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How travel brands can communicate, establish trust and build loyalty in a crisis
How travel brands can communicate, establish trust and build loyalty in a crisis
By Kevin May | June 29, 2020
PhocusWire spoke to Salesforce about how the company helped many of its customers through the COVID-19 outbreak and what lessons should be noted by those looking to be better prepared for disruption of... Read More
From Our Partners | Online
Restoring confidence to travel: 5 tech solutions to help customers feel safe again
Restoring confidence to travel: 5 tech solutions to help customers feel safe again
By Jennifer Phillips April - Smartvel | June 29, 2020
With frequent changes and no single source of information, the travel industry is in a quandary. How can it communicate the most up-to-date information with their customers and help them feel confident? Read More
From Our Partners | Online
Consider what happens after the crisis is over (and use it to your advantage)
Consider what happens after the crisis is over (and use it to your advantage)
By Gavin Smith - Element | May 25, 2020
How you can make the business and your people work better, because when this situation is over, and it will be over, people will start travelling again.  Read More
Opinion | Technology
Destination X - Reopening for tourism after coronavirus
Destination X - Reopening for tourism after coronavirus
By PhocusWire | May 19, 2020
How to reopen for tourism after the coronavirus outbreak is tricky, with concerns around social distancing - to name just one element - added to an existing visitor strategy. Read More
News | Technology
Sounding Off: All that talk about being brilliant communicators should be real
Sounding Off: All that talk about being brilliant communicators should be real
Now that marketing is all over the place for a few months, communications has to be the channel that travel brands focus their efforts on. Read More
Interview | Online
VIDEO: Fly Money - Summit pitch Phocuswright Conference 2019
VIDEO: Fly Money - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 18, 2019
Helping travelers pay like locals: Aggregating and pre-ordering all local payment methods to use during vacations - mobile, cash and cards. Read More
Interview | Startups
VIDEO: Mindsay - Summit pitch Phocuswright Conference 2019
VIDEO: Mindsay - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 17, 2019
This leader in conversational AI for the travel industry builds AI-powered chatbots for major travel companies. Read More
Interview | Startups
VIDEO: Cover Genius - Launch pitch Phocuswright Conference 2019
VIDEO: Cover Genius - Launch pitch Phocuswright Conference 2019
By PhocusWire | December 11, 2019
A single integration with XCover creates new revenue opportunities globally for the world's largest travel companies. Read More
Interview | Technology
Nobody wants to be a support ticket - power of real-time comms and service recovery
Nobody wants to be a support ticket - power of real-time comms and service recovery
By Ford Blakely - Zingle  | December 2, 2019
In our real-time economy, even the slightest delay or missed expectation can be the difference between a positive or negative guest experience. Read More
From Our Partners | Technology
VIDEO: Despegar's CEO on growth and navigating regional challenges
VIDEO: Despegar's CEO on growth and navigating regional challenges
By Mitra Sorrells | November 28, 2019
Despegar CEO Damian Scokin discussed the Latin American OTA's plans for continued growth, including new products and partnerships, during an interview at The Phocuswright Conference. Read More
News | Distribution
Industry innovation: Insider perspectives on how to make hospitality better
Industry innovation: Insider perspectives on how to make hospitality better
By Voyager HQ  | July 5, 2019
While it’s certainly not guaranteed that the hospitality industry will maintain its decade-long period of growth, technology continues to be a vital part of the story. Read More
Opinion | Technology
Why travel marketers must be always on and multichannel
Why travel marketers must be always on and multichannel
By Stephen Taylor - Sojern  | July 4, 2019
To be successful in this era of convergence, travel providers must think more strategically, not just about inventory, but about how they’re selling entire experiences. Read More
Opinion | Online
salesforce-connected-customers
Hang up the phone, travelers want a connected experience
By Linda Fox | July 2, 2019
The State of the Connected Customer report shows how much expectations of brands have changed. Read More
News | Online
Automated ticket and check-in is great, give me humans for everything else
Automated ticket and check-in is great, give me humans for everything else
By Kevin May | July 2, 2019
Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More
News | Technology
airline-disruption-cathay-southwet
A tale of two airlines battling disruption with technology
By Linda Fox | June 25, 2019
The cost of disruption to airlines is around 8% of revenue, or $60 billion to the industry, every year. Little wonder then they turning to technology to address disruption from weather events to... Read More
News | Technology
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