Customer Relationship Management


Myths about being the "Amazon Of Travel" (and other retail challenges)
Myths about being the "Amazon Of Travel" (and other retail challenges)
By Kieron Branagan - OpenJaw Technologies | January 10, 2019
I have found that there are a set of common themes and common challenges that come through during conversations with airlines. Read More
Opinion | Distribution
delta-ceo-CES-2019
CES 2019: Delta boss talks data, AI and internal culture
By Linda Fox | January 10, 2019
Delta CEO Ed Bastian talks about internal culture, AI and other data initiatives during CES 2019. Read More
News | Technology
VIDEO: Amadeus - Launch pitch at Phocuswright 2018
VIDEO: Amadeus - Launch pitch at Phocuswright 2018
By Kevin May | January 9, 2019
Introducing the industry's first content management and distribution solution for personalized media. Read More
Interview | Technology
How are companies really facing personalization in the travel industry?
How are companies really facing personalization in the travel industry?
By Íñigo Valenzuela - Smartvel | January 6, 2019
The discussions revolving around the future of the travel industry are endless. Every article, podcast and webinar out there try to unravel the best strategies and trends companies must follow in order... Read More
From Our Partners | Online
VIDEO: Viselio - Summit pitch at Phocuswright 2018
VIDEO: Viselio - Summit pitch at Phocuswright 2018
By Kevin May | December 28, 2018
Viselio is a digital visa service, cutting the time to apply for a visa from several hours to just a couple of minutes. Read More
Interview | Startups
VIDEO: uBingo Technology - Summit pitch at Phocuswright 2018
VIDEO: uBingo Technology - Summit pitch at Phocuswright 2018
By Kevin May | December 24, 2018
This smart device and system activates hotel customers' in-house consumption ability and improves guest experiences. Read More
Interview | Startups
VIDEO: WNS on new frameworks for personalization
VIDEO: WNS on new frameworks for personalization
By Kevin May | December 21, 2018
Personalization is not a new concept in the travel industry - but the next level of engagement between brands and travelers is starting to take affect. Read More
From Our Partners | Technology
VIDEO: SafeTravelRx - Summit pitch at Phocuswright 2018
VIDEO: SafeTravelRx - Summit pitch at Phocuswright 2018
By Kevin May | December 20, 2018
Connecting travelers to on-demand assistance, transmitting location and medical information to emergency responders. Read More
Interview | Startups
VIDEO: App In The Air - Launch pitch at Phocuswright 2018
VIDEO: App In The Air - Launch pitch at Phocuswright 2018
By Kevin May | December 19, 2018
Introducing personalized air booking: tailored search results that are "biased" towards the user. Read More
Interview | Technology
Perfect Price - Summit pitch runner-up at Phocuswright 2018
Perfect Price - Summit pitch runner-up at Phocuswright 2018
By Kevin May | December 14, 2018
The dynamic pricing platform that uses AI and machine learning to maximize profitability in an increasingly digital world. Read More
Interview | Startups
Rentals United - Summit pitch runner-up at Phocuswright 2018
Rentals United - Summit pitch runner-up at Phocuswright 2018
By Kevin May | December 12, 2018
The vacation rental industry is drawing off new tech such as this advanced automation platform, something it claims the sector has ever seen. Read More
Interview | Startups
VIDEO: DataArt and Hudson Crossing on giving brands a new edge
VIDEO: DataArt and Hudson Crossing on giving brands a new edge
By Kevin May | December 12, 2018
Travel brands have made no secret of a desire to evolve their underlying technology and boost their strategic position in an increasingly complicated and competitive marketplace. Read More
News | Technology
Tinyclues - Launch pitch runner-up at Phocuswright 2018
Tinyclues - Launch pitch runner-up at Phocuswright 2018
By Kevin May | December 11, 2018
Tinyclues' AI-first solution reinvents how marketers work while doubling their campaign revenue and improving the customer experience. Read More
Interview | Technology
Vivere - Summit pitch winner at Phocuswright 2018
Vivere - Summit pitch winner at Phocuswright 2018
By Kevin May | December 10, 2018
Vivere.travel transforms your vacation vision into reality. A personalized, interest-based, visual travel guide. Read More
Interview | Startups
AirHelp - Launch pitch winner at Phocuswright 2018
AirHelp - Launch pitch winner at Phocuswright 2018
By Kevin May | December 6, 2018
Machine learning: AirHelps' bots in charge of handling claims. Read More
Interview | Technology