Customer Relationship Management

How an AI-powered ecosystem is preparing hospitality for what comes next
From Our Partners / Advertorial
How an AI-powered ecosystem is preparing hospitality for what comes next
By Peter Waters, Amadeus | June 22, 2026
Amadeus explores how AI-driven hospitality ecosystems can connect data, systems and teams to personalize service and improve hotel performance. Read More
Besty AI closes $3.75M seed round
News / Finance
Besty AI closes $3.75M seed round
By Cathy Walsh | June 16, 2026
Besty AI is betting that automation can transform short-term rental operations, with plans to expand its platform and grow its enterprise customer base. Read More
PhocusWire's travel tech news briefs: Travelport, Daytrip, Lighthouse and more...
News / Technology
PhocusWire's travel tech news briefs: Travelport, Daytrip, Lighthouse and more...
By PhocusWire | June 12, 2026
Keep up with all the latest people, partner and product news from around the global travel industry. Read More
Cloudbeds, Journey partner to help independent hotels compete with brand loyalty programs
News / Distribution
Cloudbeds, Journey partner to help independent hotels compete with brand loyalty programs
By Cathy Walsh | June 11, 2026
Journey’s AI-driven loyalty engine will be integrated into the Cloudbeds platform, giving independent properties a new way to incentivize direct bookings. Read More
Tern launches agentic AI to boost travel advisor efficiency
News / Technology
Tern launches agentic AI to boost travel advisor efficiency
By Cathy Walsh | June 10, 2026
The technology can generate cruise proposals and draft communications for advisor approval. Read More
Where hotel AI ambitions meet structural reality
News / Technology
Where hotel AI ambitions meet structural reality
By Morgan Hines | June 9, 2026
Executives from Choice, Minor and Ascott discuss AI implementation strategies and share how they are navigating existing tech stacks. Read More
PhocusWire's travel tech news briefs: Airbnb, Yotel, IHG and more...
News / Technology
PhocusWire's travel tech news briefs: Airbnb, Yotel, IHG and more...
By PhocusWire | June 5, 2026
Keep up with all the latest people, partner and product news from around the global travel industry. Read More
PhocusWire's travel tech news briefs: TUI Group, Mews, CarTrawler, Sabre and more...
News / Technology
PhocusWire's travel tech news briefs: TUI Group, Mews, CarTrawler, Sabre and more...
By PhocusWire | May 29, 2026
Keep up with all the latest people, partner and product news from around the global travel industry. Read More
Why hoteliers should not vibe code their own software
Opinion / Technology
Why hoteliers should not vibe code their own software
By Jordan Hollander - HotelTechReport | May 27, 2026
HotelTechReport.com co-founder Jordan Hollander argues that while AI coding tools can support hotel operations, building proprietary core systems is a distraction from revenue-driving... Read More
MSC Cruises adds AI concierge to mobile app
News / Technology
MSC Cruises adds AI concierge to mobile app
By Cathy Walsh | May 7, 2026
The tool, available in more than 90 languages, can answer guest questions and handle tasks such as restaurant reservations, spa bookings and shore excursions. Read More
Smartness raises €47M Series B for lodging AI growth
News / Finance
Smartness raises €47M Series B for lodging AI growth
By Cathy Walsh | May 5, 2026
The Italy-based lodging technology provider aims to expand across Europe through organic growth and acquisitions. Read More
Travel loyalty has a customer measurement problem—payments data is the fix
News / Online
Travel loyalty has a customer measurement problem—payments data is the fix
By Prashant Shah - Galileo Financial Technologies | April 27, 2026
Prashant Shah, VP of product management at Galileo Financial Technologies, argues travel loyalty programs must use payments data beyond credit cards to identify and retain high-value customers. Read More
Startup Stage: First Wave AI automates hotel guest communications and revenue intelligence
Interview / Startups
Startup Stage: First Wave AI automates hotel guest communications and revenue intelligence
By Cathy Walsh | April 20, 2026
The startup offers an AI platform that manages guest interactions across channels while providing staff support and operational insights. Read More
The biggest AI skills gap hotel teams can't afford to ignore
News / Technology
The biggest AI skills gap hotel teams can't afford to ignore
By Florian Montag - Apaleo | April 17, 2026
Florian Montag, SVP of revenue at Apaleo, argues that hotels must close the AI skills gap to adopt agentic AI successfully. Read More
AI reshapes luxury travel—but human expertise remains essential
News / Technology
AI reshapes luxury travel—but human expertise remains essential
By Marisa Garcia | April 14, 2026
AI is reshaping luxury travel through behind-the-scenes efficiency and personalization, but human expertise and high-touch service remain central. Read More
The Phocuswright Conference 2026