Although the pandemic has stretched on much longer than anyone in the travel industry could have anticipated, the crisis has led to some perhaps unexpected outcomes.
In the B2B space for tours and activities, the COVID-19 pandemic has resulted in more openness to partnerships, connectivity and technology, explains Blanca Menchaca, co-founder and CEO at BeMyGuest, on both the operator and distributor side.
“In terms of OTAs, we keep receiving new requests for distribution services that pre-pandemic we wouldn’t have focused too much on,” Menchaca says, speaking in the PhocusWire Studio at The Phocuswright Conference in Florida.
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In Southeast Asia, large attractions in particular are finally adopting technology solutions, Menchaca continues, which will help them solve capacity-related issues as the region reopens.
Speaking with PhocusWire news editor Jill Menze, Menchaca also explains BeMyGuest’s integration with Google’s Things To Do program and its new web-based point of sale system for offline transactions, as well as the future for branded tours and the rise of super apps in travel.
Watch the full interview below.
BeMyGuest on the tech opportunity in tours and activities