Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

Task management automation takes hold in hospitality
From Our Partners / Technology
Task management automation takes hold in hospitality
By PhocusWire | April 17, 2019
After many years of focusing IT spend on guest-facing technologies, hoteliers are increasingly... Read More
meetingpackage fund raise
News / Technology
MeetingPackage promotes online venue booking through €1.5M raise
By Jill Menze | April 17, 2019
The round for the Finnish meeting venue tech provider closed in late 2018 and was led by existing... Read More
kiw.zuri-unmanned-flights
News / Distribution
Kiwi.com invests in Zuri to help develop unmanned civilian flights
By Linda Fox | April 15, 2019
Virtual interlining specialist Kiwi.com has backed the unmanned flight concept that uses vertical... Read More
Expedia-AI-ML
News / Technology
How Expedia is using deep learning to improve the hotel booking process
By Linda Fox | April 12, 2019
Expedia Partner Solutions is using deep learning models to improve the hotel booking process for... Read More
AI-driven-travel-guide
News / Technology
University stakes claim on first AI-powered travel guide
By Linda Fox | April 12, 2019
The University of Surrey and Open University have created an AI-driven app to enhance a travel... Read More
Zingle chatbot research
News / Technology
Chatbot usage on rise in travel, but effectiveness is tied to saving guests’ time
By Mitra Sorrells | April 11, 2019
A recent survey found consumers prefer human customer service rather than a chatbot, but they would... Read More
Berger Volara on Alexa mistakes
Opinion / Technology
Lessons learned from a failed Amazon Alexa deployment
By David Berger - Volara | April 10, 2019
The success of Amazon Alexa for hospitality depends largely on how it is deployed, argues Volara CEO... Read More
flight-centre-upside
News / Technology
Flight Centre Travel Group acquires 25% stake in corporate travel service Upside
By Linda Fox | April 8, 2019
The strategic investment makes Flight Centre the largest individual shareholder in Upside.... Read More
sounding off 10 equalizer
Interview / Technology
Sounding Off: Personalization can be a great equalizer
By PhocusWire | April 5, 2019
Being able to spot trends within a small business's customer data does not take a huge amount of... Read More
Get chatting: Preparing hotels (and travelers) for automated messaging
Opinion / Technology
Get chatting: Preparing hotels (and travelers) for automated messaging
By Aleksei Udachny - ReviewPro | April 5, 2019
To keep up with expectations, hoteliers are learning to embrace certain forms of automated messaging... Read More
Sponsored Content
From Our Partners
Every link in the booking chain is a compliance risk—and now AI agents have added one more
October 27, 2026
Every link in the booking chain is a compliance risk—and now AI agents have added one more
As AI streamlines booking processes, it adds complexity to tax compliance, with information often lost... Read More
The journey is fragmented. Care shouldn’t be.
October 21, 2026
The journey is fragmented. Care shouldn’t be.
New research from Allianz Partners highlights how travel protection and proactive support during... Read More
How adventure travel can help brands meet changing traveler expectations
October 15, 2026
How adventure travel can help brands meet changing traveler expectations
As travelers seek more immersive experiences, adventure travel offers brands new opportunities to... Read More