Customer Relationship Management


How-i-got-here-avi-brosh-palisociety
How I Got Here, episode 54 - Avi Brosh of Palisociety
By PhocusWire | March 4, 2021
Avi Brosh's move into the hotel sector from real estate was not driven by a desire to create identikit properties at either the budget or upmarket end of the sector, as he tells Mozio's David Litwak and... Read More
Interview | Online
PhocusWire Pulse: Loyalty For The Long Haul
PhocusWire Pulse: Loyalty For The Long Haul
By PhocusWire | March 3, 2021
Our second PhocusWire Pulse concentrates on the world of loyalty and how the industry is evolving to capture the attention and hearts of consumers. Read More
News | Online
Sitecore acquires travel personalization platform Boxever
Sitecore acquires travel personalization platform Boxever
By Kevin May | March 3, 2021
Boxever was created in 2011 and built a digital optimization platform to use a brand's user data and combine it with artificial intelligence techniques to provide customer up-sell and cross-sell... Read More
News | Technology
How I Got Here, episode 53 - Atle Skalleberg of StudentUniverse
How I Got Here, episode 53 - Atle Skalleberg of StudentUniverse
By PhocusWire | February 25, 2021
After arriving in the U.S. from Norway, Skalleberg took a job at StudentUniverse, prepared to do anything in order to learn the basics and secure a visa, as he tells Mozio's David Litwak and Kevin... Read More
Interview | Online
Is hospitality ready to service the digitally savvy travel consumer?
Is hospitality ready to service the digitally savvy travel consumer?
By Max Starkov - hospitality consultant and strategist | February 16, 2021
There is a clear deficit of proper hospitality industry education in digital technology and the latest technology innovations, trends and best practices. Read More
Opinion | Technology
Tripadvisor's Bokun creates activities service with JTB online giant in Japan
Tripadvisor's Bokun creates activities service with JTB online giant in Japan
By Kevin May | February 5, 2021
JTB Bokun is the first partnership by the Bokun tours and activities tech platform with a domestic OTA. Read More
News | Distribution
Trekksoft revenues drop 30% during pandemic-stricken 2020
Trekksoft revenues drop 30% during pandemic-stricken 2020
By Kevin May | January 28, 2021
The Switzerland-based company captured $7.2 million in revenue during 2020, as the coronavirus pandemic crushed the tours and activities sector worldwide. Read More
News | Distribution
StayNTouch appoints industry veteran Tom Underwood as CEO
StayNTouch appoints industry veteran Tom Underwood as CEO
By Kevin May | January 28, 2021
StayNTouch had originally been sold to Chinese digital giant Shiji Information Technology in September 2018 for an undisclosed fee - but president Trump nixed the deal last year. Read More
News | Technology
VIDEO: Using tech to go from overtourism to sustainable tourism
VIDEO: Using tech to go from overtourism to sustainable tourism
By PhocusWire | January 13, 2021
Now is the time for destinations to build strategies to manage the recovery and avoid some of the problems that developed as a result of too many tourists flooding popular areas. Read More
News | Technology
How tours, activities and attractions can future-proof operations following a rollercoaster ride
How tours, activities and attractions can future-proof operations following a rollercoaster ride
By John Maguire - TripAdmit | January 12, 2021
Activity providers will need to make changes to future-proof their business and in order to do so they will need to focus on three key areas - product offering, pricing and sales channels. Read More
Opinion | Technology
Understanding the connected trip and what it means for travel brands
Understanding the connected trip and what it means for travel brands
By PhocusWire | January 11, 2021
We speak to Ingenico's head of travel, Eric Liebman, about the definitions, use cases and how payments is a vital thread running through all parts of the process. Read More
From Our Partners | Technology
Three big ideas that will change hospitality in 2021
Three big ideas that will change hospitality in 2021
By Michael Bennett - Cendyn | December 29, 2020
What can hotels do to make sure they are prepared for a busy summer and lay a foundation to serve new segments should business travel remain depressed into 2022 - and potentially beyond? Read More
Opinion | Technology
Social media in 2021: The new MVP for hospitality
Social media in 2021: The new MVP for hospitality
By Mark Skroch - BCV | December 28, 2020
With social at the center of consumer engagement, it’s time to prepare for the year ahead. Here's what you need to know to stay on top of the social game in 2021. Read More
From Our Partners | Online
Expedia scales back strategy on activities
Expedia scales back strategy on activities
By Kevin May | December 21, 2020
The company confirmed that its in-person operations in Hawaii and Orlando - two key markets to push tours, activities and attractions to visitors - will be closed. Read More
News | Online
VIDEO: Vizergy - Launch pitch at Phocuswright Conference 2020
VIDEO: Vizergy - Launch pitch at Phocuswright Conference 2020
By PhocusWire | December 17, 2020
Cloud innovation makes digital sales and marketing simple with an all-in-one platform. Are you ready to simplify your digital? Read More
Interview | Distribution
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