Customer Relationship Management

In order to help hoteliers plan for this new era, Amadeus combined insight from industry experts with business intelligence data to identify the key forces shaping group business. Read More

The non-dilutive debt financing program is the fifth round of support that the U.S.-based company has received to-date from Lighter Capital. Read More

The Series A is being led by Infinity Ventures, with participation from Certares Ventures and previous backers Wonder Ventures and Group1001. Read More

Travelers will earn one point for every $1 they spend on a booking with the U.S.-based startup. Points can be redeemed on future reservations made on the site over the course of the next 12 months. Read More

Even if we’re approaching pre-pandemic travel levels, you’re not communicating with time travelers from 2019. Travel has changed and so should a hotel's messaging. Read More

Merlin Entertainments, operator of Legoland theme parks, Sea Life aquariums and other attractions, earlier this month partnered with Oracle to deploy its point-of-sale and hospitality technology. Read More

Hotels including IHG, Accor and CitizenM are updating their loyalty programs to provide members with personalization, experiences and guarantees. Read More

Mindsay's AI-powered chat solutions are used by hotels, airlines, airports, OTAs and rail companies to automate customer service.      Read More

Since the early days of the pandemic, the leisure travel agency community has made the case that it might drive more share its way due to travel's newly complex regulatory landscape. Read More

Hotels should create an integrated revenue generation commercial team to optimize guest engagement and boost revenues and profitability. Read More

Amadeus has looked at data to reveal increasing rates in forward group bookings as well as trends for 2022. Read More

Ogilvy vice chairman Rory Sutherland and Immersion founder and neuroeconomist Paul Zak explain how travel brands can tap into human emotions and motivations. Read More

When the pandemic hit, years' worth of Ralph Iantosca's bookings came undone. It was like money just flying out the window. Read More

The optional mBark program requires guests to upload a photo and pretravel information to Holland America Line's website before embarkation. Read More

Optimizing the traveler experience isn’t just about getting travelers where they need to go but being empathetic to their unique situations and easing the stress and frustrations associated with travel. Read More