Customer Relationship Management


As fewer people fly, destination marketing becomes a domestic game
As fewer people fly, destination marketing becomes a domestic game
By Bill Obreiter - ADARA | September 8, 2020
For destination marketers, it’s critical to understand how to navigate this new world, where fewer people will be flying.  Read More
Opinion | Technology
VIDEO: MeetingPackage - Launch pitch at Phocuswright Europe 2020
VIDEO: MeetingPackage - Launch pitch at Phocuswright Europe 2020
By PhocusWire | September 5, 2020
Learn how hotel chains and distribution partners have digitized their meetings and events sales with MeetingPackage software. Read More
Interview | Technology
Pricing principles to help hotels maximize revenue during COVID-19
Pricing principles to help hotels maximize revenue during COVID-19
By Vikram Singh | August 31, 2020
Hotels need a "back-to-basics" approach to pricing management, with a focus on facts not feelings. Read More
Opinion | Distribution
Freebird acquired by finance giant Capital One
Freebird acquired by finance giant Capital One
By Kevin May | August 28, 2020
The 2015-launched brand from Massachusetts in the U.S. has been switched off following the deal earlier this month. Read More
News | Online
jerome-wise-pcwe-preview
Phocuswright Europe 2020 preview: Out of Office with... Jerome Wise
By PhocusWire | August 27, 2020
In a series of interviews with executives participating in the online event in September, PhocusWire finds out what they have learned from the COVID-19 crisis. Next up: TravelClick's Jerome Wise. Read More
Interview | Distribution
Travizory lands $2M investment for its traveler identity tech platform
Travizory lands $2M investment for its traveler identity tech platform
By Kevin May | August 17, 2020
The platform allows countries to obtain passenger details, biographic, biometric, itineraries and health information, so that airports and border officials can validate entry requirements. Read More
News | Technology
VIDEO: New Reality With... Richard Harris of Intent
VIDEO: New Reality With... Richard Harris of Intent
By PhocusWire | August 14, 2020
The next guest on the New Reality With... series is Richard Harris, CEO of Intent, a customer intelligence platform serving the travel industry. Read More
News | Online
manifest-escapes-launch
Manifest travel club launched by ex-CEO of Frontier Airlines
By Kevin May | August 12, 2020
Manifest connects its members to getaways and activities in exclusive destinations around the U.S. via private planes. Read More
News | Online
touropp-startup-stage
STARTUP STAGE: TourOpp offers both distribution and communication services for tour and activity operators
By Mitra Sorrells | August 12, 2020
The company has two offerings - an online travel agency selling tours and activities and an automated messaging system to assisst tour operators. Read More
Interview | Startups
Creating a 360-degree customer view in a COVID-19 world
Creating a 360-degree customer view in a COVID-19 world
By Brian Lewis - Openjaw Technologies | August 3, 2020
Airlines can use device ID, browser behavior, transaction insights and other contextual data to create a single view of each customer, enabling great experiences, better tracking and personalized... Read More
From Our Partners | Distribution
REPORT: How data partnerships can speed up recovery
REPORT: How data partnerships can speed up recovery
By Marisa Garcia | August 3, 2020
As travelers begin to once again pack their bags, it's not only necessary to keep them informed an safe, but also to know more about them and to keep them engaged through relevance and personalization... Read More
From Our Partners | Technology
Another ancillary revenue for airlines: seat-blocking tech during a pandemic
Another ancillary revenue for airlines: seat-blocking tech during a pandemic
By Kevin May | July 28, 2020
Buying an entire row or the seat next to you would, previously, have been a fairly niche purchase and often difficult to automate. But that's changed in a COVID-19 world. Read More
News | Distribution
How can travel brands keep customers apprised of border regulations and leisure options?
How can travel brands keep customers apprised of border regulations and leisure options?
By Jennifer Phillips April - Smartvel | July 27, 2020
An increase in travelers is good news for airlines that have been hard hit during the pandemic. As the world reopens, many people are eager for a getaway as a mental reset from months of confinement. Read More
From Our Partners | Online
VIDEO: New Reality With... Barbara Dalibard of SITA
VIDEO: New Reality With... Barbara Dalibard of SITA
By PhocusWire | July 23, 2020
The next guest on the New Reality With... series is Barbara Dalibard, CEO of SITA, one of the world's leading airline and airport technology providers. Read More
News | Technology
How to create a loyalty club in a hotel (without upsetting online travel agencies)
How to create a loyalty club in a hotel (without upsetting online travel agencies)
By Cesar Lopez - Mirai | July 6, 2020
You have probably seen it in all the big hotel chains: loyalty clubs mean a new standard in direct sales and customers are starting to get used to them. Read More
Opinion | Distribution
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