Voice


VIDEO: Brent Hoberman on the missed chance to buy Booking.com
VIDEO: Brent Hoberman on the missed chance to buy Booking.com
By Jill Menze | May 17, 2019
During a pair of interviews at Phocuswright Europe, Brent Hoberman discussed his investment strategy, emerging technologies and much more. Read More
News | Online
angie-acquires-roxy-guest-tech
Angie takes over rival Roxy in guest room tech consolidation
By Linda Fox | May 13, 2019
Angie Hospitality acquires the assets of Roxy, a rival in the hotel guest room technology space. Read More
News | Technology
Google uses car rental booking to demo next phase of voice assistant tech
Google uses car rental booking to demo next phase of voice assistant tech
By Kevin May | May 9, 2019
A fairly significant step up in voice technology was unveiled by Google this week - with car rental featured in an example of how personalization will be used by the assistant. Read More
News | Technology
Middle East series part 4 aviation
Middle East, part 4: Aviation innovation
By Mitra Sorrells | April 29, 2019
For the final piece in our monthlong series on the Middle East, we take a look at innovations in the airline sector. Read More
News | Technology
Berger Volara on Alexa mistakes
Lessons learned from a failed Amazon Alexa deployment
By David Berger - Volara  | April 10, 2019
The success of Amazon Alexa for hospitality depends largely on how it is deployed, argues Volara CEO David Berger. Read More
Opinion | Technology
Get chatting: Preparing hotels (and travelers) for automated messaging
Get chatting: Preparing hotels (and travelers) for automated messaging
By Aleksei Udachny - ReviewPro  | April 5, 2019
To keep up with expectations, hoteliers are learning to embrace certain forms of automated messaging (and discovering other ways it can benefit them and guests). Read More
Opinion | Technology
fliggy-alibaba-flyzoo-hotel
Fliggy packs Alibaba technology into debut FlyZoo hotel
By Linda Fox | March 13, 2019
Fliggy sets up FlyZoo hotel with automated services to improve the guest experience. Read More
News | Technology
google-assistant-voice-book-hotel-1
Time to talk - using Google Assistant to book a hotel room
By Pablo Delgado - Mirai  | March 7, 2019
It is becoming clearer that using voice commands to search for and book hotels is going to be disruptive in the hotel industry and will soon be changing the rules of the game. Read More
Opinion | Technology
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Why travel management companies have a responsibility to drive innovation
By David Thompson - American Express Global Business Travel  | March 5, 2019
Business travel should be the most fertile ground for innovation in the traveler experience. However, the industry must first be willing to drive change rather than passively react to it. Read More
Opinion | Technology
AirAsia launches venture capital fund to grow startup base in Southeast Asia
AirAsia launches venture capital fund to grow startup base in Southeast Asia
By Jill Menze | March 5, 2019
The low-cost carrier’s venture arm, RedBeat Ventures, is establishing the VC fund - dubbed RedBeat Capital - alongside a strategic partnership with San Francisco-based startup accelerator and venture... Read More
News | Online
Sounding Off: Voice-enabled devices in travel need to be given time
Sounding Off: Voice-enabled devices in travel need to be given time
By PhocusWire | March 1, 2019
A touch of the "information superhighway - it'll never catch on"-type reactions to voice tech failures should be put to one side. Read More
Interview | Technology
Do not disturb: Not all hotel guests want Amazon's Alexa as a roommate
Do not disturb: Not all hotel guests want Amazon's Alexa as a roommate
By Christina Jelski - Travel Weekly  | February 27, 2019
Maybe this won't surprise anyone, but it turns out that some hotel guests are not happy about having listening devices in their rooms, even if the device in question is there to help them. Read More
News | Technology
travelport-business-travel-tech
Business travelers happy with tech and human hybrid approaches to services
By Linda Fox | February 13, 2019
Travelport research reveals the technologies business travelers are adopting, with support growing for alt-human interfaces. Read More
News | Technology
Google tells hotels to think of smart devices as extra organs of a guest's body
Google tells hotels to think of smart devices as extra organs of a guest's body
By Hollis Thomases - Phocuswright  | February 4, 2019
The search giant says the proliferation of devices has created rapid, cultural shifts and changed the way people expect things from their brands... making people more curious, demanding and... Read More
News | Technology
phocuswright ota market excitement
Four key developments keeping the U.S. OTA market exciting
By Phocuswright Research  | February 4, 2019
Phocuswright's recent travel research identifies four key developments that make the U.S. online travel agency market an exciting one to watch in 2019. Read More
News | Online