The New Age(nts) Trend Series Part 5: Convergence of GenAI with digital Identity

Join Phocuswright for this series of online conversations exploring the impact of generative AI and autonomous agents on the travel industry.

Because gen AI advancements are moving so fast, this year we’ve decided to double down on something else we do well – bringing together the industry’s brightest minds for in-depth, timely discussions on the most important trends. 

In part five, Mike Coletta, Phocuswright's senior manager, research and innovation, will lead a discussion on how the travel industry needs to prepare for the coming convergence of AI agents with digital ID.

Digital identity holds immense promise to enable seamless travel. Humans are the primary users of digital ID for now, but soon enough, AI agents will use travelers’ IDs (and carry verifiable credentials of their own) as they shop and book on behalf of customers. Critical is that these agents can easily and reliably verify who they are and what they are authorized to do. Learn from the experts building the infrastructure that will define the next era of intelligent travel.

Speakers:

• Jamie Smith, founder, Customer Futures
• Anke Hsu, chief growth officer, Chain4Travel
• Stu Waldron, OpenTravel Alliance