Customer Relationship Management

VIDEO: Easing the burden of paying for travel
News / Technology
VIDEO: Easing the burden of paying for travel
By PhocusWire | August 4, 2021
What is the appeal of buy-now-pay-later for brands? What segments of the industry is it more popular than others? And what effect does it have on the business models of exissting brands? Read More
What destinations can do about Apple's location data overhaul
Opinion / Technology
What destinations can do about Apple's location data overhaul
By Nikolai Scholz - Adara | August 3, 2021
Building a strategy that isn’t solely reliant on IP address is a smart investment in the future, especially for travel organizations that use location data for targeting and information-gathering. Read More
Airlines must embrace tech to improve passenger experience
Opinion / Technology
Airlines must embrace tech to improve passenger experience
By Juan Hoyos - Cinq | July 30, 2021
How can airlines use technology to improve the overall customer journey as travelers take off in growing numbers? Here are three areas that airlines can focus on to improve the passenger... Read More
Refunds, enhanced cleaning drive booking decisions - not price
News / Online
Refunds, enhanced cleaning drive booking decisions - not price
By Jill Menze | July 28, 2021
According to a new report from Expedia Group, price is not the primary driver behind traveler booking decisions. Read More
VIDEO: Focusing on the opportunities for travel's recovery
From Our Partners / Online
VIDEO: Focusing on the opportunities for travel's recovery
By PhocusWire | July 28, 2021
With mass vaccinations taking place in many countries and the industry attempting to become operational once more, attention is turning to how companies can and should take advantage of the opportunites... Read More
revinate-navis-acquisition
News / Technology
Revinate acquires direct booking platform NAVIS
By Mitra Sorrells | July 27, 2021
Terms of the acquisition have not been disclosed, but Revinate says its investor and partner, Serent Capital sponsored the deal. Read More
The most informed travel agents: Artificial intelligence and consent
Opinion / Technology
The most informed travel agents: Artificial intelligence and consent
By Simon Yencken - Fanplayr | July 27, 2021
As artificial intelligence technologies continue to advance in sophistication and adoption, they will hyper-charge personalization in the travel industry. Read More
modihost-startup-stage
Interview / Startups
STARTUP STAGE: ModiHost is a hotel management system using AI and blockchain
By Mitra Sorrells | July 22, 2021
ModiHost is a hotel management system that uses artificial intelligence to personalize the guest experience and blockchain and smart contracts to build in transparency and efficiency.   Read More
VIDEO: Can the travel industry avoid a post-pandemic social divide?
News / Online
VIDEO: Can the travel industry avoid a post-pandemic social divide?
By PhocusWire | July 21, 2021
Issues range from those that do not have the ability to travel from a vaccination perspective to, in particular, those that do not have the money to resume the same types of trips that they took... Read More
Travel insurance platform Setoo merges with Pattern
News / Online
Travel insurance platform Setoo merges with Pattern
By Kevin May | July 16, 2021
Setoo was created in 2017 with a vision to provide travel businesses a way to automate the insurance process and to develop personalized cover plans for each traveler. Read More
VIDEO: How one airline is unravelling from its last 18 months and looking ahead
News / Distribution
VIDEO: How one airline is unravelling from its last 18 months and looking ahead
By PhocusWire | July 16, 2021
It's been a tough year and a half for almost very airline on the planet. Some, as traffic fell away within days, ran medical supply flights and others pivoted to use some of their aircraft for... Read More
For airlines, customer journeys begin long before takeoff
From Our Partners / Technology
For airlines, customer journeys begin long before takeoff
By Mario Ciabarra - Quantum Metric | July 14, 2021
Long before the physical journey starts, the digital journey begins in earnest.  Read More
tripadvisor-plus-first-chains
News / Distribution
Tripadvisor signs first hotel chains to Plus subscription service
By Mitra Sorrells | July 14, 2021
Three hotels groups with a total of nearly 500 properties around the world are the first corporate-level accommodation partners for Tripadvisor Plus. Read More
VIDEO: Road.Travel - Launch pitch at Phocuswright Europe 2021
Interview / Online
VIDEO: Road.Travel - Launch pitch at Phocuswright Europe 2021
By PhocusWire | July 14, 2021
Establishing a new industry standard for car travels with curated routes and connecting travel destinations to in-car experiences. Read More
VIDEO: FlyNow Aviation - Summit pitch at Phocuswright Europe 2021
Interview / Startups
VIDEO: FlyNow Aviation - Summit pitch at Phocuswright Europe 2021
By PhocusWire | July 13, 2021
Affordable 3D mobility game changer by fulfilling contradicting goals of social, ecologic and economic sustainability. Read More