Voice


Cruise series part 3 technology
Inside cruise, part 3: The technical transformation
By Mitra Sorrells | January 22, 2019
For the second in our series on cruise, we explore how cruise lines are using technology to improve the customer experience. Read More
News | Technology
Airline distribution in 2030, part 1: Gravitating towards airlines, intermediaries or tech giants?
Airline distribution in 2030, part 1: Gravitating towards airlines, intermediaries or tech giants?
By Mario Gavira  | January 17, 2019
Airline distribution is an evolving beast - but in the first of this two-part series we outline why developments over the next decade could trigger the most fundamental changes in its history. Read More
Opinion | Distribution
VIDEO: Quicket.io - Launch pitch at Phocuswright 2018
VIDEO: Quicket.io - Launch pitch at Phocuswright 2018
By Kevin May | January 17, 2019
Quicket demonstrates what could be possible if there are no legacy technology constraints for speech and face recognition, virtual and augmented reality, and machine-learning advancement in mobile... Read More
Interview | Technology
cognitive-tech-chatbots
How cognitive technologies might evolve in travel in 2019
By Linda Fox | January 15, 2019
Deloitte says the use of cognitive technologies, such as natural language processing, machine learning and speed recognition, will widen in 2019. Read More
News | Technology
Halo Travel unveiled to bring booking and payments via voice assistant
Halo Travel unveiled to bring booking and payments via voice assistant
By Linda Fox | January 14, 2019
WEX and AI.io have partnered to launch Halo Travel, a voice-activated travel booking assistant. Read More
News | Technology
How are companies really facing personalization in the travel industry?
How are companies really facing personalization in the travel industry?
By Íñigo Valenzuela - Smartvel | January 6, 2019
The discussions revolving around the future of the travel industry are endless. Every article, podcast and webinar out there try to unravel the best strategies and trends companies must follow in order... Read More
From Our Partners | Online
VIDEO: Lola - Summit pitch at Phocuswright 2018
VIDEO: Lola - Summit pitch at Phocuswright 2018
By Kevin May | January 4, 2019
Lola provides companies the visibility and control they want, while giving travelers the amazing experience they need. Read More
Interview | Distribution
Bots, personalized offers will shape younger traveler habits in 2019
Bots, personalized offers will shape younger traveler habits in 2019
By Jill Menze | December 31, 2018
Younger travelers are keen to engage with bots and are more likely to be swayed by personalized offers as they head into 2019. Read More
News | Online
VIDEO: WNS on new frameworks for personalization
VIDEO: WNS on new frameworks for personalization
By Kevin May | December 21, 2018
Personalization is not a new concept in the travel industry - but the next level of engagement between brands and travelers is starting to take affect. Read More
From Our Partners | Technology
VIDEO: OAG on adding tech to intelligence
VIDEO: OAG on adding tech to intelligence
By Kevin May | December 19, 2018
The combination of innovation and technology in aviation has never been as strong and, most importantly, crucial to running a successful airline. Read More
From Our Partners | Technology
Skyscanner airline future op ed
Will airline growth be dependent on mobile and smart technology?
By Hugh Aitken - Skyscanner | December 18, 2018
With passenger numbers set to double over the next twenty years, the aviation industry will need to keep up with the demands of an increasingly connected and tech-savvy traveler.   Read More
Opinion | Technology
QOTW: Something about speaking up for voice
QOTW: Something about speaking up for voice
By Linda Fox | December 14, 2018
Quote from Stephen Taylor, SVP of enterprise at Sojern, in an article on PhocusWire this week. Read More
News | Online
SunExpress claims first for flight booking service via Alexa
SunExpress claims first for flight booking service via Alexa
By Linda Fox | December 13, 2018
SunExpress is enabling customers to search for and book flights via Amazon Alexa. Read More
News | Technology
2018 review 2019 preview voice technology
A review of 2018, a preview for what's next: Voice technology
By Mitra Sorrells | December 12, 2018
To provide a look ahead on this topic, Say It Now CEO Charlie Cadbury offers his take on the top five developments in voice technology he expects to see in 2019. Read More
News | Technology
Phocuswright Conference 2018 India executive interview
VIDEO: MakeMyTrip and Yatra on the future of the Indian travel market
By Mitra Sorrells | December 11, 2018
Cheap smart phones, cheap data and a proliferation of mobile payment options are spurring massive adoption of mobile shopping in India.   Read More
News | Distribution