The subjects of diversity, equality and inclusion in society have been pushed to top of the agenda over the last three months following protests in the U.S. surrounding the death of George Floyd.
Subjects that have been discussed for many years are now in the spotlight once more and, this time, unlikely to go away.
One of the most prominent women executives in the industry is Gillian Tans, currently chairwoman and former CEO of Booking.com.
She joined Phocuswright Europe 2020 in early-September for an executive interview ahead of the online event's Diversity In Leadership sessions.
In this interview with PhocusWire's Jill Menze, Tans discusses her career path at the business (she was one of the web giant's first employees in the Netherlands) and the challenges the industry needs to address as it faces up to its responsibility to be inclusive and diverse, both to staff and customers.
Executive Interview: Booking.com - Gillian Tans, Chairwoman - Phocuswright Europe Online 2020