Travelers who book flights anywhere in the United
States on Kayak now have access to automated
flight monitoring and compensation assistance from Service.
is a startup that files claims with airlines on behalf of travelers when
flights are delayed or cancelled.
this integration, Service will now automatically monitor flights booked on
Kayak’s facilitated booking path, which launched in 2011.
would not confirm how many airlines are part of that service but the company’s
vice president of North American commercial partnerships, Susan Lee, says it is “available
for many of our providers and we continue to launch with new partners.”
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facilitated bookings delayed more than 90 minutes, Service will prompt Kayak to
message travelers and suggest Service to pursue compensation. Service will only
have access to anonymous flight details - no personal information about the traveler
will be shared.
If the traveler pursues a claim and receives a payment, they
pay Service either 30% of that value or a flat rate of $49 for a one-year membership
that waives fees.
goal in working with a partner like Service is to make the travel experience as
seamless and simple as possible, so you can feel confident in your travel
decisions,” Lee says.
our users the opportunity to easily identify eligible flights and seek potential
compensation for flight disruptions is a great benefit.”
founded in 2015, says it saves the average consumer more than $300 a year. The
company recently added a hotel rate monitoring service that will automatically
re-book a guest if the rate drops.
Kayak offers price monitoring for both flights and hotels.