Customer Relationship Management


sabre-hospitality-intelligent-retailing
Sabre takes inspiration from Spotify to help hotels sell more
By Linda Fox | March 15, 2019
Sabre Hospitality plans to release technology later this year enabling hotels to sell rooms and other services in a more flexible way. Read More
News | Distribution
hilton-sabre-hotels-ITB
Hotel experts warn data should not just be considered a "hobby"
By Linda Fox | March 14, 2019
Hotel experts talk about the role of AI in improving the guest experience, with words of warning to consider. Read More
News | Technology
Connectivity and control will give rail the green signal in the future
Connectivity and control will give rail the green signal in the future
By SmartRail World  | March 6, 2019
Whether it is bringing wi-fi to passengers subways, or connecting the longest rail in the world, rail networks are undergoing a connectivity transformation. Read More
Notated News | Technology
Withlocals walks away with €8M to support peer-to-peer experiences service
Withlocals walks away with €8M to support peer-to-peer experiences service
By Kevin May | March 5, 2019
The Series B round was led by Keen Venture Partners and also saw participation from previous backer Inkef Capital, giving it around €16 million since 2013. Read More
News | Online
Sounding Off: Voice-enabled devices in travel need to be given time
Sounding Off: Voice-enabled devices in travel need to be given time
By PhocusWire | March 1, 2019
A touch of the "information superhighway - it'll never catch on"-type reactions to voice tech failures should be put to one side. Read More
Interview | Technology
accor-loyalty-platform-all
Accor goes down experiences route as it unveils All loyalty platform
By Linda Fox | February 22, 2019
Accor has unveiled its new loyalty platform All combining its loyalty program and distribution. Read More
News | Distribution
Travel websites losing billions as shoppers abandon purchases
Travel websites losing billions as shoppers abandon purchases
By Linda Fox | February 11, 2019
An eye-watering estimate of $2.4 billion was lost in online revenue on websites during the fourth quarter of 2018. Read More
News | Online
In The Big Chair - Kevin King of Shiji
In The Big Chair - Kevin King of Shiji
By Mitra Sorrells | February 7, 2019
Founded in 1998, Shiji Information Technology Company provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management... Read More
Interview | Technology
Can OYO capture the unbranded hotel market in the U.S. and Europe?
Can OYO capture the unbranded hotel market in the U.S. and Europe?
By Mitra Sorrells | February 7, 2019
OYO Hotels & Homes is expanding again, debuting in the United States and ramping up operations in Europe. Read More
News | Distribution
Zingle hospitality messaging 11M funding
Zingle charts deeper push into hospitality with $11M capital raise
By Mitra Sorrells | February 1, 2019
B2C messaging platform Zingle has landed $11 million in new funding to support its growth in hospitality. Read More
News | Technology
Bitter roots, sweet fruit - the current state of marketing automation in hospitality
Bitter roots, sweet fruit - the current state of marketing automation in hospitality
By Simone Puorto - Simone Puorto Consulting  | January 30, 2019
Hotels are skeptical about investing in marketing automation for economic and cultural reasons, but doing so is necessary to get closer to customers. Read More
Opinion | Technology
Intelity raises $44M to fuel global expansion of guest management platform
Intelity raises $44M to fuel global expansion of guest management platform
By Kevin May | January 28, 2019
The investment in the back-of-house software suite from private equity firm LLR Partners follows Intelity's merger with Keypr in 2018. Read More
News | Technology
New model hotel op-ed Gulati
When it comes to guest personalization, price is only one piece of the puzzle
By Valerie Castillo - TrustYou  | January 23, 2019
A new hotel brand, Life House, is currently testing an algorithmic pricing system based on customer profiles, history, spending habits and even social media followers.  Read More
News | Startups
Myths about being the "Amazon Of Travel" (and other retail challenges)
Myths about being the "Amazon Of Travel" (and other retail challenges)
By Kieron Branagan - OpenJaw Technologies | January 10, 2019
I have found that there are a set of common themes and common challenges that come through during conversations with airlines. Read More
Opinion | Distribution
delta-ceo-CES-2019
CES 2019: Delta boss talks data, AI and internal culture
By Linda Fox | January 10, 2019
Delta CEO Ed Bastian talks about internal culture, AI and other data initiatives during CES 2019. Read More
News | Technology