Customer Relationship Management

For destination marketers, it’s critical to understand how to navigate this new world, where fewer people will be flying.  Read More

Learn how hotel chains and distribution partners have digitized their meetings and events sales with MeetingPackage software. Read More

Hotels need a "back-to-basics" approach to pricing management, with a focus on facts not feelings. Read More

The 2015-launched brand from Massachusetts in the U.S. has been switched off following the deal earlier this month. Read More

In a series of interviews with executives participating in the online event in September, PhocusWire finds out what they have learned from the COVID-19 crisis. Next up: TravelClick's Jerome Wise. Read More

The platform allows countries to obtain passenger details, biographic, biometric, itineraries and health information, so that airports and border officials can validate entry requirements. Read More

The next guest on the New Reality With... series is Richard Harris, CEO of Intent, a customer intelligence platform serving the travel industry. Read More

Manifest connects its members to getaways and activities in exclusive destinations around the U.S. via private planes. Read More

The company has two offerings - an online travel agency selling tours and activities and an automated messaging system to assisst tour operators. Read More

Airlines can use device ID, browser behavior, transaction insights and other contextual data to create a single view of each customer, enabling great experiences, better tracking and personalized... Read More

As travelers begin to once again pack their bags, it's not only necessary to keep them informed an safe, but also to know more about them and to keep them engaged through relevance and personalization... Read More

Buying an entire row or the seat next to you would, previously, have been a fairly niche purchase and often difficult to automate. But that's changed in a COVID-19 world. Read More

An increase in travelers is good news for airlines that have been hard hit during the pandemic. As the world reopens, many people are eager for a getaway as a mental reset from months of confinement. Read More

The next guest on the New Reality With... series is Barbara Dalibard, CEO of SITA, one of the world's leading airline and airport technology providers. Read More

You have probably seen it in all the big hotel chains: loyalty clubs mean a new standard in direct sales and customers are starting to get used to them. Read More