Call Center

 alt='future-call-centers-cruisewatch-oped'  Title='future-call-centers-cruisewatch-oped'
Opinion / Technology
Voicing optimism about the future of travel call centers
By Markus Stumpe - Cruisewatch | September 16, 2022
Travel brands can benefit from a hybrid model where data forms a bridge between human agents and technology. Read More
 alt='Why the hotel chatbot is a must-have for data collection'  Title='Why the hotel chatbot is a must-have for data collection'
Opinion / Technology
Why the hotel chatbot is a must-have for data collection
By Elitza Stoilova - Umni | August 15, 2022
With the disappearance of third-party cookies, hotel website chatbots will be critical to the collecting of first- and zero-party data. Read More
 alt='marriott-vacations-worldwide'  Title='marriott-vacations-worldwide'
News / Distribution
Q&A: Marriott Vacations Worldwide on digital strategy
By Jill Menze | July 18, 2022
Marriott Vacations Worldwide EVP and chief brand and digital strategy officer Lori Gustafson explains the company's digital-first approach to timeshare. Read More
 alt='Ariane Gorin on Expedia Group’s reimagined marketplace'  Title='Ariane Gorin on Expedia Group’s reimagined marketplace'
News / Online
Ariane Gorin on Expedia Group’s reimagined marketplace
By PhocusWire | July 14, 2022
Speaking during Phocuswright Europe, Ariane Gorin says the "sky's the limit" in what's possible with Expedia Group's  technology. Read More
 alt='Is this hospitality's chance for a fresh start?'  Title='Is this hospitality's chance for a fresh start?'
News / Online
Is this hospitality's chance for a fresh start?
By PhocusWire | July 7, 2022
Speaking during Phocuswright Europe, hotel executives discuss distribution trends, the labor shortage and more. Read More
 alt='booking-holdings-q4-fy-2021'  Title='booking-holdings-q4-fy-2021'
News / Online
Booking Holdings closes 2021 with improved revenue, profit
By Mitra Sorrells | February 23, 2022
Booking Holdings says revenue came in stronger than expected due to higher ADRs, which were up about 9% on a constant currency basis. Read More
 alt='Booking.com ignites anger after customer service outsource move'  Title='Booking.com ignites anger after customer service outsource move'
News / Technology
Booking.com ignites anger after customer service outsource move
By Kevin May | February 14, 2022
The Booking Holdings-owned brand will use global customer service provider Majorel to handle its call center operations, with the exception of staff at its Manchester and Amsterdam locations. Read More
 alt='breeze-airways-neeleman'  Title='breeze-airways-neeleman'
Interview / Online
In The Big Chair - David Neeleman of Breeze Airways
By Mitra Sorrells | February 8, 2022
 Airline industry veteran David Neeleman launched Breeze Airways in May 2021, making it his fifth commercial airline startup along with Morris Air, WestJet, JetBlue and Azul. Read More
 alt='wit-liang-singapore-2021'  Title='wit-liang-singapore-2021'
News / Online
VIDEO: Trip.com Group on recovery investment strategies
By Mitra Sorrells | November 12, 2021
In an interview during WiT Experience Singapore 2021, Trip.com Group co-founder and executive chairman James Liang says the company is ready to return to a growth mindset. Read More
 alt='cover-genius-72-million-investment'  Title='cover-genius-72-million-investment'
News / Technology
Cover Genius secures $72M for global expansion bid
By Kevin May | September 29, 2021
The Australia-based company got backing for the Series C round from Sompo Holdings, which led the investment. G Squared and existing investors also participated. Read More
 alt='Flyr lands $150M funding to expand travel revenue system'  Title='Flyr lands $150M funding to expand travel revenue system'
News / Technology
Flyr lands $150M funding to expand travel revenue system
By Kevin May | September 22, 2021
The U.S.-based company has won the backing from lead investor and growth equity company WestCap. Read More
 alt='travel-building-loyalty-salesforce'  Title='travel-building-loyalty-salesforce'
From Our Partners / Online
Building loyalty into your travel brand
By Marisa Garcia | September 22, 2021
As travel recovers from the COVID-19 pandemic, travel brands need to re-examine the effectiveness of their loyalty programs in encouraging return visits and building a positive brand image. Read More
 alt='Airlines must embrace tech to improve passenger experience'  Title='Airlines must embrace tech to improve passenger experience'
Opinion / Technology
Airlines must embrace tech to improve passenger experience
By Juan Hoyos - Cinq | July 30, 2021
How can airlines use technology to improve the overall customer journey as travelers take off in growing numbers? Here are three areas that airlines can focus on to improve the passenger... Read More
 alt='airbnb 2021 updates'  Title='airbnb 2021 updates'
News / Online
Airbnb unveils “most comprehensive update ever,” offering new flexibility, easier host signup
By Jill Menze | May 24, 2021
Airbnb has introduced more than 100 platform innovations and updates to capture travel demand and increase its pool of and support for hosts. Read More
 alt='customer-empathy-airlines'  Title='customer-empathy-airlines'
Opinion / Technology
Travel recovery goes beyond planes in the sky - it requires customer empathy
By Simon Dempsey - AviLabs | March 25, 2021
Winning business is hard. Most successful companies will tell you that retaining customers is far cheaper than acquiring new ones.  Read More