Customer Relationship Management


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Airbnb reaches seven out of ten properties available for instant booking
By Kevin May | July 18, 2019
The figure is a sizeable jump from 2016, when just one in three of Airbnb's properties could be secured straight away. Read More
News | Online
Industry innovation: Insider perspectives on how to make hospitality better
Industry innovation: Insider perspectives on how to make hospitality better
By Voyager HQ  | July 5, 2019
While it’s certainly not guaranteed that the hospitality industry will maintain its decade-long period of growth, technology continues to be a vital part of the story. Read More
Opinion | Technology
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Hang up the phone, travelers want a connected experience
By Linda Fox | July 2, 2019
The State of the Connected Customer report shows how much expectations of brands have changed. Read More
News | Online
Automated ticket and check-in is great, give me humans for everything else
Automated ticket and check-in is great, give me humans for everything else
By Kevin May | July 2, 2019
Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More
News | Technology
Hotel C-suite buzz: Disruptive Google, data security and emerging tech
Hotel C-suite buzz: Disruptive Google, data security and emerging tech
By Mitra Sorrells | June 27, 2019
Cybersecurity, emerging technology and Google were some of the topics discussed by a trio of hospitality chiefs at the HITEC conference in Minneapolis. Read More
News | Technology
Conversational commerce and the travel industry: it’s time to say hello
Conversational commerce and the travel industry: it’s time to say hello
By Messenger Business  | June 24, 2019
Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and family. Now it’s transforming communications between travel businesses and... Read More
From Our Partners | Online
Amadeus begins Salesforce integration, starts with disruption management
Amadeus begins Salesforce integration, starts with disruption management
This is "just the beginning" - further use cases which could include reservations to come further down the road. Read More
News | Technology
Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain
Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain
By Jill Menze | June 20, 2019
You’ve heard it once, and you’ll hear again how things like blockchain and Amazon’s Alexa are disrupting the travel industry. But when does the talk turn from promise and buzz to practical... Read More
News | Technology
Accor’s renewed focus – aspirational and experiential aspects of a guest
Accor’s renewed focus – aspirational and experiential aspects of a guest
By Ritesh Gupta - China Travel News  | June 20, 2019
The hospitality group asserts that it has moved on from being owner of properties to owning the relationships, dwelling on aspirational and experiential aspects of travelers.  Read More
From Our Partners | Technology
Cendyn Accel-KKR investment
Cendyn eyes growth and acquisitions, transitions leadership with Accel-KKR investment
By Mitra Sorrells | June 20, 2019
The hospitality tech supplier is making plans to grow on the heels of an equity investment from Accel-KKR and under the leadership of new president Tim Sullivan. Read More
News | Technology
RateGain acquires social and guest engagement platform BCV
RateGain acquires social and guest engagement platform BCV
By Kevin May | June 17, 2019
A mid-range, double-digit millions figure is believed to have been paid for 24/7 social media monitoring, reputation management, analytics and content marketing business. Read More
News | Technology
VIDEO: Efectio Sleep - Battleground pitch at Phocuswright Europe 2019
VIDEO: Efectio Sleep - Battleground pitch at Phocuswright Europe 2019
By PhocusWire | June 7, 2019
Helping hotel guests improve sleep quality and bring loyalty program gamification to a new level. No more jet lag, only fun. Read More
Interview | Startups
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VIDEO: HolidayPirates on winning social media and not using Google
By Kevin May | May 30, 2019
HolidayPirates is another of the outliers in the world of online travel in Europe that probably doesn't get the attention that it deserves. Read More
News | Online
VIDEO: NannyBag - Battleground pitch runner-up at Phocuswright Europe 2019
VIDEO: NannyBag - Battleground pitch runner-up at Phocuswright Europe 2019
By PhocusWire | May 30, 2019
Changing the way people travel with a luggage solution for every destination.  Read More
Interview | Startups
mindsay-chatbot-funding
Mindsay adds $10M in Series A funding to expand chatbot service
By Linda Fox | May 29, 2019
Paris-based chatbot startup also took on a brand name after starting out as Destygo. Read More
News | Startups