Customer Relationship Management

The soft boundary lines have come in this not-so-exact science of generation naming and these parameters no longer circumscribe the soundest foundation on which to base travel's marketing efforts.  Read More

With millions of businesses and consumers using the service, it's no wonder the aviation sector is using messaging tools to manage important parts of its communications with passengers. Read More

PhocusWire spoke to Air France-KLM vice president of digital strategy Guido van Til about the social media strategy across the airlines and staying on top of digital developments. Read More

Airlines sit on piles of data, perhaps more than any other element within the travel, tourism and hospitality industry. Read More

The Switzerland-based company works with a string of hotels around the world, as well as providing tools for companies in the manufacturing and retail industries. Read More

Some survivors are learning from the past, making the most of today’s tech landscape to create fit-for-purpose planning and booking tools for today’s travelers. Read More

The webinar will showcase the results of multiple research efforts and emphasize the fact that investments in online reputation result in the highest return on investment. Read More

Details of exactly how the giant will achieve its ambition to connect hotel guests with activities and transportation, plus a myriad of other travel-related services, are becoming clearer now. Read More

The co-founder and CEO of Freebird, Ethan Bernstein, joins Kevin May and David Litwak for the latest episode. Read More

Brian Kelly is an influential figure in the world of airline loyalty, launching The Points Guy as a consumer guide in 2010 and now overseeing a sizeable media business. Read More

PhocusWire spoke to SITA CEO Barbara Dalibard about the "digitalization" of passengers and both the opportunities and challenges facing the entire sector. Read More

Padlifter is a marketplace to connect vacation rental hosts with providers of services such as property management, security, marketing, maintenance, laundry, accounting and more.    Read More

TripAdvisor Wi-Fi Plus is a new option to enable restaurants to offer free Wi-Fi to their guests in return for sharing their email or social media credential. Read More

 Saba Hospitality is building solutions for the hospitality industry using artificial intelligence and scalable chatbot technology.    Read More

Revenue increased from $376 million to $422 million over the course of the first and second quarters of 2019 but year-over-year the business is down 3% in the comparable three-month periods. Read More