Voice

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News / Technology
Travel chatbot provider Mindsay acquired by automation specialist Laiye
By Mitra Sorrells | April 14, 2022
Mindsay's AI-powered chat solutions are used by hotels, airlines, airports, OTAs and rail companies to automate customer service.      Read More
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Opinion / Technology
No, guests do not require human-provided services in hospitality
By Max Starkov - hospitality consultant and strategist | January 4, 2022
Max Starkov makes a case that in five years, hotels will operate with about 50% of the staff they had in 2019 – and that’s not a bad thing.   Read More
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News / Technology
Jin Jiang partners with Tencent to spur hospitality innovation in China
By Mitra Sorrells | December 21, 2021
The hospitality and technology companies will work together to identify startups and to enable them to test their solutions in Jin Jiang%27s hotels. Read More
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News / Online
Uniguest acquires Volara to launch voice tech division
By Mitra Sorrells | November 4, 2021
Volara founder and CEO Dave Berger will become executive vice president of Uniguest’s new voice division, which will maintain the brand name of Volara. Read More
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News / Technology
Disney, Amazon unveil custom voice assistant
By Christina Jelski - Travel Weekly | September 30, 2021
Disney World hotel guests will be able to use the Amazon Echo device for information, requests and interactive experiences. Read More
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Interview / Technology
VIDEO: Qtravel - Launch pitch at Phocuswright Europe 2021
By PhocusWire | July 12, 2021
Qtravel is a Travel-Search-as-a-Service to easily develop tailored, fast search and discovery experiences that decrease costs and convert. Read More
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Opinion / Technology
Is robotics taking over hospitality? Yes and no
By Chris Connar - Angie Hospitality | March 19, 2021
Robots and automated technology support the current evolution of hospitality, but only when they allow staff to focus on delivering exceptional guest services. Read More
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Opinion / Technology
How automation can facilitate hospitality’s recovery
By Brad Beumer - UiPath | February 3, 2021
Automation technologies can be used to benefit guests and staff, now and into the future. Read More
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News / Online
Tripadvisor creates virtual destination tour via Amazon Alexa
By Kevin May | January 29, 2021
The idea is that Alexa prompts users to choose their own tour, allowing them to visit over several minutes such attractions as nature spots, landmarks, cultural locations and restaurants. Read More
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Interview / Startups
STARTUP STAGE: Youtip provides digital tipping for hotels, tour operators and more
By Mitra Sorrells | January 29, 2021
Users scan QR codes or tap links in email or text messages to access the payment system. Read More
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News / Technology
InPhocus, episode 31 - Getting the right signals for a recovery
By PhocusWire | December 18, 2020
Medallia's Geoff Ryskamp discusses everything from voice tech and social media to how brands have figured out what "signals" to listen to. Read More
 alt='VIDEO: Volara - Summit pitch at Phocuswright Conference 2020'  Title='VIDEO: Volara - Summit pitch at Phocuswright Conference 2020'
Interview / Startups
VIDEO: Volara - Summit pitch at Phocuswright Conference 2020
By PhocusWire | November 24, 2020
The travel and hospitality communications platform for the post-pandemic era. Read More
 alt='Hot 25 Startups 2021: Volara'  Title='Hot 25 Startups 2021: Volara'
Interview / Startups
Hot 25 Startups 2021: Volara
By PhocusWire | November 9, 2020
Volara provides custom voice-based solutions to the hospitality industry, using its proprietary software that creates a hotel business tool running on hardware like the Amazon Echo and Google Nest Hub,... Read More
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News / Technology
Touchless tech: Cruise lines adapt to prepare for a healthy return to sailing
By Mitra Sorrells | September 17, 2020
While cruising remains on hold for many lines, companies are finding news ways to add contactless solutions into the guest experience to minimize risk in the future. Read More
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News / Technology
Google expedites launch of contactless guest system for hotels in response to COVID
By Mitra Sorrells | August 26, 2020
The solution has been a pilot since 2018 but Google says it expedited the global launch because of the pandemic. Read More