Customer Relationship Management

By opening the lines of communication with guests and improving service, hotels have a huge opportunity to separate themselves from the competition and drive real business results. Read More

Travel and tourism has been leading content sharing well before the conception of today’s popular platforms; a consistent trend for years. Read More

The modern traveler expects nothing less than a frictionless experience and the travel companies that deliver this have the best chance of thriving in the future. Read More

The travel deals business reported a 2.2% increase in revenue to $25.5 million for the third quarter of 2019 but missed analyst revenue expectations due to its lagging Asia Pacific operations. Read More

Where do you want to go next? Does your email inbox reflect that? If you’re like most travel consumers, the answer is a resounding, “no.” Read More

The arrival is being heralded as a significant appointment for the travel technology provider as it seeks to grow its presence in the U.S. and continue on its recent acquisition run. Read More

The narrative around reviews has completely changed. It's no longer about volume but relevancy - something that is much harder to do. Read More

Entertaining, unconventional and smart - founder and CEO of AirHelp, Henrik Zillmer, joins David Litwak and Kevin May for the latest episode of the How I Got Here podcast. Read More

Rather than dramatically ringing the death knell for LiDAR, Musk's comments earlier this year merely underscore the fact that LiDAR has an awareness issue, no pun intended. Read More

At the World Aviation Festival 2019, PhocusWire spoke wiht 15below on the challenges of airline communications, especially during disruption. Read More

During the World Aviation Festival 2019, PhocusWire interviewed Alex Knigge, Emirates SVP of marketing and brand, whose role is to focus on the customer experience. Read More

The report investigates the six dominant traveler personas that make up global travel bookings – solo travelers, families, business travelers, couples, weekenders, and groups. Read More

We explore the power of personal recommendations in the travel sector, as well as the best way to convert travelers to brand advocates and how to best use tools like NPS to drive new customer... Read More

Tyler Dikman of LoungeBuddy, which was recently acquired by American Express, joins David Litwak and Kevin May for the latest episode of How I Got Here.  Read More

TripAdvisor says attractions currently on sale on the site and subsidiary Viator that are found to breach the new rules will be removed over the next few months. Read More