With One Order, IATA endeavors to simplify the air retailing model by eliminating the numerous steps needed in the order fulfillment process.
A single Customer Order record will replace the current Electronic Ticket (ET), Electronic Miscellaneous Document (EMD) and Passenger Name Record (PNR), allowing for consistent communication between airline travel partners and service delivery suppliers.
However, similar to NDC, One Order implementation is complex - much more complex than NDC, actually, says Yanik Hoyles, director of industry distribution programs at IATA.
“Where NDC disrupts distribution, One Order disrupts airline IT,” he says, speaking at the GBTA Convention 2019 last week. “It’s real heart surgery for airlines.”
Joined by Ian Heywood, global head of new distribution at Travelport, the two engaged in a very spirited discussion/debate about who One Order benefits (Heywood believes only airlines), where IATA has seen progress, its application in business travel and much more.
Listen to the full session below.