Customer Relationship Management


How will travel loyalty programs respond to coronavirus?
How will travel loyalty programs respond to coronavirus?
By Ashwin Kamlani - Kognitiv Corporation  | April 2, 2020
There's a tremendous opportunity right now for loyalty programs to step up and show why being a member makes a difference. Read More
Opinion | Online
Loyalty in travel during a time of fear starts with the refund
Loyalty in travel during a time of fear starts with the refund
By Matt Walker - LikeWhere  | April 1, 2020
The refund process for travel brands, at a moment when the operational parts of a business are in overdrive, is going to expose the culture of many brands, in the coming days. Read More
Opinion | Online
Digital travel brands want the same bailouts from governments as hotels and airlines
Digital travel brands want the same bailouts from governments as hotels and airlines
By Kevin May | March 24, 2020
A lobbying organization, which includes the likes of Amadeus, Travelport, Booking.com, Expedia Group, Skyscanner, Tripadvisor and eDreams ODIGEO as members, says the COVID-19 outbreak is hitting the... Read More
News | Technology
Keeping communication channels open is critical for airlines during a crisis
Keeping communication channels open is critical for airlines during a crisis
By Linda Fox | March 23, 2020
15below CEO Nicholas Key discusses the role technology is playing in real-time communications with passengers, lessons learned from previous experiences and the need to meet customer expectations... Read More
News | Technology
Q&A: Trip.com Group's Jane Sun on weathering the coronavirus storm in China
Q&A: Trip.com Group's Jane Sun on weathering the coronavirus storm in China
By Yeoh Siew Hoon - WebInTravel  | March 18, 2020
The travel giant's boss talks about the measures taken to get the company through the storm – pay cuts, cancellations guarantees, remote work and providing the right information to customers – and what... Read More
News | Online
Looking beyond the coronavirus chicane to accelerate growth for travel
Looking beyond the coronavirus chicane to accelerate growth for travel
By Apurva Chamaria - RateGain.  | March 16, 2020
This is not the first time in this century that the travel and tourism industry is at the center of a crisis and has to deal with losses and have to adapt and survive. Read More
From Our Partners | Technology
Will the coronavirus outbreak force hotels to adapt to new technologies quicker?
Will the coronavirus outbreak force hotels to adapt to new technologies quicker?
By Gregor Amon - Hotel Data Cloud  | March 13, 2020
When it comes to hotels, you can bet that hotel owners and managers are reeling, trying to come up with a plan to address coronavirus, but more importantly, to have strategies to recoup their losses... Read More
Opinion | Technology
COVID-19 and the global hotel industry: A roadmap to recovery, part 2
COVID-19 and the global hotel industry: A roadmap to recovery, part 2
By Yuki Hu, Eva Liu, George Yu - IDeaS, & Yuki Hu, Eva Liu & George Yu - IDeaS | March 4, 2020
Although hotels can’t press the “restart” button on 2020, they can launch into “repair” mode now, despite being forced to a standstill by the big pause button that is COVID-19. Read More
Opinion | Distribution
COVID-19 and the global hotel industry: A roadmap to recovery, part 1
COVID-19 and the global hotel industry: A roadmap to recovery, part 1
By Yuki Hu, Eva Liu, George Yu - IDeaS, & Yuki Hu, Eva Liu & George Yu - IDeaS | March 2, 2020
Amid the COVID-19 coronavirus outbreak, here are actionable steps for hotels to take now to proactively begin the road to recovery: Read More
Opinion | Distribution
Q&A: Collinson's Phil Seward on co-brand cards, travel subscriptions and empowering consumers
Q&A: Collinson's Phil Seward on co-brand cards, travel subscriptions and empowering consumers
By Jill Menze | February 27, 2020
Phil Seward, senior vice president of loyalty strategy, Americas, at Collinson, explains the evolution of the co-branded credit card, if subscription models in travel are viable and how brands can put... Read More
News | Online
easemytrip-whatsapp-flights
EaseMyTrip brings flight bookings to WhatsApp
By Linda Fox | January 28, 2020
Communications platforms such as WhatsApp are mostly used for customer service in travel but EaseMyTrip is enabling flight booking. Read More
News | Distribution
VIDEO: Fly Money - Summit pitch Phocuswright Conference 2019
VIDEO: Fly Money - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 18, 2019
Helping travelers pay like locals: Aggregating and pre-ordering all local payment methods to use during vacations - mobile, cash and cards. Read More
Interview | Startups
VIDEO: Mindsay - Summit pitch Phocuswright Conference 2019
VIDEO: Mindsay - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 17, 2019
This leader in conversational AI for the travel industry builds AI-powered chatbots for major travel companies. Read More
Interview | Startups
VIDEO: Bespoke - Summit pitch Phocuswright Conference 2019
VIDEO: Bespoke - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 16, 2019
Bebot: The AI-powered multilingual concierge chatbot for hotels, airports, stations and cities. Read More
Interview | Startups
VIDEO: SnapTravel - Summit pitch Phocuswright Conference 2019
VIDEO: SnapTravel - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 16, 2019
A consumer brand that has driven $100 million+ in hotel sales over messaging (SMS, Messenger, WhatsApp). Read More
Interview | Startups
PhocuswrightThe Phocuswright ConferencePhocuswright EuropeBattlegroundTTEWeb In TravelInntopiaRetail TravelHotel Investment