Call Center


Sleepbox - Summit pitch winner at Phocuswright 2018
Sleepbox - Summit pitch winner at Phocuswright 2018
By Kevin May | December 7, 2018
Sleepbox is a technology-driven micro-hotel providing frictionless, autonomous, affordable, private and safe housing during travel. Read More
Interview | Startups
AirHelp - Launch pitch winner at Phocuswright 2018
AirHelp - Launch pitch winner at Phocuswright 2018
By Kevin May | December 6, 2018
Machine learning: AirHelps' bots in charge of handling claims. Read More
Interview | Technology
Research Spotlight: How call centers are vital to the customer experience
Research Spotlight: How call centers are vital to the customer experience
By Jill Menze | August 23, 2018
Operating a call center is often a costly - but necessary - endeavor for many travel companies. For one, to customers, the call center represents the face of suppliers and informs their first... Read More
News | Online
On The Beach takes offline chance with £20M Classic Collection deal
On The Beach takes offline chance with £20M Classic Collection deal
By Kevin May | August 16, 2018
Proof that online travel brands are still have an eye on opportunities in the physical world, with On The Beach buying luxury travel brand for travel agents, Classic Collection. Read More
News | Online
STARTUP STAGE: Instaroom brings communication to direct hotel bookings
STARTUP STAGE: Instaroom brings communication to direct hotel bookings
By Kevin May | June 27, 2018
Instaroom has built what it calls a "concierge platform" so that hotels can communicate directly with potential guests on their websites. Read More
Interview | Technology
Worldpay on the mobile payment journey
Worldpay on the mobile payment journey
By PhocusWire | June 1, 2018
Did you know that 50% of people would be happy to provide biometric data to make a payment? Read More
News | Technology
OpenJaw on AI, chatbots and measuring success
OpenJaw on AI, chatbots and measuring success
By PhocusWire | May 31, 2018
Chatbots, artificial intelligence and machine learning are three of the buzz trends of the last year or two in the travel industry. Read More
From Our Partners | Technology
VIDEO: Business travel, supplier technology and customer ownership
VIDEO: Business travel, supplier technology and customer ownership
By Kevin May | April 10, 2018
There is an ongoing discussion around the idea that suppliers are gaining more control of the customer as they often have the ability to handle the tech interface. Read More
News | Technology
Baidu app can mimic your voice after just one minute
Baidu app can mimic your voice after just one minute
By Luke Dormehl - Digital Trends | March 1, 2018
Researchers at Chinese search giant Baidu have created an artificial intelligence they claim can learn to accurately mimic your voice — based on less than a minute’s worth of listening to it. Read More
Notated News | Technology
Airlines should consider these critical trends (or fall behind)
Airlines should consider these critical trends (or fall behind)
By Dave O'Flanaghan - Boxever | January 25, 2018
We are witnessing a "coming of age" for airlines and their associated approaches to MarTech. Read More
Opinion | Technology
Video: Don't believe the hype of digital assistants - embrace it
Video: Don't believe the hype of digital assistants - embrace it
By Kevin May | January 10, 2018
The emergence of digital assistants in the past few years has excited many people in the travel brands. Read More
News | Technology
PhocusWire Forecast 2018: Call Centers and Mobile AR
PhocusWire Forecast 2018: Call Centers and Mobile AR
By PhocusWire | December 20, 2017
Technologies at the opposite end of the spectrum - but important considerations for any travel brand as they embark on the next 12 months. Read More
News | Technology