Customer Relationship Management


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VIDEO: AccorHotels on adapting to shocks, localization and the road to digital
By Linda Fox | November 19, 2018
AccorHotels has been on a digital journey since 2014 when it announced its five-year digital transformation strategy. Read More
News | Distribution
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Could Google or Amazon end up owning the traveler profile?
By Linda Fox | November 9, 2018
Who owns the customer profile is going to change, and it could be an online giant such as Google or Amazon. Read More
News | Technology
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Travel fraud trends you need to know
By Michael Reitblat - Forter | November 5, 2018
Online fraud is rampant and travel brands are feeling the pain more than ever before. Fraud attack rates overall have increased by 13% since the beginning of 2017, and these rates show no signs of... Read More
From Our Partners | Technology
Expedia rolls out Guest Insights technology for booking behavior intel
Expedia rolls out Guest Insights technology for booking behavior intel
By Linda Fox | October 30, 2018
Expedia is adding to its services it offers hotels with its Guest Insights technology. Read More
News | Distribution
Q&A: Tech, people and policy - the evolution of travel insurance
Q&A: Tech, people and policy - the evolution of travel insurance
By Kevin May | October 29, 2018
Beth Godlin has worked in the travel insurance sector for 25 years, so is well-placed to analyze where it has come from and where it is heading. Read More
From Our Partners | Technology
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VIDEO: The two well-funded activities brands speak out
By Kevin May & PhocusWire | October 22, 2018
It's been quite a year for Klook and GetYourGuide - both in terms of their individual strategies and the changes taking place in the tours and activities sector that they operate in. Read More
News | Online
Three ways hoteliers are kicking silos of technology for good (finally)
Three ways hoteliers are kicking silos of technology for good (finally)
By Klaus Kohlmayr - IDEAS | October 18, 2018
Stop me if you’ve heard this before: In the age of OTAs and industry disruption, effectively managing a complex channel and distribution strategy is critical to a hotelier’s bottom line. Read More
Opinion | Technology
Reimagining the airport model with a customer-focused, digital lens
Reimagining the airport model with a customer-focused, digital lens
By Paul Griffiths - Dubai Airports | October 12, 2018
The very nature of the aviation sector makes it an absolute necessity to have a long‐term view. Read More
News | Technology
VIDEO: Flytographer on the marriage between the Instagram generation and activities
VIDEO: Flytographer on the marriage between the Instagram generation and activities
By Kevin May | October 11, 2018
There are some travel businesses that wouldn't have had the opportunity to exist less than a decade ago, such is the impact that technology and social behavior has had on the industry. Read More
News | Online
VIDEO: Context Travel on standing out with branded tours
VIDEO: Context Travel on standing out with branded tours
By Kevin May | October 8, 2018
Well-backed online travel agencies often get a lot of the headlines - but brands such as Context Travel have been operating quietly and steadily in the background for years. Read More
News | Online
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Creating a Netflix-for-airlines loyalty model at $30/month
By Kevin May | October 5, 2018
The "X-for-hotels" or "Y-for-airlines" idea, when a modern consumer brand is used as a reference point, has become fairly common in the travel industry. Read More
News | Distribution
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Vacation rental vs. hotel tech: What's the future of PMS?
By Jill Menze | October 5, 2018
If vacation rental property managers want to distinguish how they do business compared to hotels, the first step is to rethink how they use technology and data. Read More
News | Technology
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VIDEO: FareHarbor on being acquired by Booking.com
By Kevin May | October 3, 2018
In what has been a transformative year for tours and activities, perhaps one development stood out more than any other. Read More
News | Technology
Offline part 4 hotels
Back in the offline world, part 4: High-tech versus high-touch hotels
By Mitra Sorrells | September 24, 2018
For the final piece in this series, we consider the topic of technology in the hotel environment.  Read More
News | Technology
HYP3R happy as it raises $17M to expand geofencing tech
HYP3R happy as it raises $17M to expand geofencing tech
By Kevin May | September 17, 2018
A string of investors have handed HYP3R a $17 million war chest by way of a Series A investment in the company. Read More
News | Technology