Customer Relationship Management

Opinion / Finance

Why the next airline tech race will reward commercial discipline over spending

By Vusala Isayeva - Azerbaijan Airlines | November 11, 2026

Azerbaijan Airlines' Vusala Isayeva argues airline technology investments can broadly be viewed through two layers, the edge and the core. Read More

News / Technology

Bilt launches AI platform to connect local businesses, expand loyalty

By Cathy Walsh | November 10, 2026

Bilt's local commerce platform and expanded membership offering could allow hotel loyalty programs to reward members through experiences at neighborhood businesses. Read More

Interview / Startups

Hot 25 Travel Startups for 2027: Besty AI

By PhocusWire | November 9, 2026

Besty AI provides AI automation for STR providers, running guest messaging, upsells, smart devices and operations on top of their existing PMS. Read More

Interview / Startups

Startup Stage: Aiva wants to help hotels turn guest insights into revenue

By Cathy Walsh | November 2, 2026

The startup uses AI agents to connect guest preferences with hotel services and operations, aiming to increase ancillary revenue while reducing manual work. Read More

News / Technology

PhocusWire travel tech news briefs: Travelport, HTS, Virgin Atlantic and more...

By PhocusWire | October 30, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

PhocusWire travel tech news briefs: Agoda, FCM Travel, HomeToGo and more...

By PhocusWire | October 16, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

Hotels still stuck on manual work despite increased AI adoption

By Abby Crotty | October 1, 2026

The latest State of Distribution report from NYU, RateGain and HEDNA suggests that midsize chains are best positioned to benefit from AI. Read More

News / Technology

PhocusWire's travel tech news briefs: HBX, Marriott, Lighthouse and more...

By PhocusWire | September 4, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Online

CEO Spotlight: Harman Singh Narula of Canary Technologies

By Morgan Hines | August 19, 2026

Canary Technologies CEO Harman Singh Narula discusses the company's strengths and the future of travel in conversation with PhocusWire. Read More

News / Online

How Mad Monkey aligned its social media strategy with the way its guests travel

By Cathy Walsh | August 18, 2026

The hostel operator has built a multifaceted creator strategy around how young travelers discover destinations, connect with one another and move through Southeast Asia. Read More

News / Online

How Bright Blue Villas brought an institutional approach to luxury villa rental

By Linda Fox | August 17, 2026

Natasha Martsekis, a former banker, founded Bright Blue Villas in 2014 to offer luxury accommodation in Greece. Read More

News / Technology

AI is pushing travel advisors toward their next evolution

By Cathy Walsh | July 14, 2026

AI is automating administrative work and accelerating research, but its biggest impact may be giving travel advisors more time to deliver the expertise, relationships and personalized service travelers... Read More

News / Technology

Beyond the app: How wearable AI is rewiring the global travel tech stack

By Alex Levin - L+R | July 6, 2026

Alex Levin, founding partner at L+R, argues that wearable artificial intelligence will replace mobile apps as the primary interface for travel, requiring the industry to rethink its technology... Read More

News / Technology

PhocusWire's travel tech news briefs: Marriott, Lake.com, RateGain and more...

By PhocusWire | June 26, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Online

Trust, AI acceleration, diversity to shape the future of travel

By Morgan Hines | June 26, 2026

Travel industry stakeholders from various sectors shared their takes on what will impact travel’s future at HBX Group’s MarketHub Americas event. Read More

Most Popular
Latest Stories