Canary Technologies and Wyndham Hotel & Resorts are expanding their partnership, rolling out Canary’s AI Voice technology to Wyndham franchisees.
AI Voice handles inbound guest calls, providing booking support and responding to guest questions. It is the latest Canary solution to be added for Wyndham franchisees and is being implemented globally following a pilot at 700 hotels this year.
“Canary is a vital partner for Wyndham, and this expanded collaboration is another example of how, with their help, we continue putting owners first,” said Scott Strickland, chief commercial officer of Wyndham Hotels & Resorts.
“Our franchisees want technology that’s easy to adopt, proven to work and that gives them a real competitive edge. By leaning into AI early and at scale—including solutions like Canary’s AI Voice—we’re helping hotels capture more revenue, deliver faster service and meet guests where they are.”
Canary co-founder and CEO Harman Singh Narula said that the tech specifically helps hotels avoid missed opportunities.
“Industry data shows that hotels miss up to 30% of inbound calls, a third of which are to make a booking. With Canary’s AI Voice, hotels can now ensure 100% of calls are answered, making it smarter, faster and more rewarding for hotels and travelers alike.”
Canary launched AI Voice in February and announced an $80 million Series D round in June.