Trip.com
Group and Capital A – the parent company of AirAsia – have signed a broad
strategic partnership that will create collaboration across multiple lines of
business, including flights, accommodations, attractions and tickets, car-hailing
and payments.
The
deal is an extension of a partnership the two companies first began in 2020.
“We
are thrilled about the participation of Capital A's three entities – AirAsia,
AirAsia MOVE and BigPay – in this partnership,” said Tony Fernandes, CEO of
Capital A.
“Our collaboration extends beyond promoting AirAsia flights and ancillary on
Trip.com Group's platforms. AirAsia's inventory and growth plans are focused on China and
then getting Trip.com Group's customer base into ASEAN, while AirAsia MOVE will
collaborate on Trip.com Group hotel inventory and offer MOVE activities,
tickets and ride collaborations for Trip.com Group users. Together, we will
leverage each other's extensive network and resources to offer enhanced travel
experiences to our customers, delivering mutual growth and success for our two organizations.”
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The
two companies said there will also be collaboration between the two companies’
customer service teams, and Trip.com Group payment subsidiary TripLink will
provide payment solutions for AirAsia Aviation Group.
“We
have a strong and long-standing relationship with Capital A, and the signing of
this strategic partnership marks another important milestone in our ongoing
journey to grow and strengthen the tourism industry,” said Jane Sun, CEO of
Trip.com Group.
“It
is also an affirmation of the positive outcomes we have seen since we signed
our initial agreement in 2020. At Trip.com Group, we continually improve our
processes and customer experiences, and we are excited to leverage this
competency as we work with Capital A to empower our users and enhance their
travel experience.”