Voice

VIDEO: Qtravel - Launch pitch at Phocuswright Europe 2021
Interview / Technology
VIDEO: Qtravel - Launch pitch at Phocuswright Europe 2021
By PhocusWire | July 12, 2021
Qtravel is a Travel-Search-as-a-Service to easily develop tailored, fast search and discovery experiences that decrease costs and convert. Read More
Is robotics taking over hospitality? Yes and no
Opinion / Technology
Is robotics taking over hospitality? Yes and no
By Chris Connar - Angie Hospitality | March 19, 2021
Robots and automated technology support the current evolution of hospitality, but only when they allow staff to focus on delivering exceptional guest services. Read More
uipath-opinion-automation
Opinion / Technology
How automation can facilitate hospitality’s recovery
By Brad Beumer - UiPath | February 3, 2021
Automation technologies can be used to benefit guests and staff, now and into the future. Read More
Tripadvisor creates virtual destination tour via Amazon Alexa
News / Online
Tripadvisor creates virtual destination tour via Amazon Alexa
By Kevin May | January 29, 2021
The idea is that Alexa prompts users to choose their own tour, allowing them to visit over several minutes such attractions as nature spots, landmarks, cultural locations and restaurants. Read More
startup-stage-youtip
Interview / Startups
STARTUP STAGE: Youtip provides digital tipping for hotels, tour operators and more
By Mitra Sorrells | January 29, 2021
Users scan QR codes or tap links in email or text messages to access the payment system. Read More
InPhocus, episode 31 - Getting the right signals for a recovery
News / Technology
InPhocus, episode 31 - Getting the right signals for a recovery
By PhocusWire | December 18, 2020
Medallia's Geoff Ryskamp discusses everything from voice tech and social media to how brands have figured out what "signals" to listen to. Read More
VIDEO: Volara - Summit pitch at Phocuswright Conference 2020
Interview / Startups
VIDEO: Volara - Summit pitch at Phocuswright Conference 2020
By PhocusWire | November 24, 2020
The travel and hospitality communications platform for the post-pandemic era. Read More
Hot 25 Startups 2021: Volara
Interview / Startups
Hot 25 Startups 2021: Volara
By PhocusWire | November 9, 2020
Volara provides custom voice-based solutions to the hospitality industry, using its proprietary software that creates a hotel business tool running on hardware like the Amazon Echo and Google Nest Hub,... Read More
contactless-tech-cruise
News / Technology
Touchless tech: Cruise lines adapt to prepare for a healthy return to sailing
By Mitra Sorrells | September 17, 2020
While cruising remains on hold for many lines, companies are finding news ways to add contactless solutions into the guest experience to minimize risk in the future. Read More
google-assistant-hotels
News / Technology
Google expedites launch of contactless guest system for hotels in response to COVID
By Mitra Sorrells | August 26, 2020
The solution has been a pilot since 2018 but Google says it expedited the global launch because of the pandemic. Read More
Touchless tech: How short-term rentals are simplifying stays amid COVID-19
News / Technology
Touchless tech: How short-term rentals are simplifying stays amid COVID-19
By Jill Menze | August 12, 2020
Property managers and hosts are investing in contactless solutions to help guests feel more confident about traveling. Read More
contactless-tech-hotels
News / Technology
Touchless tech: How hotels are preparing for a post-COVID guest experience
By Mitra Sorrells | July 28, 2020
Contactless technology solutions are now a top priority for hoteliers are around the world. Read More
Coronavirus is reshaping the airport experience of the future, part 1
Opinion / Technology
Coronavirus is reshaping the airport experience of the future, part 1
By Omar Abou Faraj - Dubz  | April 28, 2020
Airport technology and new customer interfaces can play a huge role in making the industry more resilient during a pandemic crisis, not to mention bringing in massive and sustainable operational and... Read More
VIDEO: American Express GBT on rogue spend, digital experience and content fragmentation
News / Online
VIDEO: American Express GBT on rogue spend, digital experience and content fragmentation
By Linda Fox | March 4, 2020
American Express GBT's Evan Konwiser, executive vice president of product and strategies, joins us in the PhocusWire Studio at Travel Technology Europe 2020. Read More
cwt-messaging-service
News / Technology
CWT adds messaging service for travelers, ponders adding voice tech
By Linda Fox | February 13, 2020
The technology enables travelers to contact a counselor at any time of the day via desktop, mobile or a third party messaging app approved by their employer. Read More