Customer Relationship Management

Empowering e-businesses to turn insurance into products consumers love and providing a new insurance experience.  Read More

American Express continues to widen services for members, adds Resy restaurant booking service Read More

Over the past year, we have tracked more than 280 million online bookings and abandonments from their airline and travel clients. This is what we found out. Read More

As revenue growth for independent hotels continues to outpace branded properties, many are turning to personalization of the guest experience as a key strategy.  Read More

Three fundamental approaches are employed to tailor the user experience based on both explicit traveler preferences and inferred signals derived from past performance. Read More

Card-linked offers can help travel organizations analyze and unlock the copious amounts of incremental data produced by their customers. Read More

Venga, a guest management platform for restaurants and other businesses, will be aligned with the Booking Holdings-owned OpenTable brand. Read More

Troubled airline retail technology specialist Datalex installs temporary boss after the sudden resignation of the CEO. Read More

TripAdvisor does not compare to Google for getting online reviews of travel products in the minds of travelers aged between 18 and 28. Read More

A discussion on loyalty in hotels sparked interesting comment around how program members should be treated. Read More

According to the new Drivers of Change in Hospitality report, produced by Amadeus in collaboration with InterContinental Hotels Group, Foresight Factory and Cornell University, there are three key... Read More

Once consumers have booked a trip, the likelihood of receiving a really bad transactional email at some point between booking and departure is far too high.  Read More

The move is part of the airline’s customer strategy for 2019, which aims to deliver a more personalized service on its digital channels. Read More

From selling guest rooms and hotel services differently to monetizing under-utilized spaces and partnering with local businesses on experiences, a new model of retailing is slowly taking hold in the... Read More

To keep up with expectations, hoteliers are learning to embrace certain forms of automated messaging (and discovering other ways it can benefit them and guests). Read More