Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

meetingpackage fund raise
News / Technology
MeetingPackage promotes online venue booking through €1.5M raise
By Jill Menze | April 17, 2019
The round for the Finnish meeting venue tech provider closed in late 2018 and was led by existing... Read More
kiw.zuri-unmanned-flights
News / Distribution
Kiwi.com invests in Zuri to help develop unmanned civilian flights
By Linda Fox | April 15, 2019
Virtual interlining specialist Kiwi.com has backed the unmanned flight concept that uses vertical... Read More
Expedia-AI-ML
News / Technology
How Expedia is using deep learning to improve the hotel booking process
By Linda Fox | April 12, 2019
Expedia Partner Solutions is using deep learning models to improve the hotel booking process for... Read More
AI-driven-travel-guide
News / Technology
University stakes claim on first AI-powered travel guide
By Linda Fox | April 12, 2019
The University of Surrey and Open University have created an AI-driven app to enhance a travel... Read More
Zingle chatbot research
News / Technology
Chatbot usage on rise in travel, but effectiveness is tied to saving guests’ time
By Mitra Sorrells | April 11, 2019
A recent survey found consumers prefer human customer service rather than a chatbot, but they would... Read More
Berger Volara on Alexa mistakes
Opinion / Technology
Lessons learned from a failed Amazon Alexa deployment
By David Berger - Volara | April 10, 2019
The success of Amazon Alexa for hospitality depends largely on how it is deployed, argues Volara CEO... Read More
flight-centre-upside
News / Technology
Flight Centre Travel Group acquires 25% stake in corporate travel service Upside
By Linda Fox | April 8, 2019
The strategic investment makes Flight Centre the largest individual shareholder in Upside.... Read More
sounding off 10 equalizer
Interview / Technology
Sounding Off: Personalization can be a great equalizer
By PhocusWire | April 5, 2019
Being able to spot trends within a small business's customer data does not take a huge amount of... Read More
Get chatting: Preparing hotels (and travelers) for automated messaging
Opinion / Technology
Get chatting: Preparing hotels (and travelers) for automated messaging
By Aleksei Udachny - ReviewPro | April 5, 2019
To keep up with expectations, hoteliers are learning to embrace certain forms of automated messaging... Read More
ARC venture investment Blockskye
News / Technology
ARC makes first venture capital investment in travel blockchain developer
By Mitra Sorrells | April 5, 2019
ARC has made a Series A investment in Blockskye, a company it is collaborating with to develop... Read More
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Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More
Get real: The power of combining AI with authentic intelligence
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Get real: The power of combining AI with authentic intelligence
Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More
Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More