Chatlyn, an artificial intelligence (AI)-powered guest communication hub for hotels, has secured €8 million in Series A funding.
The investment in the Austria-based business was led by Smedvig Ventures, with participation from transport specialist Blaguss and a number of business angels. The company also received an innovation grant from the Austrian Research Promotion Agency (FFG).
Chatlyn said the investment will help it in its drive to become the “the AI brain for hotels”—supporting front desk, reservations, marketing and guest services as well as optimizing guest communications to improve the experience and increase revenue.
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The startup plans to use the funds for geographic expansion, recruitment and to drive product innovation, including agentic AI for phone support and a booking assistant.
Chatlyn, which launched in late 2022, said hotels are currently juggling eight to 12 different platforms for guest messaging, which is frustrating for guests and inefficient for staff.
“Every day, hotels are missing revenue because a guest inquiry comes in at a.m. and gets lost in the shuffle, or a staff member can't quickly find the right response in the right language,” said Nicolas Vorsteher, co-founder and CEO of Chatlyn. “In today's world, you lose potential guests when you don't respond immediately. We want to bring back meaningful conversations to the hospitality industry and free up staff's valuable time for in‑person guest interactions.”
The startup currently serves more than 1,000 properties across 30 countries and is integrated with property management systems such as Apaleo, Mews, Oracle Opera and Planet’s Protel technology.
“The hospitality sector is experiencing its biggest technological transformation since online booking, and Chatlyn has positioned itself at the epicenter of this AI revolution,” said Freddie Kalfayan, principal at Smedvig Ventures. “Their rapid adoption by premium hotel brands, industry‑first AI capabilities and exceptional founding team convinced us they're building the platform that will define the future of guest communication.”