Voice


Dave Berkus technology opportunities and mistakes
Q&A: Hospitality tech guru Dave Berkus on disruption, exec mistakes and Amazon
By Mitra Sorrells | July 16, 2019
Dave Berkus, creator of one of the earliest property management systems, discusses technology lifecycles, the risk of hacking, tech giants and travel, his advice for entrepreneurs and travel executive... Read More
News | Technology
Automated ticket and check-in is great, give me humans for everything else
Automated ticket and check-in is great, give me humans for everything else
By Kevin May | July 2, 2019
Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More
News | Technology
Hotel C-suite buzz: Disruptive Google, data security and emerging tech
Hotel C-suite buzz: Disruptive Google, data security and emerging tech
By Mitra Sorrells | June 27, 2019
Cybersecurity, emerging technology and Google were some of the topics discussed by a trio of hospitality chiefs at the HITEC conference in Minneapolis. Read More
News | Technology
Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain
Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain
By Jill Menze | June 20, 2019
You’ve heard it once, and you’ll hear again how things like blockchain and Amazon’s Alexa are disrupting the travel industry. But when does the talk turn from promise and buzz to practical... Read More
News | Technology
Mastercard makes experiences available via voice technology
Mastercard makes experiences available via voice technology
By Linda Fox | June 18, 2019
Mastercard has released an experiences skill for smart speakers such as Amazon Alexa and Google Home. Read More
News | Technology
VIDEO: Brent Hoberman on the missed chance to buy Booking.com
VIDEO: Brent Hoberman on the missed chance to buy Booking.com
By Jill Menze | May 17, 2019
During a pair of interviews at Phocuswright Europe, Brent Hoberman discussed his investment strategy, emerging technologies and much more. Read More
News | Online
angie-acquires-roxy-guest-tech
Angie takes over rival Roxy in guest room tech consolidation
By Linda Fox | May 13, 2019
Angie Hospitality acquires the assets of Roxy, a rival in the hotel guest room technology space. Read More
News | Technology
Google uses car rental booking to demo next phase of voice assistant tech
Google uses car rental booking to demo next phase of voice assistant tech
By Kevin May | May 9, 2019
A fairly significant step up in voice technology was unveiled by Google this week - with car rental featured in an example of how personalization will be used by the assistant. Read More
News | Technology
Middle East series part 4 aviation
Middle East, part 4: Aviation innovation
By Mitra Sorrells | April 29, 2019
For the final piece in our monthlong series on the Middle East, we take a look at innovations in the airline sector. Read More
News | Technology
Berger Volara on Alexa mistakes
Lessons learned from a failed Amazon Alexa deployment
By David Berger - Volara  | April 10, 2019
The success of Amazon Alexa for hospitality depends largely on how it is deployed, argues Volara CEO David Berger. Read More
Opinion | Technology
Get chatting: Preparing hotels (and travelers) for automated messaging
Get chatting: Preparing hotels (and travelers) for automated messaging
By Aleksei Udachny - ReviewPro  | April 5, 2019
To keep up with expectations, hoteliers are learning to embrace certain forms of automated messaging (and discovering other ways it can benefit them and guests). Read More
Opinion | Technology
fliggy-alibaba-flyzoo-hotel
Fliggy packs Alibaba technology into debut FlyZoo hotel
By Linda Fox | March 13, 2019
Fliggy sets up FlyZoo hotel with automated services to improve the guest experience. Read More
News | Technology
google-assistant-voice-book-hotel-1
Time to talk - using Google Assistant to book a hotel room
By Pablo Delgado - Mirai  | March 7, 2019
It is becoming clearer that using voice commands to search for and book hotels is going to be disruptive in the hotel industry and will soon be changing the rules of the game. Read More
Opinion | Technology
business-travel-airport-woman-innovation-3
Why travel management companies have a responsibility to drive innovation
By David Thompson - American Express Global Business Travel  | March 5, 2019
Business travel should be the most fertile ground for innovation in the traveler experience. However, the industry must first be willing to drive change rather than passively react to it. Read More
Opinion | Technology
AirAsia launches venture capital fund to grow startup base in Southeast Asia
AirAsia launches venture capital fund to grow startup base in Southeast Asia
By Jill Menze | March 5, 2019
The low-cost carrier’s venture arm, RedBeat Ventures, is establishing the VC fund - dubbed RedBeat Capital - alongside a strategic partnership with San Francisco-based startup accelerator and venture... Read More
News | Online