Loyalty

Event / Technology

Travel Marketing AI Summit London

September 8, 2026

Phocuswright's Travel Marketing AI summit comes to London, September 8. Register Now

News / Finance

HomeToGo links operational gains to internal AI use

By Morgan Hines | August 20, 2026

CEO and co-founder Patrick Andrae attributed faster response times and an 85% reduction in chat escalation to AI implementation. Read More

News / Online

Google to buy Spirit Airlines' data for $10M

By Robert Silk - Travel Weekly | August 18, 2026

A Google spokesperson said the company will use the data to improve its products and AI models. Read More

News / Online

How Mad Monkey aligned its social media strategy with the way its guests travel

By Cathy Walsh | August 18, 2026

The hostel operator has built a multifaceted creator strategy around how young travelers discover destinations, connect with one another and move through Southeast Asia. Read More

News / Technology

PhocusWire's travel tech news briefs: Mews, Agoda, Spotnana and more...

By PhocusWire | August 14, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

Bilt debuts tech platform for travel advisors

By Jamie Biesiada - Travel Weekly | August 10, 2026

Bilt worked with a board of travel advisors to develop the platform. Read More

From Our Partners / Technology

Report: Travelers want AI personalization, not unchecked autonomy

By Amadeus | August 3, 2026

Amadeus’ Tailored Horizons report explores how U.S. travelers want AI to personalize trips, where they trust the technology and why control and transparency matter. Read More

News / Online

Hospitality executives on foundations before AI, industry readiness

By Linda Fox | July 27, 2026

Executives from Cendyn HomeToGo and Penta Hotels discussed the impact of AI on hospitality marketing at Phocuswright Europe 2026. Read More

News / Technology

PhocusWire's travel tech news briefs: TSA, Google, Mindtrip and more...

By PhocusWire | July 2, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

Interview / Technology

AI debate continues: Will travel's biggest brands thrive or falter?

By Cathy Walsh | July 1, 2026

Mario Gavira and Christian Watts brought their ongoing PhocusWire debate to the studio at Phocuswright Europe 2026, offering sharply different views on how artificial intelligence will reshape travel... Read More

News / Online

Trust, AI acceleration, diversity to shape the future of travel

By Morgan Hines | June 26, 2026

Travel industry stakeholders from various sectors shared their takes on what will impact travel’s future at HBX Group’s MarketHub Americas event. Read More

News / Technology

Business travel buyers look to AI for help managing disruption

By Cathy Walsh | June 23, 2026

Separate surveys from Business Travel Show Europe and TravelTech Show highlight growing investment in artificial intelligence as travel companies look to manage disruption, improve traveler experiences... Read More

News / Technology

Cutting through the AI noise: Hospitality's next era

By Morgan Hines | June 22, 2026

Stakeholders from Aimbridge Hospitality, In2 Consulting, Wyndham and Another Star shared their thoughts on the AI era at HITEC 2026 Read More

News / Finance

RealTime Reservation acquires STAY, targeting end-to-end guest experience

By Cathy Walsh | June 17, 2026

The deal brings together pre-arrival commerce and in-stay engagement capabilities as hotels look to drive ancillary revenue and deepen guest relationships. Read More

News / Distribution

Cloudbeds, Journey partner to help independent hotels compete with brand loyalty programs

By Cathy Walsh | June 11, 2026

Journey’s AI-driven loyalty engine will be integrated into the Cloudbeds platform, giving independent properties a new way to incentivize direct bookings. Read More

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