Here's our roundup of the people, product and partner news from the global travel industry this week.
This roundup was created with the help of ChatGPT.
AIntensify adds new travel partners
AIntensify, the AI-powered voice and text analytics platform, has secured partnerships with six new travel clients including MeinSchiffberater, Trendtours and ACN.
With rising demand for real-time sentiment, call intent and resolution analytics, AIntensify enables fast deployment and measurable improvements in customer service. A new AI-driven QA feature now automatically scores calls, improving team clarity and customer satisfaction.
CEO Markus Stumpe said there has been a shift from AI as a novelty to a necessity. Beyond travel, the company is expanding into banking, insurance and energy, backed by newly hired domain experts to meet cross-sector demand for intelligent automation and actionable insights.
Thrust Carbon's NetZero tech
Thrust Carbon has launched the NetZero Forecaster, a tool to help organizations plan their path to net zero by modelling future carbon emissions and costs.
The technology, which integrates with live emissions data, allows users to test decarbonisation strategies, balance climate goals with operational needs and adjust forecasts in real time. Key benefits include visualising cost-effective pathways to net zero, gaining stakeholder buy-in with clear projections and eliminating the need for external consultants.
“Business travel emissions management has just come of age,” said Kit Aspen, CEO of Thrust Carbon, highlighting how the platform unifies emissions measurement, compliance and scenario modelling in one solution.
Amex GBT appoints ex-Google executive
American Express Global Business Travel (Amex GBT) has appointed Becky Power as vice president and general manager, global client management for small to medium-sized enterprises (SME).
Power brings more than 20 years of experience in commercial growth and digital transformation, including senior roles at Google, where she served as managing director for corporate strategy and operations for Europe, the Middle-East and Africa.
In her new role, she will focus on enhancing global client management for Amex GBT Select and Ovation, driving retention and growth across the SME segment. Jason Geall, EVP Global SME, highlighted her strong tech and partnership background as key to supporting Amex GBT’s evolution as a software and services leader in business travel.
PredictX unveils Cogent
PredictX, a leader in AI-driven business travel data intelligence, has launched Cogent, an AI-powered intelligent workforce designed to transform travel and expense management.
Cogent's AI agents deliver proactive, data-driven insights by answering complex questions, identifying savings opportunities, automating sourcing and ensuring compliance. These agents act as virtual full-time employees, seamlessly integrated within travel managers' teams to support tasks like sourcing, risk management and auditing.
Cogent continuously monitors and analyzes travel data from over 200 systems to provide a consolidated source of truth. CEO Keesup Choe said Cogent empowers travel buyers with actionable strategies and measurable savings, enhancing program optimization.
Corporate Travel Management, Mesh
Corporate Travel Management (CTM) has partnered with Mesh Payments to elevate the travel and expense experience for CTM’s North American clients.
The collaboration integrates Mesh’s AI-powered expense management tools with CTM’s global travel services, offering real-time spend visibility, automated compliance and seamless reconciliation.
The goal is to give customers greater flexibility, control and alignment with their financial goals. “We’re thrilled to deliver innovative, customer-centric payment solutions,” said Anita Salvatore, CEO North America at CTM. The partnership enhances CTM’s payment ecosystem while supporting Mesh’s mission to simplify and modernize travel expense management.
Serko, Amadeus
Serko has integrated Amadeus New Distribution Capability (NDC) content into its Zeno platform, enhancing its corporate travel management capabilities.
Travelers can book personalized NDC airline offers, including corporate-negotiated fares, through Zeno. The partnership aims to offer more flexibility, combining NDC and EDIFACT fares in a single booking by December 2025. The integration, particularly relevant for Australia and New Zealand markets, supports the upcoming Qantas Distribution Model. The pair aim to set a new standard for dynamic, personalized travel options in the business travel sector.
Stay22, Vio
Stay22 has expanded its inventory through a partnership with Vio, adding access to Agoda’s 4.5 million accommodations, with a strong presence in Asia.
The integration allows Stay22’s affiliate partners to monetize Agoda links automatically through tools such as LinkSwap, the Stay22 Script and the Allez Generator, without additional setup. The company aims to unlock new revenue from Asia-based travel content with the move. The travel tech company continues to grow its suite of tools, including the recently launched Map Button and Script Builder, as it aims to connect travel content to commerce using artificial intelligence (AI) and machine learning.
Air Montenegro, RateGain
Air Montenegro has partnered with RateGain to adopt its AI-powered airfare pricing platform, AirGain, as the airline expands its European network.
The tool provides real-time competitive fare insights, helping revenue teams respond swiftly to market shifts and optimize pricing strategies. Launched in 2021, Air Montenegro is working to scale operations to meet rising demand and sees AirGain as key to agile, data-driven decision-making. The solution aggregates pricing data from both direct and indirect channels, offering a unified view to benchmark fares, track trends and improve load factors amid Europe’s fast-changing travel landscape.
Selfbook, PayPal
Selfbook, a PhocusWire Hot 25 Travel Startup for 2023, has partnered with PayPal to integrate PayPal Buy Now Pay Later and Venmo into its hotel booking platform, streamlining payments and unlocking exclusive rates for travelers.
Hotels using Selfbook will be featured in the “Offers” tab of the PayPal app, gaining direct distribution access to PayPal’s user base. The collaboration also supports agentic AI experiences, including integration with Perplexity, allowing users to search, book and pay within chat. Selfbook will migrate credit card processing to PayPal Enterprise Payments, enhancing checkout speed, flexibility and conversion while boosting profitability for hotel partners through commission-free offers.
TravelPerk launches insurance add-on
TravelPerk has launched a medical and baggage insurance add-on for European business travelers booking return flights, addressing a major coverage gap revealed in new company research.
The research found 44% of business travelers lack official company insurance, with many relying on personal or credit card coverage. Despite 78% experiencing travel disruption, only 37% cite insurance as a key company support. Powered by battleface, the in-platform solution expands TravelPerk’s protection suite, including FlexiPerk and 24/7 care. The rollout in the United Kingdom follows earlier European launches and reflects TravelPerk’s push to meet regional needs with flexible, localized travel protection options.