Customer Relationship Management


What’s good for millennial travelers is good for all generations
What’s good for millennial travelers is good for all generations
By Matt Walker - LikeWhere  | September 18, 2019
The soft boundary lines have come in this not-so-exact science of generation naming and these parameters no longer circumscribe the soundest foundation on which to base travel's marketing efforts.  Read More
Opinion | Online
VIDEO: Facebook Messenger Business on airlines getting chatty
VIDEO: Facebook Messenger Business on airlines getting chatty
By PhocusWire | September 17, 2019
With millions of businesses and consumers using the service, it's no wonder the aviation sector is using messaging tools to manage important parts of its communications with passengers. Read More
From Our Partners | Online
Air-France-KLM-digital-social-media
VIDEO: Air France KLM on sales across social, China and being where customers are
By Linda Fox | September 16, 2019
PhocusWire spoke to Air France-KLM vice president of digital strategy Guido van Til about the social media strategy across the airlines and staying on top of digital developments. Read More
News | Distribution
VIDEO: Infare on the importance of data and intelligence for airlines
VIDEO: Infare on the importance of data and intelligence for airlines
By PhocusWire | September 16, 2019
Airlines sit on piles of data, perhaps more than any other element within the travel, tourism and hospitality industry. Read More
From Our Partners | Technology
Beekeeper grabs $45M to add buzz to hotel staff communications
Beekeeper grabs $45M to add buzz to hotel staff communications
By Kevin May | September 16, 2019
The Switzerland-based company works with a string of hotels around the world, as well as providing tools for companies in the manufacturing and retail industries. Read More
News | Technology
Trip Planning 3.0 – this time it’s more than personal
Trip Planning 3.0 – this time it’s more than personal
By Manuel Hilty - Nezasa  | September 13, 2019
Some survivors are learning from the past, making the most of today’s tech landscape to create fit-for-purpose planning and booking tools for today’s travelers. Read More
Opinion | Online
WEBINAR REPLAY! Battle of the brand: How guest reviews steal the show
WEBINAR REPLAY! Battle of the brand: How guest reviews steal the show
By PhocusWire | September 12, 2019
The webinar will showcase the results of multiple research efforts and emphasize the fact that investments in online reputation result in the highest return on investment. Read More
News | Online
VIDEO: How Booking.com will weave every element of a trip together
VIDEO: How Booking.com will weave every element of a trip together
By Kevin May | September 12, 2019
Details of exactly how the giant will achieve its ambition to connect hotel guests with activities and transportation, plus a myriad of other travel-related services, are becoming clearer now. Read More
News | Online
How I Got Here, episode 4 - Ethan Bernstein of Freebird
How I Got Here, episode 4 - Ethan Bernstein of Freebird
By Kevin May | September 12, 2019
The co-founder and CEO of Freebird, Ethan Bernstein, joins Kevin May and David Litwak for the latest episode. Read More
Interview | Technology
VIDEO: The Points Guy on airline loyalty shifts and aviation pain points
VIDEO: The Points Guy on airline loyalty shifts and aviation pain points
By Kevin May | September 10, 2019
Brian Kelly is an influential figure in the world of airline loyalty, launching The Points Guy as a consumer guide in 2010 and now overseeing a sizeable media business. Read More
News | Online
VIDEO: SITA on aviation's massive task to connect the digital dots
VIDEO: SITA on aviation's massive task to connect the digital dots
By Kevin May | September 9, 2019
PhocusWire spoke to SITA CEO Barbara Dalibard about the "digitalization" of passengers and both the opportunities and challenges facing the entire sector. Read More
News | Technology
startup stage padlifter main
STARTUP STAGE: Padlifter wants to connect vacation rental service providers
By Mitra Sorrells | September 6, 2019
Padlifter is a marketplace to connect vacation rental hosts with providers of services such as property management, security, marketing, maintenance, laundry, accounting and more.    Read More
Interview | Startups
tripadvisor free wi fi restaurants
TripAdvisor will offer Wi-Fi services to restaurants to help their marketing efforts
By Mitra Sorrells | August 20, 2019
TripAdvisor Wi-Fi Plus is a new option to enable restaurants to offer free Wi-Fi to their guests in return for sharing their email or social media credential. Read More
News | Technology
Startup Stage Saba Hospitality main
STARTUP STAGE: Saba Hospitality builds tools to maximize guest and hotel staff engagement
By Mitra Sorrells | August 12, 2019
 Saba Hospitality is building solutions for the hospitality industry using artificial intelligence and scalable chatbot technology.    Read More
Interview | Startups
TripAdvisor focuses on good news in Experiences as overall revenue continues to fall
TripAdvisor focuses on good news in Experiences as overall revenue continues to fall
By Kevin May | August 8, 2019
Revenue increased from $376 million to $422 million over the course of the first and second quarters of 2019 but year-over-year the business is down 3% in the comparable three-month periods. Read More
News | Online