Customer Relationship Management


WEBINAR REPLAY! Everything you need to know about open and secure travel marketplaces
WEBINAR REPLAY! Everything you need to know about open and secure travel marketplaces
By PhocusWire | July 2, 2020
This free webinar is your chance to understand how the distribution model is changing and how players across the industries are seizing the opportunity to think in a new, deeper and more secure... Read More
News | Technology
reposite-travel-workspace
How one startup used the downtime to improve life for travel buyers and suppliers
By Linda Fox | June 29, 2020
The team at vintage car tour company Nowaday has spent the downtime created by COVID-19 to build an online workplace for travel buyers and suppliers. Read More
News | Startups
sevenrooms-50-million
SevenRooms raises $50M to expand its hotel guest experience platform
By Mitra Sorrells | June 25, 2020
SevenRooms has raised a $50 million Series B round with Providence Strategic Growth.    Read More
News | Technology
akia-funding-contactless
Hotel tech startup gets $1M to develop contactless communication tools
By Mitra Sorrells | June 17, 2020
 Akia, founded in 2018 by former Facebook engineers, has received capital to expand its contactless communication products for hotels. Read More
News | Startups
InPhocus, episode 13 - Open for business, figuring out change
InPhocus, episode 13 - Open for business, figuring out change
By PhocusWire | June 11, 2020
Luuc Elzinga, president of Netherlands-based Tiqets, joins us on the latest episode of InPhocus to talk about the issues that many suppliers are facing as they recover from the COVID-19 outbreak. Read More
News | Technology
Destination X - The new normal in tourism
Destination X - The new normal in tourism
By PhocusWire | May 27, 2020
Have we learned anything, or do we race back to the same mistakes that many destinations and attractions were making prior to the outbreak?  Read More
News | Technology
VIDEO: New Reality With... Tobias Ragge of HRS
VIDEO: New Reality With... Tobias Ragge of HRS
By PhocusWire | May 21, 2020
The next guest on the New Reality With... series is Tobias Ragge, CEO of HRS, the Germany-based business travel accommodation platform. Read More
News | Distribution
InPhocus, episode 11 - An opportunity for NDC post-coronavirus
InPhocus, episode 11 - An opportunity for NDC post-coronavirus
By PhocusWire | May 21, 2020
Norm Rose, a Phocuswright analyst and veteran travel technology consultant, thinks the reset phase that airlines currently find themselves in will accelerate NDC as a standard (and more) in aviation. Read More
News | Distribution
Destination X - Reopening for tourism after coronavirus
Destination X - Reopening for tourism after coronavirus
By PhocusWire | May 19, 2020
How to reopen for tourism after the coronavirus outbreak is tricky, with concerns around social distancing - to name just one element - added to an existing visitor strategy. Read More
News | Technology
destination-x-smart-strategy-not promos
Destination X - Smart strategies to do right now (instead of making promo videos)
By PhocusWire | May 12, 2020
There are some extremely important things destinations should be doing during this period of, for many, zero tourists coming in. Read More
News | Online
travel-coronavirus-stuck-middle
InPhocus, episode 9 - Stuck in the middle with you
By PhocusWire | May 7, 2020
We discuss how brands that sit between consumers and suppliers have been dealt with a number of issues relating to cash flow and appeasing their commercial partners during the coronavirus outbreak. Read More
News | Distribution
futurestay-2.4m-funding
Futurestay announces $2.4M venture round, plans for "runway into 2022"
By Mitra Sorrells | May 6, 2020
Short-term vacation rental technology provider Futurestay has raised $2.4 million in a venture round. Read More
News | Startups
Luxury rental brand Stay Alfred suspends operations, closes social channels
Luxury rental brand Stay Alfred suspends operations, closes social channels
By Kevin May | April 17, 2020
The U.S.-based high-end property platform initially suspended operations at the beginning of April, as the coronavirus outbreak took a firm grip on cities across the country and travelers were urged to... Read More
News | Online
wit-coronavirus-product-innovation
COVID-19 exposes opportunities to improve travel products and customer services
By Marissa Trew - WiT  | April 14, 2020
As travel companies deal with the impact of the coronavirus, they are finding it has shed light on weaknesses in the value chain and highlighted the need for collaboration.      Read More
News | Online
Coronavirus places heightened concern on hygiene of short-term rentals
Coronavirus places heightened concern on hygiene of short-term rentals
By Jill Menze | April 10, 2020
As guest concerns over cleanliness in vacation rentals mount, industry players are taking stock of how they keep properties safe. Read More
News | Online
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