Customer Relationship Management

News / Technology

AI is pushing travel advisors toward their next evolution

By Cathy Walsh | July 14, 2026

AI is automating administrative work and accelerating research, but its biggest impact may be giving travel advisors more time to deliver the expertise, relationships and personalized service travelers... Read More

News / Technology

Beyond the app: How wearable AI is rewiring the global travel tech stack

By Alex Levin - L+R | July 6, 2026

Alex Levin, founding partner at L+R, argues that wearable artificial intelligence will replace mobile apps as the primary interface for travel, requiring the industry to rethink its technology... Read More

News / Technology

PhocusWire's travel tech news briefs: Marriott, Lake.com, RateGain and more...

By PhocusWire | June 26, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Online

Trust, AI acceleration, diversity to shape the future of travel

By Morgan Hines | June 26, 2026

Travel industry stakeholders from various sectors shared their takes on what will impact travel’s future at HBX Group’s MarketHub Americas event. Read More

News / Finance

Chaty AI raises $1.15 million seed round to expand AI assistant for travel experiences

By Cathy Walsh | June 24, 2026

The Australia-based startup plans to accelerate development of its conversational AI platform, which helps tours, activities and attractions operators automate customer service and bookings across voice... Read More

From Our Partners / Advertorial

How an AI-powered ecosystem is preparing hospitality for what comes next

By Peter Waters, Amadeus | June 22, 2026

Amadeus explores how AI-driven hospitality ecosystems can connect data, systems and teams to personalize service and improve hotel performance. Read More

News / Finance

Besty AI closes $3.75M seed round

By Cathy Walsh | June 16, 2026

Besty AI is betting that automation can transform short-term rental operations, with plans to expand its platform and grow its enterprise customer base. Read More

News / Technology

PhocusWire's travel tech news briefs: Travelport, Daytrip, Lighthouse and more...

By PhocusWire | June 12, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Distribution

Cloudbeds, Journey partner to help independent hotels compete with brand loyalty programs

By Cathy Walsh | June 11, 2026

Journey’s AI-driven loyalty engine will be integrated into the Cloudbeds platform, giving independent properties a new way to incentivize direct bookings. Read More

News / Technology

Tern launches agentic AI to boost travel advisor efficiency

By Cathy Walsh | June 10, 2026

The technology can generate cruise proposals and draft communications for advisor approval. Read More

News / Technology

Where hotel AI ambitions meet structural reality

By Morgan Hines | June 9, 2026

Executives from Choice, Minor and Ascott discuss AI implementation strategies and share how they are navigating existing tech stacks. Read More

News / Technology

PhocusWire's travel tech news briefs: Airbnb, Yotel, IHG and more...

By PhocusWire | June 5, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

PhocusWire's travel tech news briefs: TUI Group, Mews, CarTrawler, Sabre and more...

By PhocusWire | May 29, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

Opinion / Technology

Why hoteliers should not vibe code their own software

By Jordan Hollander - HotelTechReport | May 27, 2026

HotelTechReport.com co-founder Jordan Hollander argues that while AI coding tools can support hotel operations, building proprietary core systems is a distraction from revenue-driving... Read More

News / Technology

MSC Cruises adds AI concierge to mobile app

By Cathy Walsh | May 7, 2026

The tool, available in more than 90 languages, can answer guest questions and handle tasks such as restaurant reservations, spa bookings and shore excursions. Read More

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