Key components of modern hotel technology and revenue strategies

Conversations about hotel distribution and revenue management inevitably reference some of the impediments many chains and independent properties are facing today – things such as legacy technology, complicated integrations and inefficient, or nonexistent, data sharing. 

But what if the conversation centered around how distribution and revenue management would be handled if a property was starting from scratch?

That is the question posed to Klaus Kohlmayr, chief evangelist at IDeaS, and George Roukas, partner at Hudson Crossing, in a conversation in the PhocusWire studio at The Phocuswright Conference.

Starting with a premise of opening the new “Klaus and George Hotel,” Kohlmayr and Roukas outline the key components of modern, effective hotel distribution and revenue management systems and strategies. 

The two discuss the need for cloud-native, microservice-based systems that recognize and accommodate customers with personalized interactions before, during and after a stay. 

And they express optimism that innovation is accelerating and widespread change is just around the corner.

“I think we’ve seen more change in the hotel distribution models in the last 5 years than in the 25 that came before,” Roukas says. 

And says Kohlmayr, “As soon as one hotel company cracks it, everyone else will too.”

Watch the full discussion below.