The Phocuswright Conference 2021 - a program for a new era

Now is travel’s renaissance as it wakens to greater energy and bright possibilities – a time to engage with colleagues, customers and partners with fresh perspective.

Considering how hard we have worked to get here, it is imperative to get this moment right.

Ahead of the end of a price discount, Phocuswright has unveiled the program and latest draft of speakers for its flagship event for 2021.

The industry's three-day extravaganza will return in-person at its regular East Coast U.S. home of Hollywood, Florida, from Monday, November 15 to Wednesday, November 17.

Once again travel businesses are hiring (if they can!), posting sales and serving customers. Though the pandemic may never truly go away, there is optimism.

Now is travel’s renaissance as it wakens to greater energy and bright possibilities – a time to engage with colleagues, customers and partners with fresh perspective.

The program (full details here) includes:

Monday, November 15:

Tuesday, November 16:

Wednesday, November 17:

Center Stage

A big step toward improvement is to evaluate our missteps as well as our successes. Is there something broken that needs fixing? An old habit holding us hostage?

Anticipating growth and change is one thing, but charting a course that is profitable, fulfilling and meaningful is another.

We must take stock of the past as we refocus our efforts on the next prize – a healthy and safe environment, an improved travel experience, revitalized destinations, streamlined processes, faster response times, and a fair and diverse workplace.

This year's speaker line-up includes (more to come):