Customer Relationship Management


WEBINAR ALERT! Guest Experience in 2020: Uncovering links between behavior, service recovery and business impact
WEBINAR ALERT! Guest Experience in 2020: Uncovering links between behavior, service recovery and business impact
By PhocusWire | November 6, 2019
By opening the lines of communication with guests and improving service, hotels have a huge opportunity to separate themselves from the competition and drive real business results. Read More
News | Technology
Curious where social media is going? The travel industry leads the way
Curious where social media is going? The travel industry leads the way
By Martin Stoll - Sparkloft Media.  | October 30, 2019
Travel and tourism has been leading content sharing well before the conception of today’s popular platforms; a consistent trend for years. Read More
Opinion | Online
Why zero‐friction is the future of the travel industry
Why zero‐friction is the future of the travel industry
By Facebook Business  | October 24, 2019
The modern traveler expects nothing less than a frictionless experience and the travel companies that deliver this have the best chance of thriving in the future. Read More
From Our Partners | Online
Asia Pacific losses mask Travelzoo’s overall revenue growth in Q3
Asia Pacific losses mask Travelzoo’s overall revenue growth in Q3
By Steven Lerner | October 23, 2019
The travel deals business reported a 2.2% increase in revenue to $25.5 million for the third quarter of 2019 but missed analyst revenue expectations due to its lagging Asia Pacific operations. Read More
News | Online
WEBINAR REPLAY! Why personalization is impossible in travel (and how to do it)
WEBINAR REPLAY! Why personalization is impossible in travel (and how to do it)
By PhocusWire | October 22, 2019
Where do you want to go next? Does your email inbox reflect that? If you’re like most travel consumers, the answer is a resounding, “no.” Read More
News | Technology
RateGain names Harmeet Singh as CEO, plots multiple acquisitions in platform ramp-up
RateGain names Harmeet Singh as CEO, plots multiple acquisitions in platform ramp-up
By Kevin May | October 21, 2019
The arrival is being heralded as a significant appointment for the travel technology provider as it seeks to grow its presence in the U.S. and continue on its recent acquisition run. Read More
News | Technology
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Sounding Off: Reviews should be about quality, not quantity
By PhocusWire | October 18, 2019
The narrative around reviews has completely changed. It's no longer about volume but relevancy - something that is much harder to do. Read More
Interview | Online
How I Got Here, episode 9 - Henrik Zillmer of AirHelp
How I Got Here, episode 9 - Henrik Zillmer of AirHelp
By Kevin May | October 17, 2019
Entertaining, unconventional and smart - founder and CEO of AirHelp, Henrik Zillmer, joins David Litwak and Kevin May for the latest episode of the How I Got Here podcast. Read More
Interview | Online
When it comes to LiDAR and the opportunities in travel, Elon Musk is wrong
When it comes to LiDAR and the opportunities in travel, Elon Musk is wrong
By Sam Kamel - iinside  | October 9, 2019
Rather than dramatically ringing the death knell for LiDAR, Musk's comments earlier this year merely underscore the fact that LiDAR has an awareness issue, no pun intended. Read More
Opinion | Technology
WAF-15below
VIDEO: 15below on taking traveler communications to the next level
By Linda Fox | October 9, 2019
At the World Aviation Festival 2019, PhocusWire spoke wiht 15below on the challenges of airline communications, especially during disruption. Read More
News | Technology
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VIDEO: Emirates on priorities and challenges for an airline's digital strategy
By Linda Fox | October 8, 2019
During the World Aviation Festival 2019, PhocusWire interviewed Alex Knigge, Emirates SVP of marketing and brand, whose role is to focus on the customer experience. Read More
News | Distribution
What billions of GDS data signals tell us about traveler booking behavior
What billions of GDS data signals tell us about traveler booking behavior
By Robert Brown - Travelport  | October 7, 2019
The report investigates the six dominant traveler personas that make up global travel bookings – solo travelers, families, business travelers, couples, weekenders, and groups. Read More
From Our Partners | Online
REPORT: Building lifetime value in travel through travel recommendations
REPORT: Building lifetime value in travel through travel recommendations
By Marisa Garcia - PhocusWire  | October 3, 2019
We explore the power of personal recommendations in the travel sector, as well as the best way to convert travelers to brand advocates and how to best use tools like NPS to drive new customer... Read More
From Our Partners | Online
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How I Got Here, episode 7 - Tyler Dikman of LoungeBuddy
By Kevin May | October 3, 2019
Tyler Dikman of LoungeBuddy, which was recently acquired by American Express, joins David Litwak and Kevin May for the latest episode of How I Got Here.  Read More
Interview | Online
TripAdvisor axes tickets to whale and dolphin parks
TripAdvisor axes tickets to whale and dolphin parks
By Kevin May | October 2, 2019
TripAdvisor says attractions currently on sale on the site and subsidiary Viator that are found to breach the new rules will be removed over the next few months. Read More
News | Online