Acai Travel, a startup using artificial intelligence to drive efficiency for agency and call center environments, has signed Hopper as its latest partner.
The deal sees Acai, a PhocusWire Hot 25 Startup for 2024,
use its technology to support Hopper's human agents. The startup, which recently landed seed funding of $4 million,
already counts companies including Globespan Travel Management among its customers.
During an interview in the PhocusWire studio at The Phocuswright Conference 2024,
Riky Vittoria, CEO of Acai, shared details of the deal alongside Jo Lai, vice president of customer experience at Hopper.
The pair discussed the potential efficiency gains associated with implementing the technology as well as how the partnership
might develop going forward.
They also touched on the development of AI agents, how quickly we might see agents take over some functions and manual processes as well as potential barriers to further proliferation of the technology.
Watch
the full discussion below with PhocusWire executive editor Linda Fox:
The Phocuswright Conference 2024 Executive Interview: Acai-Hopper partnership
Or listen here: