Customer Relationship Management

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From Our Partners / Online
Group travel is different - here's why
By Amadeus Hospitality | May 10, 2022
In order to help hoteliers plan for this new era, Amadeus combined insight from industry experts with business intelligence data to identify the key forces shaping group business. Read More
 alt='Arrivalist signs $2M debt financing investment round'  Title='Arrivalist signs $2M debt financing investment round'
News / Technology
Arrivalist signs $2M debt financing investment round
By Kevin May | May 5, 2022
The non-dilutive debt financing program is the fifth round of support that the U.S.-based company has received to-date from Lighter Capital. Read More
 alt='Sensible Weather warms up with $12M round, plots expansion of travel guarantee tools'  Title='Sensible Weather warms up with $12M round, plots expansion of travel guarantee tools'
News / Technology
Sensible Weather warms up with $12M round, plots expansion of travel guarantee tools
By Kevin May | May 4, 2022
The Series A is being led by Infinity Ventures, with participation from Certares Ventures and previous backers Wonder Ventures and Group1001. Read More
 alt='VacayMyWay claims a first with rewards program for rentals'  Title='VacayMyWay claims a first with rewards program for rentals'
News / Online
VacayMyWay claims a first with rewards program for rentals
By Kevin May | April 26, 2022
Travelers will earn one point for every $1 they spend on a booking with the U.S.-based startup. Points can be redeemed on future reservations made on the site over the course of the next 12 months. Read More
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Opinion / Technology
How hoteliers can use email to capture the return of travel
By Jeff Haws - MessageGears | April 20, 2022
Even if we’re approaching pre-pandemic travel levels, you’re not communicating with time travelers from 2019. Travel has changed and so should a hotel's messaging. Read More
 alt='Activities operator Merlin deploys smart tech for guest experience'  Title='Activities operator Merlin deploys smart tech for guest experience'
News / Technology
Activities operator Merlin deploys smart tech for guest experience
By Jaime Biesiada - Travel Weekly | April 18, 2022
Merlin Entertainments, operator of Legoland theme parks, Sea Life aquariums and other attractions, earlier this month partnered with Oracle to deploy its point-of-sale and hospitality technology. Read More
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News / Online
Tech is powering the new look of hotel loyalty programs
By Jill Menze | April 15, 2022
Hotels including IHG, Accor and CitizenM are updating their loyalty programs to provide members with personalization, experiences and guarantees. Read More
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News / Technology
Travel chatbot provider Mindsay acquired by automation specialist Laiye
By Mitra Sorrells | April 14, 2022
Mindsay's AI-powered chat solutions are used by hotels, airlines, airports, OTAs and rail companies to automate customer service.      Read More
 alt='Leisure retail travel agencies outperforming digital counterparts'  Title='Leisure retail travel agencies outperforming digital counterparts'
News / Distribution
Leisure retail travel agencies outperforming digital counterparts
By Robert Silk - Travel Weekly | April 12, 2022
Since the early days of the pandemic, the leisure travel agency community has made the case that it might drive more share its way due to travel's newly complex regulatory landscape. Read More
 alt='The solution to missed revenue opportunities in hospitality'  Title='The solution to missed revenue opportunities in hospitality'
Opinion / Technology
The solution to missed revenue opportunities in hospitality
By Max Starkov - hospitality consultant and strategist | April 8, 2022
Hotels should create an integrated revenue generation commercial team to optimize guest engagement and boost revenues and profitability. Read More
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News / Distribution
Group travel is rising, but pandemic trends remain
By Linda Fox | April 6, 2022
Amadeus has looked at data to reveal increasing rates in forward group bookings as well as trends for 2022. Read More
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News / Technology
Psychology, emotion hold key to extraordinary travel experiences
By Mitra Sorrells | March 31, 2022
Ogilvy vice chairman Rory Sutherland and Immersion founder and neuroeconomist Paul Zak explain how travel brands can tap into human emotions and motivations. Read More
 alt='What a travel advisor found when moving to a subscription model'  Title='What a travel advisor found when moving to a subscription model'
News / Distribution
What a travel advisor found when moving to a subscription model
By Jaime Biesiada - Travel Weekly | March 31, 2022
When the pandemic hit, years' worth of Ralph Iantosca's bookings came undone. It was like money just flying out the window. Read More
 alt='Holland America uses facial-recognition tech for passenger check-in'  Title='Holland America uses facial-recognition tech for passenger check-in'
News / Technology
Holland America uses facial-recognition tech for passenger check-in
By Andrea Zelinski - Travel Weekly | March 23, 2022
The optional mBark program requires guests to upload a photo and pretravel information to Holland America Line's website before embarkation. Read More
 alt='Rethinking traveler experience for the loyalty land grab'  Title='Rethinking traveler experience for the loyalty land grab'
Opinion / Technology
Rethinking traveler experience for the loyalty land grab
By Tom Arundel - Quantum Metric | March 18, 2022
Optimizing the traveler experience isn’t just about getting travelers where they need to go but being empathetic to their unique situations and easing the stress and frustrations associated with travel. Read More