Canary Technologies has launched an “AI Voice” platform, an artificial intelligence suite of hotel assistants that can manage calls from travelers, improve bookings and simplify operations.
The company, which provides a guest management system for the hospitality industry, said the platform is full-service with four solutions included: an AI Front Desk Assistant, AI Concierge Assistant, AI Booking Agent and AI Central Reservations Assistant.
“A new era of guest communication is unfolding, presenting hotels with an unprecedented opportunity to redefine hospitality,” said SJ Sawhney, co-founder and president at Canary Technologies.
Subscribe to our newsletter below
Sawhney said modern travelers feel entitled to rapid answers, bookings that are seamless and 24/7 support, but often hospitality teams aren’t able to handle demand at its peak, leading to a “compromised guest experience” and missed opportunity for revenue.
“Our AI Voice Platform is designed specifically for hotels to bridge this gap – enhancing operations and elevating service across the entire guest journey,” he said.
In a recent study, Canary Technologies reported 61% of the hospitality sector believes the impact of AI will be known within the year. Seventy-three percent of survey respondents said they believe AI will be transformative for the industry but the when and how remains unknown.
The company also partnered with TUI Hotels & Resorts and BWH Hotels last year. And Canary made headlines in June for the $50 million in funding it received in a Series C round, following its 2022 Series B funding round.