Voice


travelport-digital-traveler-2019
Trust and finding the right option are top traveler frustrations online
By Linda Fox | September 17, 2019
Trust issues and lengthy search processes are the top frustrations for travelers in Travelport's Global Digital Traveler study. Read More
News | Technology
VIDEO: Facebook Messenger Business on airlines getting chatty
VIDEO: Facebook Messenger Business on airlines getting chatty
By PhocusWire | September 17, 2019
With millions of businesses and consumers using the service, it's no wonder the aviation sector is using messaging tools to manage important parts of its communications with passengers. Read More
From Our Partners | Online
Beekeeper grabs $45M to add buzz to hotel staff communications
Beekeeper grabs $45M to add buzz to hotel staff communications
By Kevin May | September 16, 2019
The Switzerland-based company works with a string of hotels around the world, as well as providing tools for companies in the manufacturing and retail industries. Read More
News | Technology
VIDEO: SITA on aviation's massive task to connect the digital dots
VIDEO: SITA on aviation's massive task to connect the digital dots
By Kevin May | September 9, 2019
PhocusWire spoke to SITA CEO Barbara Dalibard about the "digitalization" of passengers and both the opportunities and challenges facing the entire sector. Read More
News | Technology
Travelport EasyJet voice search in app
Travelport creates voice search for EasyJet’s app
By Mitra Sorrells | September 5, 2019
Dubbed “Speak Now,” the search tool has been created by Travelport using Google Cloud’s natural language understanding tool known as Dialogflow. Read More
News | Technology
SITA report digital travelers driving strategy
“Post-digital” generations driving airline and airport IT strategy by 2025
By Mitra Sorrells | September 4, 2019
A significant demographic shift is taking place that airline and airport IT leaders say will be the biggest influence on their passenger solution strategy by 2025. Read More
News | Technology
Q&A: Ritz-Carlton founder Horst Schulze on tech's role in luxury hotels
Q&A: Ritz-Carlton founder Horst Schulze on tech's role in luxury hotels
By Mitra Sorrells | September 3, 2019
Ritz-Carlton co-founder Horst Schulze shares his views on how the luxury category has changed, the best ways to integrate technology and his changing views on online intermediaries and crowd-sourced... Read More
News | Technology
Research Spotlight: Are bots the future of brick and mortar?
Research Spotlight: Are bots the future of brick and mortar?
By Jill Menze | August 14, 2019
A new report from Phocuswright examines how several chatbot startups found a way to turn bot limitations into a feature rather than a bug. Read More
News | Technology
Startup Stage Eddy Travels
STARTUP STAGE: Eddy Travels provides personalized trip planning in messaging apps
By Mitra Sorrells | July 23, 2019
Eddy Travels is an AI-powered travel assistant that functions inside messaging platforms such as Facebook Messenger, WhatsApp, Slack, Viber and Line.   Read More
Interview | Startups
Dave Berkus technology opportunities and mistakes
Q&A: Hospitality tech guru Dave Berkus on disruption, exec mistakes and Amazon
By Mitra Sorrells | July 16, 2019
Dave Berkus, creator of one of the earliest property management systems, discusses technology lifecycles, the risk of hacking, tech giants and travel, his advice for entrepreneurs and travel executive... Read More
News | Technology
Automated ticket and check-in is great, give me humans for everything else
Automated ticket and check-in is great, give me humans for everything else
By Kevin May | July 2, 2019
Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More
News | Technology
Hotel C-suite buzz: Disruptive Google, data security and emerging tech
Hotel C-suite buzz: Disruptive Google, data security and emerging tech
By Mitra Sorrells | June 27, 2019
Cybersecurity, emerging technology and Google were some of the topics discussed by a trio of hospitality chiefs at the HITEC conference in Minneapolis. Read More
News | Technology
Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain
Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain
By Jill Menze | June 20, 2019
You’ve heard it once, and you’ll hear again how things like blockchain and Amazon’s Alexa are disrupting the travel industry. But when does the talk turn from promise and buzz to practical... Read More
News | Technology
Mastercard makes experiences available via voice technology
Mastercard makes experiences available via voice technology
By Linda Fox | June 18, 2019
Mastercard has released an experiences skill for smart speakers such as Amazon Alexa and Google Home. Read More
News | Technology
VIDEO: Brent Hoberman on the missed chance to buy Booking.com
VIDEO: Brent Hoberman on the missed chance to buy Booking.com
By Jill Menze | May 17, 2019
During a pair of interviews at Phocuswright Europe, Brent Hoberman discussed his investment strategy, emerging technologies and much more. Read More
News | Online