Customer Relationship Management

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News / Distribution
Cost and implementation woes hamper hotel tech adoption
By Linda Fox | February 22, 2023
H2c finds that few hotel chains are considering a core technology revamp in its latest distribution study. Read More
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News / Online
Tripadvisor CEO outlines new three-prong strategy
By Mitra Sorrells | February 16, 2023
New CEO Matt Goldberg provided details of the strategy, describing the overarching concept as creating a “modern media marketplace for travel.” Read More
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News / Technology
Cendyn names new CEO
By Linda Fox | January 9, 2023
Blaha brings “executive-level experience” to the role from previous positions at technology companies including Khoros, Lone Wolf Technologies, PeopleAdmin and Aptean. Read More
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News / Technology
RateGain rounds out offering with acquisition of Adara
By Linda Fox | January 3, 2023
The combination of RateGain and Adara will offer travel companies travel intent data as well as pricing and inventory intelligence. Read More
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From Our Partners / Technology
Video: Key trends driving success in hospitality
By PhocusWire | November 29, 2022
Amadeus Hospitality’s Michael Yeomans explains how the company is investing in technology to support hoteliers of all types for the long term.   Read More
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News / Technology
SHR acquires hotel tech provider Avvio
By Mitra Sorrells | November 18, 2022
Founded in 2002, Avvio launched an artificial intelligence-powered booking engine in 2017, Allora, that provides personalized offers to guests from booking through check-in. Read More
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Interview / Startups
Hot 25 Travel Startups for 2023: Swayed
By PhocusWire | November 15, 2022
By using guests’ device location, behavioral and transactional data, Swayed builds real-time intelligence on how people are spending time and money during their stay and then sends contextual and... Read More
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News / Technology
My Method... How a CRM system helped Panache Cruises launch
By James Cole - Panache Cruises | October 27, 2022
Panache Cruises adopted a CRM system from TProfile that helped it launch on time with a slick and appealing customer service provision. Read More
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News / Online
Phocuswright Conference 2022: The maturing rentals sector
By PhocusWire | October 17, 2022
Leaders from Vacasa, Evolve and Hostfully discuss the opportunities and challenges facing the short-term rental sector at The Phocuswright Conference 2022. Read More
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Opinion / Technology
How hotels can use tech to turbocharge their reputation
By Róisín O'Keeffe - P3 | October 11, 2022
A seamless and personalized digital experience can help hotels build brand value. Read More
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Event / Online
The future of hotel revenue management starts with your rates
October 3, 2022
This free webinar will provides hoteliers with an understanding of what Cendyn calls the "revenue optimization trifecta" and how it can increase efficiencies and optimize demand.  On Demand
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News / Online
My Method... How a luxury hotel upped its online direct sales game
By Harriet McCarroll - onejourney | September 26, 2022
Influenced by learnings from high-end online retailers, Journey Hospitality's OneJourney has helped The Elms embrace e-commerce principles and more than double its revenue Read More
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Opinion / Technology
Why the hotel chatbot is a must-have for data collection
By Elitza Stoilova - Umni | August 15, 2022
With the disappearance of third-party cookies, hotel website chatbots will be critical to the collecting of first- and zero-party data. Read More
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News / Technology
Can a chatbot alone manage travel disruptions?
By Kathryn Walson | August 3, 2022
While chatbot technology in travel has evolved, it can't replace everything a live agent can accomplish. Read More
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News / Online
Wyndham’s Julie White on distribution, loyalty and marketing
By PhocusWire | July 28, 2022
In the PhocusWire Studio at Phocuswright Europe 2022, White discusses her work with the global company’s managed and franchised properties across EMEA. Read More