Mirai has launched an artificial intelligence (AI) infrastructure that enables hotel bookings to be completed through natural language interactions.
The platform allows travelers to ask questions, receive quotes and complete reservations across multiple channels. These include chat, email, WhatsApp and phone, as well as AI assistants such as ChatGPT, Claude and Gemini.
Payments are handled within the booking system, without redirecting users to a website.
Rather than adding a conversational layer to an existing system, Mirai said it redesigned its infrastructure to operate through natural language, with real-time access to availability, pricing, promotions and business rules.
The system combines the booking engine, a structured knowledge base, conversational intelligence and a governance layer into a single architecture that enables consistent responses across channels.
The platform also connects to external AI assistants using Model Context Protocol (MCP), exposing structured content, availability, rates and booking functions.
When AI agents act on behalf of travelers, “hotels will no longer compete only for human attention on their websites,” said Pablo Delgado Díaz-Pache, managing partner and CEO America for Mirai, in a LinkedIn post. “They will compete to be discoverable, understandable and bookable by machines.”
Separately, Hospitable has launched an MCP server for short-term rental operators, enabling AI assistants to connect to its property management system.
The capability enables assistants to access reservations, guest communications, calendars and financial data. Users can take actions such as analyzing bookings, sending messages or triggering workflows.
Hospitable said the release enables greater customization, with future capabilities focused on “pricing, task management and operational settings.”
MCP and similar protocols are enabling experimentation across the travel ecosystem.
Discoverability remains an issue, since AI assistants don’t automatically discover MCP servers. Mirai said in a blog post that adoption is expected to grow as the technology develops.
Together, the developments show how travel technology providers are opening core platforms to AI agents and enabling AI-driven access to booking and operational systems.