Voice


VIDEO: American Express GBT on rogue spend, digital experience and content fragmentation
VIDEO: American Express GBT on rogue spend, digital experience and content fragmentation
By Linda Fox | March 4, 2020
American Express GBT's Evan Konwiser, executive vice president of product and strategies, joins us in the PhocusWire Studio at Travel Technology Europe 2020. Read More
News | Online
cwt-messaging-service
CWT adds messaging service for travelers, ponders adding voice tech
By Linda Fox | February 13, 2020
The technology enables travelers to contact a counselor at any time of the day via desktop, mobile or a third party messaging app approved by their employer. Read More
News | Technology
The next decade of change in the travel industry
The next decade of change in the travel industry
By Abhijit Pal - Expedia Group  | December 30, 2019
Expedia Group's head of research for the Travel Partners Group shares his predictions - some obvious and some outlandish - for the next 10 years. Read More
Opinion | Technology
Booking.com building connected travel with Google Nest
Booking.com building connected travel with Google Nest
By Linda Fox | December 20, 2019
Booking.com and Google Nest say guests and hosts are looking for more safety and security features when staying in private accommodation with smart technology potentially filling gaps. Read More
News | Technology
VIDEO: Bespoke - Summit pitch Phocuswright Conference 2019
VIDEO: Bespoke - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 16, 2019
Bebot: The AI-powered multilingual concierge chatbot for hotels, airports, stations and cities. Read More
Interview | Startups
VIDEO: SnapTravel - Summit pitch Phocuswright Conference 2019
VIDEO: SnapTravel - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 16, 2019
A consumer brand that has driven $100 million+ in hotel sales over messaging (SMS, Messenger, WhatsApp). Read More
Interview | Startups
netomi-opinion-airline-ai
How airline customer experience will take off with artificial intelligence
By Puneet Mehta - Netomi  | December 11, 2019
Netomi CEO Puneet Mehta says 2020 will be a pivotal year for use of artificial intelligence in the airline industry.  Read More
News | Technology
voice-search-marketing
Why voice is the travel marketers’s next destination
By Joel Davis - Mighty Social  | November 20, 2019
A new voice-enabled era for travel is coming, and now is the time for brands to take advantage of it. Read More
Opinion | Technology
google-maps-translation
Google Maps adds local language help for travelers, plots guides feature
By Linda Fox | November 19, 2019
Google Maps has launched a translation service through Google Translate that helps users navigate destinations through local languages. Read More
News | Technology
STARTUP STAGE: Whispr wants to help frontline staff with voice guidance
STARTUP STAGE: Whispr wants to help frontline staff with voice guidance
By Linda Fox | November 15, 2019
The company was recently accepted into IAG's Hangar 51 accelerator and has begun work with maintenance staff at Spain flag carrier, Iberia. Read More
Interview | Startups
WEBINAR REPLAY! Get ready for 5G to transform travel and hospitality
WEBINAR REPLAY! Get ready for 5G to transform travel and hospitality
By PhocusWire | October 24, 2019
Soon, 5G will be here. And it will offer a blazing-fast wireless connection that moves data between your customers and data systems in near-real time. Read More
News | Technology
Why zero‐friction is the future of the travel industry
Why zero‐friction is the future of the travel industry
By Facebook Business  | October 24, 2019
The modern traveler expects nothing less than a frictionless experience and the travel companies that deliver this have the best chance of thriving in the future. Read More
From Our Partners | Online
Future proof, defined: 10 things to look for when considering new hotel tech
Future proof, defined: 10 things to look for when considering new hotel tech
By David Berger - Volara  | October 16, 2019
In the hotel industry, where cost often drives decisions over value, the term "future proof" is often heard, yet equally often ignored.  Read More
Opinion | Technology
destination-marketing-voice
How destinations might soon have a voice via Amazon and Google
By Linda Fox | October 11, 2019
One company hopes to have a beta application ready before the end of 2019 that will enable consumers to search for destination information via the voice-enabled devices. Read More
News | Technology
EasyJet on learning about mobile apps the hard way
EasyJet on learning about mobile apps the hard way
By Linda Fox | October 10, 2019
The low-cost carrier charts the development of its mobile app - from early mistakes to implementing tools that came about following major problems for the airline. Read More
News | Technology
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