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Nobody wants to be a support ticket - power of real-time comms and service recovery
Nobody wants to be a support ticket - power of real-time comms and service recovery
By Ford Blakely - Zingle  | December 2, 2019
In our real-time economy, even the slightest delay or missed expectation can be the difference between a positive or negative guest experience. Read More
From Our Partners | Technology
VIDEO: Despegar's CEO on growth and navigating regional challenges
VIDEO: Despegar's CEO on growth and navigating regional challenges
By Mitra Sorrells | November 28, 2019
Despegar CEO Damian Scokin discussed the Latin American OTA's plans for continued growth, including new products and partnerships, during an interview at The Phocuswright Conference. Read More
News | Distribution
Industry innovation: Insider perspectives on how to make hospitality better
Industry innovation: Insider perspectives on how to make hospitality better
By Voyager HQ  | July 5, 2019
While it’s certainly not guaranteed that the hospitality industry will maintain its decade-long period of growth, technology continues to be a vital part of the story. Read More
Opinion | Technology
Why travel marketers must be always on and multichannel
Why travel marketers must be always on and multichannel
By Stephen Taylor - Sojern  | July 4, 2019
To be successful in this era of convergence, travel providers must think more strategically, not just about inventory, but about how they’re selling entire experiences. Read More
Opinion | Online
salesforce-connected-customers
Hang up the phone, travelers want a connected experience
By Linda Fox | July 2, 2019
The State of the Connected Customer report shows how much expectations of brands have changed. Read More
News | Online
Automated ticket and check-in is great, give me humans for everything else
Automated ticket and check-in is great, give me humans for everything else
By Kevin May | July 2, 2019
Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More
News | Technology
airline-disruption-cathay-southwet
A tale of two airlines battling disruption with technology
By Linda Fox | June 25, 2019
The cost of disruption to airlines is around 8% of revenue, or $60 billion to the industry, every year. Little wonder then they turning to technology to address disruption from weather events to... Read More
News | Technology
Conversational commerce and the travel industry: it’s time to say hello
Conversational commerce and the travel industry: it’s time to say hello
By Messenger Business  | June 24, 2019
Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and family. Now it’s transforming communications between travel businesses and... Read More
From Our Partners | Online
Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain
Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain
By Jill Menze | June 20, 2019
You’ve heard it once, and you’ll hear again how things like blockchain and Amazon’s Alexa are disrupting the travel industry. But when does the talk turn from promise and buzz to practical... Read More
News | Technology
Travel translation app TripLingo bought by Travel and Transport
Travel translation app TripLingo bought by Travel and Transport
By Kevin May | April 24, 2019
The app was created in 2011 as a means for travelers to obtain instant voice and image translation from a database of useful phrases. Read More
News | Technology
Get chatting: Preparing hotels (and travelers) for automated messaging
Get chatting: Preparing hotels (and travelers) for automated messaging
By Aleksei Udachny - ReviewPro  | April 5, 2019
To keep up with expectations, hoteliers are learning to embrace certain forms of automated messaging (and discovering other ways it can benefit them and guests). Read More
Opinion | Technology
Cruise series part 2 distribution
Inside cruise, part 2: Digging into distribution
By Mitra Sorrells | January 14, 2019
In the second part of our series on cruise, we analyze the sector's distribution model and future outlook. Read More
News | Distribution
VIDEO: SafeTravelRx - Summit pitch at Phocuswright 2018
VIDEO: SafeTravelRx - Summit pitch at Phocuswright 2018
By Kevin May | December 20, 2018
Connecting travelers to on-demand assistance, transmitting location and medical information to emergency responders. Read More
Interview | Startups
VIDEO: Sleepbox - Summit pitch winner at Phocuswright 2018
VIDEO: Sleepbox - Summit pitch winner at Phocuswright 2018
By Kevin May | December 7, 2018
Sleepbox is a technology-driven micro-hotel providing frictionless, autonomous, affordable, private and safe housing during travel. Read More
Interview | Startups
VIDEO: AirHelp - Launch pitch winner at Phocuswright 2018
VIDEO: AirHelp - Launch pitch winner at Phocuswright 2018
By Kevin May | December 6, 2018
Machine learning: AirHelps' bots in charge of handling claims. Read More
Interview | Technology