Customer Relationship Management

There's a tremendous opportunity right now for loyalty programs to step up and show why being a member makes a difference. Read More

The refund process for travel brands, at a moment when the operational parts of a business are in overdrive, is going to expose the culture of many brands, in the coming days. Read More

A lobbying organization, which includes the likes of Amadeus, Travelport, Booking.com, Expedia Group, Skyscanner, Tripadvisor and eDreams ODIGEO as members, says the COVID-19 outbreak is hitting the... Read More

15below CEO Nicholas Key discusses the role technology is playing in real-time communications with passengers, lessons learned from previous experiences and the need to meet customer expectations... Read More

The travel giant's boss talks about the measures taken to get the company through the storm – pay cuts, cancellations guarantees, remote work and providing the right information to customers – and what... Read More

This is not the first time in this century that the travel and tourism industry is at the center of a crisis and has to deal with losses and have to adapt and survive. Read More

When it comes to hotels, you can bet that hotel owners and managers are reeling, trying to come up with a plan to address coronavirus, but more importantly, to have strategies to recoup their losses... Read More

Although hotels can’t press the “restart” button on 2020, they can launch into “repair” mode now, despite being forced to a standstill by the big pause button that is COVID-19. Read More

Amid the COVID-19 coronavirus outbreak, here are actionable steps for hotels to take now to proactively begin the road to recovery: Read More

Phil Seward, senior vice president of loyalty strategy, Americas, at Collinson, explains the evolution of the co-branded credit card, if subscription models in travel are viable and how brands can put... Read More

Communications platforms such as WhatsApp are mostly used for customer service in travel but EaseMyTrip is enabling flight booking. Read More

Helping travelers pay like locals: Aggregating and pre-ordering all local payment methods to use during vacations - mobile, cash and cards. Read More

This leader in conversational AI for the travel industry builds AI-powered chatbots for major travel companies. Read More

Bebot: The AI-powered multilingual concierge chatbot for hotels, airports, stations and cities. Read More

A consumer brand that has driven $100 million+ in hotel sales over messaging (SMS, Messenger, WhatsApp). Read More