Customer Relationship Management

News / Online

CEO Spotlight: Harman Singh Narula of Canary Technologies

By Morgan Hines | August 19, 2026

Canary Technologies CEO Harman Singh Narula discusses the company's strengths and the future of travel in conversation with PhocusWire. Read More

News / Online

How Mad Monkey aligned its social media strategy with the way its guests travel

By Cathy Walsh | August 18, 2026

The hostel operator has built a multifaceted creator strategy around how young travelers discover destinations, connect with one another and move through Southeast Asia. Read More

News / Online

How Bright Blue Villas brought an institutional approach to luxury villa rental

By Linda Fox | August 17, 2026

Natasha Martsekis, a former banker, founded Bright Blue Villas in 2014 to offer luxury accommodation in Greece. Read More

News / Technology

AI is pushing travel advisors toward their next evolution

By Cathy Walsh | July 14, 2026

AI is automating administrative work and accelerating research, but its biggest impact may be giving travel advisors more time to deliver the expertise, relationships and personalized service travelers... Read More

News / Technology

Beyond the app: How wearable AI is rewiring the global travel tech stack

By Alex Levin - L+R | July 6, 2026

Alex Levin, founding partner at L+R, argues that wearable artificial intelligence will replace mobile apps as the primary interface for travel, requiring the industry to rethink its technology... Read More

News / Technology

PhocusWire's travel tech news briefs: Marriott, Lake.com, RateGain and more...

By PhocusWire | June 26, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Online

Trust, AI acceleration, diversity to shape the future of travel

By Morgan Hines | June 26, 2026

Travel industry stakeholders from various sectors shared their takes on what will impact travel’s future at HBX Group’s MarketHub Americas event. Read More

News / Finance

Chaty AI raises $1.15 million seed round to expand AI assistant for travel experiences

By Cathy Walsh | June 24, 2026

The Australia-based startup plans to accelerate development of its conversational AI platform, which helps tours, activities and attractions operators automate customer service and bookings across voice... Read More

From Our Partners / Advertorial

How an AI-powered ecosystem is preparing hospitality for what comes next

By Peter Waters, Amadeus | June 22, 2026

Amadeus explores how AI-driven hospitality ecosystems can connect data, systems and teams to personalize service and improve hotel performance. Read More

News / Finance

Besty AI closes $3.75M seed round

By Cathy Walsh | June 16, 2026

Besty AI is betting that automation can transform short-term rental operations, with plans to expand its platform and grow its enterprise customer base. Read More

News / Technology

PhocusWire's travel tech news briefs: Travelport, Daytrip, Lighthouse and more...

By PhocusWire | June 12, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Distribution

Cloudbeds, Journey partner to help independent hotels compete with brand loyalty programs

By Cathy Walsh | June 11, 2026

Journey’s AI-driven loyalty engine will be integrated into the Cloudbeds platform, giving independent properties a new way to incentivize direct bookings. Read More