Customer Relationship Management

The figure is a sizeable jump from 2016, when just one in three of Airbnb's properties could be secured straight away. Read More

While it’s certainly not guaranteed that the hospitality industry will maintain its decade-long period of growth, technology continues to be a vital part of the story. Read More

The State of the Connected Customer report shows how much expectations of brands have changed. Read More

Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More

Cybersecurity, emerging technology and Google were some of the topics discussed by a trio of hospitality chiefs at the HITEC conference in Minneapolis. Read More

Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and family. Now it’s transforming communications between travel businesses and... Read More

This is "just the beginning" - further use cases which could include reservations to come further down the road. Read More

You’ve heard it once, and you’ll hear again how things like blockchain and Amazon’s Alexa are disrupting the travel industry. But when does the talk turn from promise and buzz to practical... Read More

The hospitality group asserts that it has moved on from being owner of properties to owning the relationships, dwelling on aspirational and experiential aspects of travelers.  Read More

The hospitality tech supplier is making plans to grow on the heels of an equity investment from Accel-KKR and under the leadership of new president Tim Sullivan. Read More

A mid-range, double-digit millions figure is believed to have been paid for 24/7 social media monitoring, reputation management, analytics and content marketing business. Read More

Helping hotel guests improve sleep quality and bring loyalty program gamification to a new level. No more jet lag, only fun. Read More

HolidayPirates is another of the outliers in the world of online travel in Europe that probably doesn't get the attention that it deserves. Read More

Changing the way people travel with a luggage solution for every destination.  Read More

Paris-based chatbot startup also took on a brand name after starting out as Destygo. Read More