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Voice
News
/
Online
Travel websites failing basic accessibility tests
By Linda Fox
|
August 30, 2023
Consistent accessibility issues such as missing alternative text and unlabeled form fields are barriers to bookings from disabled travelers.
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News
/
Technology
MakeMyTrip adds Microsoft’s GPT tech for voice-assisted travel booking
By Mitra Sorrells
|
May 9, 2023
The India-based online travel agency says it will use the technology to introduce voice-assisted booking in Indian languages.
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News
/
Startups
Autio raises $5.9M to expand mobile storytelling reach
By Derek Catron
|
April 5, 2023
The Kevin Costner co-founded mobile audio storytelling app also announced a strategic partnership with iHeartMedia, which led the funding round.
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News
/
Technology
The evolution of in-room voice tech in hospitality
By Kathryn Walson
|
January 25, 2023
Voice assistants help short-staffed hotels by answering routine questions that the front desk would otherwise have to answer. They can also boost revenue by upselling spa services or future bookings,...
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News
/
Online
Top global consumer trends and what they mean for travel
By Linda Fox
|
January 17, 2023
Euromonitor's new report, Top 10 Global Consumer Trends for 2023, is out today and provides insights travel companies can use to tap into these behaviors.
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News
/
Online
Two chatbot companies serving travel secure funding for expansion
By Kathryn Walson
|
January 17, 2023
Dallas-based Inbenta has landed $40 million, while New York-based NLX has scored $4.6 million. Both companies cater to the travel sector, among other industries.
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Opinion
/
Technology
Voicing optimism about the future of travel call centers
By Markus Stumpe - Cruisewatch
|
September 16, 2022
Travel brands can benefit from a hybrid model where data forms a bridge between human agents and technology.
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News
/
Technology
What’s next for voice in short-term rentals?
By Dana Young - AIPEX Technologies
|
July 22, 2022
Are we approaching a tipping point where AI will be a normal part of the guest experience in a short-term rental?
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News
/
Technology
Travel chatbot provider Mindsay acquired by automation specialist Laiye
By Mitra Sorrells
|
April 14, 2022
Mindsay's AI-powered chat solutions are used by hotels, airlines, airports, OTAs and rail companies to automate customer service.
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Opinion
/
Technology
No, guests do not require human-provided services in hospitality
By Max Starkov - hospitality consultant and strategist
|
January 4, 2022
Max Starkov makes a case that in five years, hotels will operate with about 50% of the staff they had in 2019 – and that’s not a bad thing.
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News
/
Technology
Jin Jiang partners with Tencent to spur hospitality innovation in China
By Mitra Sorrells
|
December 21, 2021
The hospitality and technology companies will work together to identify startups and to enable them to test their solutions in Jin Jiang%27s hotels.
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News
/
Online
Uniguest acquires Volara to launch voice tech division
By Mitra Sorrells
|
November 4, 2021
Volara founder and CEO Dave Berger will become executive vice president of Uniguest’s new voice division, which will maintain the brand name of Volara.
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News
/
Technology
Disney, Amazon unveil custom voice assistant
By Christina Jelski - Travel Weekly
|
September 30, 2021
Disney World hotel guests will be able to use the Amazon Echo device for information, requests and interactive experiences.
Read More
Interview
/
Technology
VIDEO: Qtravel - Launch pitch at Phocuswright Europe 2021
By PhocusWire
|
July 12, 2021
Qtravel is a Travel-Search-as-a-Service to easily develop tailored, fast search and discovery experiences that decrease costs and convert.
Read More
Opinion
/
Technology
Is robotics taking over hospitality? Yes and no
By Chris Connar - Angie Hospitality
|
March 19, 2021
Robots and automated technology support the current evolution of hospitality, but only when they allow staff to focus on delivering exceptional guest services.
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Expedia Group builds generative AI into multiple products in its “Fall Release”
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Hopper-Turo partnership brings car-sharing to booking platform
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The Phocuswright Conference 2023
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Optimizing payments: Why travel revenue depends on it
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Accenture to pilot Amadeus Cytric Easy AI-powered chatbot
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Bookings for vacation rentals in Asia are on the rise
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While no longer unexpected, the "cost" of air travel disruptions continues to rise
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