Customer Relationship Management

Amadeus Hospitality’s Michael Yeomans explains how the company is investing in technology to support hoteliers of all types for the long term.   Read More

Founded in 2002, Avvio launched an artificial intelligence-powered booking engine in 2017, Allora, that provides personalized offers to guests from booking through check-in. Read More

By using guests’ device location, behavioral and transactional data, Swayed builds real-time intelligence on how people are spending time and money during their stay and then sends contextual and... Read More

Panache Cruises adopted a CRM system from TProfile that helped it launch on time with a slick and appealing customer service provision. Read More

Leaders from Vacasa, Evolve and Hostfully discuss the opportunities and challenges facing the short-term rental sector at The Phocuswright Conference 2022. Read More

A seamless and personalized digital experience can help hotels build brand value. Read More

This free webinar will provides hoteliers with an understanding of what Cendyn calls the "revenue optimization trifecta" and how it can increase efficiencies and optimize demand.  On Demand

Influenced by learnings from high-end online retailers, Journey Hospitality's OneJourney has helped The Elms embrace e-commerce principles and more than double its revenue Read More

With the disappearance of third-party cookies, hotel website chatbots will be critical to the collecting of first- and zero-party data. Read More

While chatbot technology in travel has evolved, it can't replace everything a live agent can accomplish. Read More

In the PhocusWire Studio at Phocuswright Europe 2022, White discusses her work with the global company’s managed and franchised properties across EMEA. Read More

Spain-based Newshore helps airlines improve the customer experience and boost online direct sales through its e-commerce, customer management and content management technology. Read More

Monitoring some key data points can help travel and finance managers streamline their programs and optimize overall company spend. Read More

Chatbot International's Guillaume Laporte explains how travel companies can successfully integrate a chatbot. Read More

The acquisition will enable hoteliers to automate and enhance reporting, while tapping into business intelligence. Read More