Business travel management looks much different today than it did even 10 years ago. Modern technologies, self-service tools and automation have created efficiencies for both companies and travelers.
But content is also much more fragmented than
it once was. And as travelers have grown accustomed to having access to multiple sources and a variety of ancillary services for their leisure trips, their expectations when they book a business trip have become more complex. In addition, many of these
travelers want to combine work and leisure travel in a single booking.
As director of travel management at Navan, Ben Custance is keenly aware of the needs of corporate travel
suppliers, buyers and the travelers themselves.
In a discussion with PhocusWire editor in chief Mitra Sorrells, Custance explains the state of travel distribution and why access to a range of airline content is more critical than
ever. And he discusses how technology can help streamline the experience for consumers and providers – and why artificial intelligence is critical for the future.
“AI here to stay and companies that fail to adapt will fall behind,” he
said.
Watch the full discussion by completing the form below.