Voice

Interview / Startups

Startup Stage: Chaty wants to help tour and activity operators manage inbound calls

By Abby Crotty | July 20, 2026

The AI-powered phone receptionist offers a flexible pricing model, allowing tour operators to reduce spend in quieter months. Read More

News / Technology

Uber adds hotels, leans on loyalty to drive bookings

By Morgan Hines | April 29, 2026

Uber is pushing to become a super app as it expands to offer hotels, voice booking and more. Read More

News / Online

Wyndham working across AI platforms to drive direct bookings

By Linda Fox | February 20, 2026

Wyndham's CEO Geoffrey Ballotti discussed how the company's AI initiatives will help customers find its properties, boost the guest experience and increase direct bookings. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Airbnb, Datalex, SITA and more...

By PhocusWire | February 13, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

Opinion / Technology

6 AI trends that will matter to hotels in 2026

By Sebastien Leitner - Cloudbeds | January 30, 2026

While the AI hype has been exhausting, Cloudbeds' Sebastien Leitner argues that there are some transformative shifts in hospitality. Read More

News / Technology

Travel industry leaders' 2026 predictions

By Morgan Hines | January 5, 2026

PhocusWire asked industry stakeholders from Priceline, HolidayPirates, Cloudbeds and more about what 2026 will look like in travel. Read More

News / Online

UAE-based VBooking lands $5M

By Abby Crotty | December 30, 2025

The travel booking platform said the funds will be used to develop an AI concierge and AR-enabled tools. Read More

News / Technology

Canary, Wyndham add AI Voice technology for franchisees

By Abby Crotty | December 10, 2025

Canary's AI-powered solution handles inbound guest calls, providing booking support and answering guest questions. Read More

Opinion / Online

Middle East travel: Shaping the future through growth and innovation

By Shadi Kaddoura - Phocuswright | October 31, 2025

The Middle East’s travel transformation offers both a blueprint and a warning, according to Phocuswright analyst Shadi Kaddoura. Read More

News / Technology

How gen AI is reinventing voice technology in travel

By Matthew Parsons | October 15, 2025

Several travel companies are exploring the future of voice technology, covering customer service and business operations through to real-time translation and conversational booking. Read More

News / Startups

Tracking Q3 travel startup funding

By Linda Fox | October 1, 2025

PhocusWire tracks the large and small travel startup funding rounds in Q3 as well as M&A activity in the space. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: TravelPerk, Amadeus, Boatscribe, Ryanair and more...

By PhocusWire | September 12, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Online

Travel Tech Flashback: What made headlines in 2018?

By Linda Fox | August 19, 2025

Take a look back at some of the headlines in the travel industry from 2018. Do they any bearing on what's happening now? Read More

News / Technology

MakeMyTrip upgrades Myra AI assistant

By Linda Fox | August 7, 2025

The updated Myra assistant enables users to ask complex questions and receive personalized recommendations with real-time pricing and availability. Read More

News / Technology

Weighing in on the next generation of travel products and services around the world

By Abby Crotty | August 1, 2025

In an executive panel at Phocuswright Europe 2025, Emilie Dumont, CEO of Digitrips, and Rajnish Kumar, group co-CEO of Ixigo, discussed the tech ties that bind different regions of the world. Read More

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