IT Services

Sounding Off: Criticizing airlines is easy, changing them will be harder
Interview / Technology
Sounding Off: Criticizing airlines is easy, changing them will be harder
By PhocusWire | October 15, 2021
The first step by airlines must be an acceptance that there needs to be a root and branch makeover of the sector's fundamental infrastructure. Read More
Microservice tech is the future for hotels, part 1
Opinion / Technology
Microservice tech is the future for hotels, part 1
By Anthony Hunt - Shiji Group | October 15, 2021
Legacy systems built on client-server architecture lack the efficiency and scalability now available in more modern technology.      Read More
Ex-British Airways CEO slams digitally naive airline sector
News / Technology
Ex-British Airways CEO slams digitally naive airline sector
By Linda Fox | October 14, 2021
Digitally savvy customers have been trained to expect a new level of service from online retailers and airlines stand to lose out when it comes to discretionary spend, says Alex Cruz. Read More
ibm-environmental-suite
News / Technology
IBM launches climate impact tools for airlines, other companies
By Mitra Sorrells | October 12, 2021
The IBM Environmental Intelligence Suite combines weather data, carbon accounting capabilities, artificial intelligence and more. Read More
Delta launching facial-recognition program for PreCheck members
News / Technology
Delta launching facial-recognition program for PreCheck members
By Michael Baker | October 12, 2021
The program enables travelers to get through security and other checkpoints via a camera and facial-recognition technology in lieu of physical identification and boarding passes. Read More
PhocusWire Pulse: Startups In The Spotlight
News / Startups
PhocusWire Pulse: Startups In The Spotlight
By PhocusWire | October 11, 2021
For our eighth event this year, we focus on the trends and issues, challenges and opportunities for startups in travel. Read More
digital-first-hotel-staffing-ibs-software
Opinion / Technology
How digital-first can address hospitality labor shortages
By Lisa Barker - IBS Software | October 8, 2021
Technology has the potential to reduce persistent staffing pressures while simultaneously improving the guest experience. Read More
vouch-seed-round
News / Startups
Vouch expands to Europe as it raises $1.1M seed round
By Mitra Sorrells | October 6, 2021
 Singapore-based Vouch, a PhocusWire Hot 25 Startup of 2021, provides artificial intelligence and chatbot-based solutions for hotels to streamline operations and enhance the guest experience.... Read More
The increasing importance of virtual interlining for airlines and travel retailers
From Our Partners / Distribution
The increasing importance of virtual interlining for airlines and travel retailers
By Mark Chesnut | October 6, 2021
In a perfectly connected world, it would be easy to create and sell airline itineraries that include connections between multiple carriers, even if they don't have interline or codeshare agreements. Read More
Event-listing-WBE-software-as-service-webinar
Event / Technology
Evolution of Software-as-a-Service in travel: from “nice-to-have” to “need”
October 4 2021
In the necessary search for the most suitable tech model for their business, travel professionals encounter countless issues when comparing software solutions. On Demand
Sounding Off: Some are moving beyond lip service with autonomous services
Interview / Technology
Sounding Off: Some are moving beyond lip service with autonomous services
By PhocusWire | October 1, 2021
Robotaxis are one thing, but how the world of autonomous vehicles can be used to enhance experiences in other areas of the industry is perhaps where the excitement of opportunity truly comes. Read More
cover-genius-72-million-investment
News / Technology
Cover Genius secures $72M for global expansion bid
By Kevin May | September 29, 2021
The Australia-based company got backing for the Series C round from Sompo Holdings, which led the investment. G Squared and existing investors also participated. Read More
Airline ticket-fraud scheme reappears after seven years
News / Technology
Airline ticket-fraud scheme reappears after seven years
By Robert Silk - Travel Weekly | September 28, 2021
Fraud detectors at ARC found approximately 80 instances of unauthorized ticketing, accounting for approximately $1.2 million. Read More
eric-leopold-opinion-business-travel
Opinion / Technology
Why business travelers will care about personalized air travel
By Eric Leopold - Threedot | September 16, 2021
Information, care and personalization will restore trust in business travel, and new types of marketplaces will enable this to happen.   Read More
DeepRoute gets $300M investment to expand robotaxi strategy
News / Technology
DeepRoute gets $300M investment to expand robotaxi strategy
By Kevin May | September 15, 2021
The U.S.-based company, which was founded just over two years ago, secured the Series B round from lead investor Alibaba Group. Read More