Customer Relationship Management


WEBINAR REPLAY! How Southwest is using COVID-19-related customer insights to accelerate pandemic recovery
WEBINAR REPLAY! How Southwest is using COVID-19-related customer insights to accelerate pandemic recovery
By PhocusWire | December 1, 2020
Join us to learn how customer analytics can fuel growth for travel companies when leveraged to create more personalized and contextually relevant customer experiences. Read More
News | Technology
What is data science and what does it enable hoteliers to do?
What is data science and what does it enable hoteliers to do?
By David Moneo - SHR | November 30, 2020
Perhaps the most important piece to data science is that machines can find and ask questions of the data that you may not have even thought to ask. Read More
Opinion | Technology
Trust, confidence and responsiveness - a checklist for travel brands
Trust, confidence and responsiveness - a checklist for travel brands
By Salesforce | November 30, 2020
Airlines, cruise companies and hotels scrambled to transform their business strategies and address customer concerns ‐ all while keeping their employees and guests safe from the virus. Read More
From Our Partners | Online
VIDEO: Wayaj - Summit pitch at Phocuswright Conference 2020
VIDEO: Wayaj - Summit pitch at Phocuswright Conference 2020
By PhocusWire | November 27, 2020
Reducing carbon emissions on every hotel booking/trip made globally to combat climate change. Read More
Interview | Online
InPhocus, episode 28 - Travel insurance in a pandemic world
InPhocus, episode 28 - Travel insurance in a pandemic world
By PhocusWire | November 27, 2020
Travel insurance is one of those things that quietly rumbles along in the background of the trip - there to protect people when things go wrong. Read More
News | Technology
VIDEO: Smooss - Summit pitch at Phocuswright Conference 2020
VIDEO: Smooss - Summit pitch at Phocuswright Conference 2020
By PhocusWire | November 26, 2020
Smooss helps travel companies increase revenue and improve customer experience with its solutions designed on top of reservation systems. Read More
Interview | Startups
travel-experience-economy-oaky
Thriving in an experience economy
By Erik Tengen - Oaky | November 26, 2020
We look at how emotion affects memory, what types of experiences are most effective in inciting emotion, and the role of hotels in the system of experiences we know as tourism – a vital part of the... Read More
From Our Partners | Technology
VIDEO: Air Doctor - Summit pitch at Phocuswright Conference 2020
VIDEO: Air Doctor - Summit pitch at Phocuswright Conference 2020
By PhocusWire | November 23, 2020
Air Doctor is a digital platform that provides a global medical network of physicians and makes it accessible to any traveler, anywhere. Read More
Interview | Startups
Oracle buys hotel product upsell specialist Nor1
Oracle buys hotel product upsell specialist Nor1
By Kevin May | November 19, 2020
The company gives hotels the ability to analyze guest behavior patterns and upsell offers in a property at various points in their purchase journey and once they have booked in Read More
News | Technology
traveltech-show
TravelTech Show goes global and replaces Travel Technology Europe
By Linda Fox | November 13, 2020
The hybrid TravelTech Show, taking place June 22-23 next year, is an in-person event in the U.K. alongside virtual events in Asia and the U.S. Read More
News | Technology
How I Got Here, episode 50 - Paul Melhus of ToursByLocals
How I Got Here, episode 50 - Paul Melhus of ToursByLocals
By PhocusWire | November 12, 2020
A classic startup launch but an unconventional route through bootstrapping for the next ten years. Mozio's David Litwak and Kevin May of PhocusWire get the story of ToursByLocals from its co-founder and... Read More
Interview | Online
airline-loyalty-2021
Five ways airline loyalty might look different in 2021
By Mark Ross-Smith | November 4, 2020
Given the industry-destroying events of 2020, what will airline loyalty programs look like 12 months from now? Read More
Opinion | Distribution
Phocuswright Conference 2020 Preview: Travelers should finally get the attention they deserve
Phocuswright Conference 2020 Preview: Travelers should finally get the attention they deserve
By Kevin May | November 3, 2020
Brands, industry associations and government have a unique opportunity to do the right thing and put customers in the middle of their strategic prism. Read More
News | Online
Journera secures Amadeus as new investor
Journera secures Amadeus as new investor
By Kevin May | October 29, 2020
The undisclosed backing comes four months after the U.S.-based company raised $11.6 million in a Series B round. Read More
News | Technology
How the coronavirus gave QR codes a major role in travel
How the coronavirus gave QR codes a major role in travel
By Sooho Choi - Publicis Sapient | October 28, 2020
QR codes hold even more potential as they have become an essential and welcomed tool for travel and hospitality brands, in particular, helping the industry get back on its feet in the face of adversity. Read More
Opinion | Technology
PhocuswrightThe Phocuswright ConferencePhocuswright EuropeBattlegroundTTEWeb In TravelInntopiaRetail TravelHotel Investment