Wingie Enuygun—the Middle
East and North Africa’s fastest-growing online travel marketplace—now writes
40% of its production code with generative artificial intelligence (AI) and
serves 18 million app users in more than 165 countries. It has launched a
real-time speech-to-speech engine that already resolves 10% of inbound calls in
five languages, automates 30% of after-sales queries and saves 3,231
agent-hours every month.
The company has also opened this AI power to the world
through its Model Context Protocol (MCP) server, allowing any large language
model (LLM) to search, book or modify trips inside Wingie Enuygun’s ecosystem
in real time.
The market gap: Language, latency and rising costs
Global travel has rebounded to 103% of
pre-pandemic volume, yet customer-service costs keep
climbing. Across the ten largest online travel agencies, the average hold time now exceeds two
minutes. A shortage of agents fluent in Arabic, German
or Italian makes matters worse. Wingie Enuygun’s call logs revealed the same
pattern: Abandonments spiked whenever waits passed 45 seconds, and satisfaction
scores sagged in markets without native-language support.
Breakthrough #1—Wingie Talkie:
Real-time multilingual support
Global travel brands have long struggled to deliver
instant, multilingual help at scale. Wingie Talkie—Wingie Enuygun’s AI
speech-to-speech engine—removes that bottleneck by letting Turkish-speaking
agents converse with travelers in their own languages, without separate
language desks. It already handles 10% of all inbound calls, resolving
thousands of queries each month in five live languages, and it is on track to
reach 19 languages within the year. Built on a real-time engine designed to
scale, it converts a long-standing industry pain into an advantage.
“Finding multilingual agents, juggling time zones,
and absorbing higher costs dragged down efficiency for every global online
travel agency. Wingie Talkie now connects a caller in Berlin to an agent within
seconds, translates in real time and rebooks an itinerary on the spot—keeping
assistance flowing from a single hub,” said Nihan Çolak Erol, co-founder and
COO.
Breakthrough #2—Voice agent: 24/7 after-sales automation
A complementary AI voice agent handles routine
post-booking tasks—refund checks, ticket changes, e-ticket resends—around the
clock. It resolves 30% of after-sales calls, freeing 3,231 agent hours each
month and boosting overall call-handling efficiency by 60%. Callers speak
naturally, and the agent completes transactions without human hand-off,
verifying users through SMS-based authentication during the call.
Breakthrough #3—MCP: Opening travel infrastructure
to AI
Wingie Enuygun has become the first travel
marketplace globally to launch its own MCP server, seamlessly integrating its
entire travel suite—including flights, hotels, car rentals and bus
services—into a single platform accessible by AI models. Accessible viamcp.enuygun.com,
this pioneering system allows AI models to directly interact with Wingie
Enuygun’s live travel infrastructure.
It is currently available through Claude, which
supports external tool usage, and is designed to be compatible with ChatGPT,
Gemini and any other LLMs as they adopt the MCP.
“With mcp.enuygun.com, we open our travel
infrastructure to the AI world. Now any model—from the biggest LLMs to
independent agents—can act within our ecosystem. It’s a bridge between smart
models and real-world travel operations,” said CTO Hakan Kanar.
MCP allows users to perform travel operations simply
by giving natural-language commands, such as “find a flight to Berlin” or “show
me my recent bookings.” AI assistants process these requests in real time,
completing the tasks seamlessly.
This technology marks a major leap in AI-native
travel automation—enabling AI to not just search but also understand, decide
and take action across the entire travel experience. It sets a new standard for
how users interact with travel services.
An AI-first engineering stack
Generative AI now authors and
optimizes 40% of production code, shrinking release cycles from twice-weekly
drops to twelve micro-releases a week. The payoff is a customer journey that
averages just 40 seconds from search to booking—versus an industry median of
two minutes—and leaves engineers free to focus on higher-value innovation.
Competitive edge and what comes
next
Wingie Enuygun does more than layer AI on top of
legacy processes—it rebuilds core workflows so that AI assistants and human
agents share a single console, inventory APIs and analytics dashboards. This
unified architecture creates one source of truth, eliminates hand-off friction
and accelerates every customer interaction.
Next on the runway
- Wingie Talkie expands
real-time translation from five to 19 languages.
- Wegbot launches soon, delivering end-to-end trip
planning through multilingual chat.
- Continuous MCP upgrades will
let partners plug in their own AI agents, turning Wingie Enuygun’s
infrastructure into an open platform that blurs the line between inspiration,
booking and service.
The takeaway
By pairing real-time translation, voice automation
and an AI-accessible MCP server with a unified human-plus-AI workspace, Wingie
Enuygun sets a new benchmark for online travel marketplaces—slashing costs,
boosting net promoter scores (NPS) and delighting travelers worldwide.