designed to support staff and streamline operations. Read More
From Our Partners | Technology
Expedia-AI-ML
How Expedia is using deep learning to improve the hotel booking process
By Linda Fox | April 12, 2019
Expedia Partner Solutions is using deep learning models to improve the hotel booking process for partners and - ultimately - the end consumer. Read More
News | Technology
Berger Volara on Alexa mistakes
Lessons learned from a failed Amazon Alexa deployment
By David Berger - Volara  | April 10, 2019
The success of Amazon Alexa for hospitality depends largely on how it is deployed, argues Volara CEO David Berger. Read More
Opinion | Technology
Local payment strategy unlocks travel's potential in the Middle East
Local payment strategy unlocks travel's potential in the Middle East
By Siew Hoon Yeoh - WebInTravel  | April 4, 2019
Three forces – a young demographic, an aspirational market of travellers and strong mobile adoption – illustrate that the future for online and mobile payments is bright in the Middle East. Read More
News | Technology
Amadeus CEO on how to manage the speed of innovation in travel
Amadeus CEO on how to manage the speed of innovation in travel
By Mitra Sorrells | April 4, 2019
Amadeus' Luis Maroto spoke about the pace of innovation in travel and finding the right talent to address that challenge during an interview at the World Travel and Tourism Council's Global Summit in... Read More
News | Technology
customer data platform hype
Customer data platforms in travel: Worthy of the hype?
By Valerio Fuschini - Carlson Wagonlit Travel  | April 4, 2019
With the increasing competition for customers, TMCs are crying out for cross-functional windows into traveler data, but are customer data platforms the answer? Read More
Opinion | Technology
A simple switch keeps consumers’ credit card numbers safe - and builds loyalty
A simple switch keeps consumers’ credit card numbers safe - and builds loyalty
By Jim Pratt - WEX Corporate Payments  | April 4, 2019
Traditionally, consumer card details have been handed over to a booking agent, then to an airline or a hotel receptionist. Unfortunately, fraudulent activity could happen at any stage. Read More
From Our Partners | Technology
Middle East countries accelerate quantum computing research
Middle East countries accelerate quantum computing research
By Alicia Buller - Computer Weekly  | April 1, 2019
Universities in Saudi Arabia, Qatar and the United Arab Emirates have launched quantum computing research groups to cultivate homegrown knowledge of the tech. Read More
Notated News | Technology
ibm-security-threats
The wake-up call in security that travel brands need to listen to
By Linda Fox | April 1, 2019
Security breaches in travel are rising - IBM gives some indication as to the reasons why and how much it can cost. Read More
News | Technology
amadeus-cloud-migration
As Amadeus embarks on cloud journey, Expedia keeps it real
By Linda Fox | March 28, 2019
Amadeus has begun migrating services to the cloud beginning with its Master Pricer shopping technology. Read More
News | Technology
Tim Berners-Lee laments state of the web but offers hope for travel brands
Tim Berners-Lee laments state of the web but offers hope for travel brands
By Linda Fox | March 27, 2019
The iconic figure in the history of digital communications envisions a re-decentralized travel industry where consumer data is held on a Solid Pod. Read More
News | Online
Activity tech provider BookingKit secures multimillion-euro round
Activity tech provider BookingKit secures multimillion-euro round
By Kevin May | March 26, 2019
The investment in the Germany-based company comes just over a year after its Series B round from the same backers. Read More
News | Technology
Mobile technology, customer acquisition among top challenges for ground transit operators
Mobile technology, customer acquisition among top challenges for ground transit operators
By Jill Menze | March 26, 2019
According to a survey from CellPoint Mobile, ground transit operators in the United States are struggling to keep up with consumer demand for a seamless, mobile-first transportation experience. Read More
News | Technology
Women's Leadership: Out with soft skills, in with strategic skills
Women's Leadership: Out with soft skills, in with strategic skills
By Kirsteene Phelan - Rome2Rio  | March 26, 2019
The use of terms like "soft skills" in business is a disservice to all in online travel, particularly to women. Here's why it's time to redefine the skill set. Read More
Opinion | Online