Voice

News / Online

Travel websites failing basic accessibility tests

By Linda Fox | August 30, 2023

Consistent accessibility issues such as missing alternative text and unlabeled form fields are barriers to bookings from disabled travelers. Read More

News / Technology

MakeMyTrip adds Microsoft’s GPT tech for voice-assisted travel booking

By Mitra Sorrells | May 9, 2023

The India-based online travel agency says it will use the technology to introduce voice-assisted booking in Indian languages. Read More

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News / Startups

Autio raises $5.9M to expand mobile storytelling reach

By Derek Catron | April 5, 2023

The Kevin Costner co-founded mobile audio storytelling app also announced a strategic partnership with iHeartMedia, which led the funding round. Read More

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News / Technology

The evolution of in-room voice tech in hospitality

By Kathryn Walson | January 25, 2023

Voice assistants help short-staffed hotels by answering routine questions that the front desk would otherwise have to answer. They can also boost revenue by upselling spa services or future bookings,... Read More

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News / Online

Top global consumer trends and what they mean for travel

By Linda Fox | January 17, 2023

Euromonitor's new report, Top 10 Global Consumer Trends for 2023, is out today and provides insights travel companies can use to tap into these behaviors. Read More

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News / Online

Two chatbot companies serving travel secure funding for expansion

By Kathryn Walson | January 17, 2023

Dallas-based Inbenta has landed $40 million, while New York-based NLX has scored $4.6 million. Both companies cater to the travel sector, among other industries. Read More

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Opinion / Technology

Voicing optimism about the future of travel call centers

By Markus Stumpe - Cruisewatch | September 16, 2022

Travel brands can benefit from a hybrid model where data forms a bridge between human agents and technology. Read More

News / Technology

What’s next for voice in short-term rentals?

By Dana Young - AIPEX Technologies | July 22, 2022

Are we approaching a tipping point where AI will be a normal part of the guest experience in a short-term rental? Read More

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News / Technology

Travel chatbot provider Mindsay acquired by automation specialist Laiye

By Mitra Sorrells | April 14, 2022

Mindsay's AI-powered chat solutions are used by hotels, airlines, airports, OTAs and rail companies to automate customer service. Read More

Opinion / Technology

No, guests do not require human-provided services in hospitality

By Max Starkov - hospitality consultant and strategist | January 4, 2022

Max Starkov makes a case that in five years, hotels will operate with about 50% of the staff they had in 2019 – and that’s not a bad thing. Read More

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News / Technology

Jin Jiang partners with Tencent to spur hospitality innovation in China

By Mitra Sorrells | December 21, 2021

The hospitality and technology companies will work together to identify startups and to enable them to test their solutions in Jin Jiang%27s hotels. Read More

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News / Online

Uniguest acquires Volara to launch voice tech division

By Mitra Sorrells | November 4, 2021

Volara founder and CEO Dave Berger will become executive vice president of Uniguest’s new voice division, which will maintain the brand name of Volara. Read More

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News / Technology

Disney, Amazon unveil custom voice assistant

By Christina Jelski - Travel Weekly | September 30, 2021

Disney World hotel guests will be able to use the Amazon Echo device for information, requests and interactive experiences. Read More

Interview / Technology

VIDEO: Qtravel - Launch pitch at Phocuswright Europe 2021

By PhocusWire | July 12, 2021

Qtravel is a Travel-Search-as-a-Service to easily develop tailored, fast search and discovery experiences that decrease costs and convert. Read More

Opinion / Technology

Is robotics taking over hospitality? Yes and no

By Chris Connar - Angie Hospitality | March 19, 2021

Robots and automated technology support the current evolution of hospitality, but only when they allow staff to focus on delivering exceptional guest services. Read More

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