Customer Relationship Management


VIDEO: Fly Money - Summit pitch Phocuswright Conference 2019
VIDEO: Fly Money - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 18, 2019
Helping travelers pay like locals: Aggregating and pre-ordering all local payment methods to use during vacations - mobile, cash and cards. Read More
Interview | Startups
VIDEO: Mindsay - Summit pitch Phocuswright Conference 2019
VIDEO: Mindsay - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 17, 2019
This leader in conversational AI for the travel industry builds AI-powered chatbots for major travel companies. Read More
Interview | Startups
VIDEO: Bespoke - Summit pitch Phocuswright Conference 2019
VIDEO: Bespoke - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 16, 2019
Bebot: The AI-powered multilingual concierge chatbot for hotels, airports, stations and cities. Read More
Interview | Startups
VIDEO: SnapTravel - Summit pitch Phocuswright Conference 2019
VIDEO: SnapTravel - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 16, 2019
A consumer brand that has driven $100 million+ in hotel sales over messaging (SMS, Messenger, WhatsApp). Read More
Interview | Startups
The Future Of Travel Experience: The "space between" for digital-led airlines
The Future Of Travel Experience: The "space between" for digital-led airlines
By Jeff Katz - Journera  | December 13, 2019
In this installment, Katz interviews two of the biggest forces behind United's customer experience strategy: Luc Bondar, VP for loyalty, and Praveen Sharma, VP for digital products and enterprise... Read More
Interview | Technology
norwegian-boxever-personalization
Norwegian targets more personalization across every passenger channel
By Linda Fox | December 11, 2019
Norwegian Air Shuttle is putting a personalization strategy in place after signing a five-year partnership with Boxever. Read More
News | Technology
WEBINAR REPLAY! Guest Experience in 2020: Behavior, service recovery and business impact
WEBINAR REPLAY! Guest Experience in 2020: Behavior, service recovery and business impact
By PhocusWire | December 5, 2019
By opening the lines of communication with guests and improving service, hotels have a huge opportunity to separate themselves from the competition and drive real business results. Read More
News | Technology
VIDEO: Gamitee - Summit pitch Phocuswright Conference 2019
VIDEO: Gamitee - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 5, 2019
This social solution for travel sites converts 5x better than the site baseline, translating to an increase of 10% in overall online sales. Read More
Interview | Startups
Nobody wants to be a support ticket - power of real-time comms and service recovery
Nobody wants to be a support ticket - power of real-time comms and service recovery
By Ford Blakely - Zingle  | December 2, 2019
In our real-time economy, even the slightest delay or missed expectation can be the difference between a positive or negative guest experience. Read More
From Our Partners | Technology
VIDEO: 30SecondsToFly - Summit pitch winner at Phocuswright Conference 2019
VIDEO: 30SecondsToFly - Summit pitch winner at Phocuswright Conference 2019
By PhocusWire | November 26, 2019
Claire, the AI partner for large TMCs, offers traveler-centric conversational commerce for higher revenues and lower costs. Read More
Interview | Startups
Hot 25 Startups 2020: Pilota
Hot 25 Startups 2020: Pilota
By PhocusWire | November 18, 2019
Pilota’s machine learning technology has the capabilities to accurately predict disruptions and automatically rebook a client on a back-up flight if there is a severe delay or cancellation. Read More
Interview | Startups
Amadeus talks trends, Innovation and platform
Amadeus talks trends, Innovation and platform
By Mark Bedard  | November 18, 2019
If the current hospitality industry could be summed up in a single word it could be this: evolution. Nearly everything we know about the guest and the industry is evolving. Read More
From Our Partners | Technology
Curious where social media is going? The travel industry leads the way
Curious where social media is going? The travel industry leads the way
By Martin Stoll - Sparkloft Media.  | October 30, 2019
Travel and tourism has been leading content sharing well before the conception of today’s popular platforms; a consistent trend for years. Read More
Opinion | Online
Why zero‐friction is the future of the travel industry
Why zero‐friction is the future of the travel industry
By Facebook Business  | October 24, 2019
The modern traveler expects nothing less than a frictionless experience and the travel companies that deliver this have the best chance of thriving in the future. Read More
From Our Partners | Online
Asia Pacific losses mask Travelzoo’s overall revenue growth in Q3
Asia Pacific losses mask Travelzoo’s overall revenue growth in Q3
By Steven Lerner | October 23, 2019
The travel deals business reported a 2.2% increase in revenue to $25.5 million for the third quarter of 2019 but missed analyst revenue expectations due to its lagging Asia Pacific operations. Read More
News | Online