Customer Relationship Management

Join us to learn how customer analytics can fuel growth for travel companies when leveraged to create more personalized and contextually relevant customer experiences. Read More

Perhaps the most important piece to data science is that machines can find and ask questions of the data that you may not have even thought to ask. Read More

Airlines, cruise companies and hotels scrambled to transform their business strategies and address customer concerns ‐ all while keeping their employees and guests safe from the virus. Read More

Reducing carbon emissions on every hotel booking/trip made globally to combat climate change. Read More

Travel insurance is one of those things that quietly rumbles along in the background of the trip - there to protect people when things go wrong. Read More

Smooss helps travel companies increase revenue and improve customer experience with its solutions designed on top of reservation systems. Read More

We look at how emotion affects memory, what types of experiences are most effective in inciting emotion, and the role of hotels in the system of experiences we know as tourism – a vital part of the... Read More

Air Doctor is a digital platform that provides a global medical network of physicians and makes it accessible to any traveler, anywhere. Read More

The company gives hotels the ability to analyze guest behavior patterns and upsell offers in a property at various points in their purchase journey and once they have booked in Read More

The hybrid TravelTech Show, taking place June 22-23 next year, is an in-person event in the U.K. alongside virtual events in Asia and the U.S. Read More

A classic startup launch but an unconventional route through bootstrapping for the next ten years. Mozio's David Litwak and Kevin May of PhocusWire get the story of ToursByLocals from its co-founder and... Read More

Given the industry-destroying events of 2020, what will airline loyalty programs look like 12 months from now? Read More

Brands, industry associations and government have a unique opportunity to do the right thing and put customers in the middle of their strategic prism. Read More

The undisclosed backing comes four months after the U.S.-based company raised $11.6 million in a Series B round. Read More

QR codes hold even more potential as they have become an essential and welcomed tool for travel and hospitality brands, in particular, helping the industry get back on its feet in the face of adversity. Read More