Trip.com

News / Online

Booking.com dominates review market share but is losing ground to Google

By Linda Fox | September 20, 2023

The Shiji Reviewpro Guest Experience Benchmark for Q2 2023 found overall consumer satisfaction with hotels is up but still trails 2019 levels. Read More

News / Technology

Trip.com unveils AI travel assistant focused on personalization

By Web in Travel | July 25, 2023

By interpreting user input and responding with rich text, images and related pages, TripGenie represents a significant step towards a “super AI assistant” for users. Read More

News / Online

How Chinese OTAs turned around 3 years of COVID isolation

By Gary Bowerman - Phocuswright | July 24, 2023

Phocuswright analyst Gary Bowerman explores the strategies Chinese OTAs have taken to remain competitive over the last few years. Read More

News / Online

Microsoft, Trip.com and Kayak on their work with ChatGPT

By Derek Catron | June 15, 2023

Generative AI dominated conversations at Phocuswright Europe even before the discussion turned to its best-known tool. Read More

News / Online

Trip.com Group sees pent-up demand drive bookings above 2019 levels

By Mitra Sorrells | June 8, 2023

In a call with analysts to discuss Q1 results, company executives also spoke of continued integration of AI with "proper guardrails in place." Read More

News / Online

Google partners with EU aviation agency on emission data standard

By Mitra Sorrells | June 7, 2023

Lufthansa Group is the pilot partner in this initiative and will provide an extensive set of flight data from specific flights that can be used to improve estimates for future flights on the same... Read More

News / Online

Trip.com unveils Trekki NFT to unite travel and Web3

By Linda Fox | June 5, 2023

Later this year the Singapore-based brand plans to sell 10,000 dolphin-themed NFTs, with its benefits tied to how much the token holder travels. Read More

News / Technology

Microsoft: New AI plugins coming from Tripadvisor, Trip.com, Skyscanner and more

By Mitra Sorrells | May 30, 2023

Five travel brands are among the companies developing AI plugins accessible in both ChatGPT and all of Microsoft's products including Bing search. Read More

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News / Technology

ChatGPT: A chatty dozen of travel tools and services

By Derek Catron | April 18, 2023

Travel companies are using ChatGPT for everything from personalized itinerary recommendations to social media marketing and 24/7 customer support. Read More

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News / Startups

Japan’s SmartRyde raises $3.4M as it expands airport transfer marketplace

By Mitra Sorrells | April 9, 2023

Along with the funding, SmartRyde has created an API so online travel agencies and airlines can connect directly to its global network to easily offer pre-booked airport transfers in their booking... Read More

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News / Online

Trip.com Group sees outbound travel demand surge

By Mitra Sorrells | March 7, 2023

The company says demand for outbound travel is continuing to accelerate in the first months of this year, with bookings up more than 300% compared with the same period last year. Read More

News / Technology

Trip.com launches in-app chatbot built on OpenAI

By Mitra Sorrells | February 21, 2023

Known as TripGen, the tool offers a conversational interface similar to ChatGPT and other natural language processing chat tools. Read More

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News / Online

Trip.com Group continues to make gains in Q3

By Linda Fox | December 15, 2022

Trip.com Group's accommodation revenue increased by almost a third to $408 million while transportation ticketing revenue was up 44% to $369 million year-on-year. Read More

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News / Technology

Pace of innovation set to pick up in travel, but fraud worries grow

By Alfred Siew - WiT | October 19, 2022

Panelists at WiT Singapore discuss innovation around trip planning while also sharing concerns about fraud in the digital realm. Read More

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News / Online

Trip.com Group sees signs of optimism despite revenue drop in Q2

By Mitra Sorrells | September 22, 2022

Trip.com Group's total revenue in the second quarter of this year came in at $598 million, down 32% from the same period in 2021 and down 2% compared to the prior quarter. Read More

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