The annual SITA Airport IT Trends Survey is usually a decent barometer of what airports are looking at over the next year or so in terms of tech investment.
The latest report, out this week, evaluates the opinions of airports from around the world which were used by 2.35 billion passengers during 2013. representing almost half of the traffic through the world's top 100 airports.
SITA found that self-service and mobile are the key areas for investment over the next three years (80% of airports planning a project in these areas).
Interestingly, within the next three years the world's airports are expecting around nearly 75% of their passengers will use self-service kiosks for departures.
Around half of all airports now have some kind of mobile flight status notification service in place, with the vast majority of airports also planning to use mobile for CRM, way-finding and retail services by 2017.
It's no understatement when SITA CEO Francesco Violante says "this is the age of the connected traveler with nearly all passengers carrying mobiles, tablets and other devices",
Here is an infographic:
NB: Full report available here.
NB2:Airport mobile image via Shuttertstock.