Customer Relationship Management

Technology has the potential to reduce persistent staffing pressures while simultaneously improving the guest experience. Read More

The report from ValuePenguin found that 14% of travelers had become more loyal to their favorite brands and just 11% claimed the opposite. Read More

Robotaxis are one thing, but how the world of autonomous vehicles can be used to enhance experiences in other areas of the industry is perhaps where the excitement of opportunity truly comes. Read More

The Australia-based company got backing for the Series C round from Sompo Holdings, which led the investment. G Squared and existing investors also participated. Read More

The site was created in 1996 as a mechanism for travelers to share recommendations and discuss destinations and services ahead of, during and after their trips. Read More

MyHotelShop was created in Germany in 2012 and provides tools and services to hotels to help increase their direct sales. Read More

As travel recovers from the COVID-19 pandemic, travel brands need to re-examine the effectiveness of their loyalty programs in encouraging return visits and building a positive brand image. Read More

Despite hoteliers across the globe eager to capitalize on recovery efforts, strategic decision-making is more difficult in a post-pandemic world than ever before. Read More

The company says all brands and products will be in the program, covering flights, hotels, alternative accommodation, car rentals, cruises and activities. Read More

The Fast Start program began in the U.S. in March 2021 and is designed to help experienced hosts who haven't joined the site yet increase their visibility and earnings. Read More

Even with the looming threat of Big Tech hanging over the technical capabilities of travel brands to target consumers in a destination, brands still have plenty of tactics at their disposal. Read More

Robotaxi services in the Bavarian city will be available via the Sixt app and on Moovit. Read More

Speaking during PhocusWire Pulse, Red Carnation Hotel Collection global marketing director Victoria Murden explained how her team is adapting strategies as it plans for the future. Read More

Even before we consider how the last 18 months have taken their toll on the journey toward gender parity, it’s clear we still had a long way to go in the workplace. Read More

On the surface, Gen Z appears like a less opportune, near-term audience - they earn less, are more price-sensitive, and travel is not currently as important to them as for other generations. Read More