Mews is a
cloud-based property management system provider that works with more 5,000 hospitality
brands around the world.
Since its
founding in 2012, the company has raised about $225 million as it has rolled
out new products and services to streamline operations for hoteliers and to
improve the guest experience.
In a discussion in the PhocusWire studio at The Phocuswright
Conference, Mews founder Richard Valtr shares his vision for hospitality and
how it can become “the future of all real estate.”
Valtr also explains how Mews is encouraging its clients to
think of their properties in terms of utilization instead of occupancy.
“It’s really about getting the most of the assets you
actually work with, the most of the people you actually work with and the most
for the guests that you actually try to serve – it’s this concept of maximization
of all the different things,” he said.
In the discussion with PhocusWire senior reporter Linda Fox,
Valtr also discusses how hoteliers can drive loyalty by thinking both about the
physical space of their properties and about enhancing the how guests’ spend
and remember their time.
“It’s about rebranding the check-in experience to a welcome experience”
and using technology, including artificial intelligence, to provide
personalized service as scale, he said.
Watch the full discussion below.
From our partners at The Phocuswright Conference 2023: Mews