Customer Relationship Management

News / Technology

Beyond the app: How wearable AI is rewiring the global travel tech stack

By Alex Levin - L+R | July 6, 2026

Alex Levin, founding partner at L+R, argues that wearable artificial intelligence will replace mobile apps as the primary interface for travel, requiring the industry to rethink its technology... Read More

News / Technology

PhocusWire's travel tech news briefs: Marriott, Lake.com, RateGain and more...

By PhocusWire | June 26, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Online

Trust, AI acceleration, diversity to shape the future of travel

By Morgan Hines | June 26, 2026

Travel industry stakeholders from various sectors shared their takes on what will impact travel’s future at HBX Group’s MarketHub Americas event. Read More

News / Finance

Chaty AI raises $1.15 million seed round to expand AI assistant for travel experiences

By Cathy Walsh | June 24, 2026

The Australia-based startup plans to accelerate development of its conversational AI platform, which helps tours, activities and attractions operators automate customer service and bookings across voice... Read More

From Our Partners / Advertorial

How an AI-powered ecosystem is preparing hospitality for what comes next

By Peter Waters, Amadeus | June 22, 2026

Amadeus explores how AI-driven hospitality ecosystems can connect data, systems and teams to personalize service and improve hotel performance. Read More

News / Finance

Besty AI closes $3.75M seed round

By Cathy Walsh | June 16, 2026

Besty AI is betting that automation can transform short-term rental operations, with plans to expand its platform and grow its enterprise customer base. Read More

News / Technology

PhocusWire's travel tech news briefs: Travelport, Daytrip, Lighthouse and more...

By PhocusWire | June 12, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Distribution

Cloudbeds, Journey partner to help independent hotels compete with brand loyalty programs

By Cathy Walsh | June 11, 2026

Journey’s AI-driven loyalty engine will be integrated into the Cloudbeds platform, giving independent properties a new way to incentivize direct bookings. Read More

News / Technology

Tern launches agentic AI to boost travel advisor efficiency

By Cathy Walsh | June 10, 2026

The technology can generate cruise proposals and draft communications for advisor approval. Read More

News / Technology

Where hotel AI ambitions meet structural reality

By Morgan Hines | June 9, 2026

Executives from Choice, Minor and Ascott discuss AI implementation strategies and share how they are navigating existing tech stacks. Read More

News / Technology

PhocusWire's travel tech news briefs: Airbnb, Yotel, IHG and more...

By PhocusWire | June 5, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

PhocusWire's travel tech news briefs: TUI Group, Mews, CarTrawler, Sabre and more...

By PhocusWire | May 29, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

Opinion / Technology

Why hoteliers should not vibe code their own software

By Jordan Hollander - HotelTechReport | May 27, 2026

HotelTechReport.com co-founder Jordan Hollander argues that while AI coding tools can support hotel operations, building proprietary core systems is a distraction from revenue-driving... Read More

News / Technology

MSC Cruises adds AI concierge to mobile app

By Cathy Walsh | May 7, 2026

The tool, available in more than 90 languages, can answer guest questions and handle tasks such as restaurant reservations, spa bookings and shore excursions. Read More