Customer Relationship Management

Helping travelers pay like locals: Aggregating and pre-ordering all local payment methods to use during vacations - mobile, cash and cards. Read More

This leader in conversational AI for the travel industry builds AI-powered chatbots for major travel companies. Read More

Bebot: The AI-powered multilingual concierge chatbot for hotels, airports, stations and cities. Read More

A consumer brand that has driven $100 million+ in hotel sales over messaging (SMS, Messenger, WhatsApp). Read More

In this installment, Katz interviews two of the biggest forces behind United's customer experience strategy: Luc Bondar, VP for loyalty, and Praveen Sharma, VP for digital products and enterprise... Read More

Norwegian Air Shuttle is putting a personalization strategy in place after signing a five-year partnership with Boxever. Read More

By opening the lines of communication with guests and improving service, hotels have a huge opportunity to separate themselves from the competition and drive real business results. Read More

This social solution for travel sites converts 5x better than the site baseline, translating to an increase of 10% in overall online sales. Read More

In our real-time economy, even the slightest delay or missed expectation can be the difference between a positive or negative guest experience. Read More

Claire, the AI partner for large TMCs, offers traveler-centric conversational commerce for higher revenues and lower costs. Read More

Pilota’s machine learning technology has the capabilities to accurately predict disruptions and automatically rebook a client on a back-up flight if there is a severe delay or cancellation. Read More

If the current hospitality industry could be summed up in a single word it could be this: evolution. Nearly everything we know about the guest and the industry is evolving. Read More

Travel and tourism has been leading content sharing well before the conception of today’s popular platforms; a consistent trend for years. Read More

The modern traveler expects nothing less than a frictionless experience and the travel companies that deliver this have the best chance of thriving in the future. Read More

The travel deals business reported a 2.2% increase in revenue to $25.5 million for the third quarter of 2019 but missed analyst revenue expectations due to its lagging Asia Pacific operations. Read More