Customer Relationship Management

Sabre Hospitality plans to release technology later this year enabling hotels to sell rooms and other services in a more flexible way. Read More

Hotel experts talk about the role of AI in improving the guest experience, with words of warning to consider. Read More

Whether it is bringing wi-fi to passengers subways, or connecting the longest rail in the world, rail networks are undergoing a connectivity transformation. Read More

The Series B round was led by Keen Venture Partners and also saw participation from previous backer Inkef Capital, giving it around €16 million since 2013. Read More

A touch of the "information superhighway - it'll never catch on"-type reactions to voice tech failures should be put to one side. Read More

Accor has unveiled its new loyalty platform All combining its loyalty program and distribution. Read More

An eye-watering estimate of $2.4 billion was lost in online revenue on websites during the fourth quarter of 2018. Read More

Founded in 1998, Shiji Information Technology Company provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management... Read More

OYO Hotels & Homes is expanding again, debuting in the United States and ramping up operations in Europe. Read More

B2C messaging platform Zingle has landed $11 million in new funding to support its growth in hospitality. Read More

Hotels are skeptical about investing in marketing automation for economic and cultural reasons, but doing so is necessary to get closer to customers. Read More

The investment in the back-of-house software suite from private equity firm LLR Partners follows Intelity's merger with Keypr in 2018. Read More

A new hotel brand, Life House, is currently testing an algorithmic pricing system based on customer profiles, history, spending habits and even social media followers.  Read More

I have found that there are a set of common themes and common challenges that come through during conversations with airlines. Read More

Delta CEO Ed Bastian talks about internal culture, AI and other data initiatives during CES 2019. Read More