Loyalty

 alt="Despegar rolls out generative AI trip planner, starting in Argentina"  title="Despegar rolls out generative AI trip planner, starting in Argentina"
News / Technology
Despegar rolls out generative AI trip planner, starting in Argentina
By Mitra Sorrells | September 27, 2023
Travelers can use the planner to receive customized itineraries, put together packages that combine flights, accommodations and car rentals and receive recommendations of what to do in their... Read More
 alt="Cruising on the data wave: How technology shapes personalized experiences at sea"  title="Cruising on the data wave: How technology shapes personalized experiences at sea"
From Our Partners / Technology
Cruising on the data wave: How technology shapes personalized experiences at sea
By Jeff Zotara - Arrivia | September 26, 2023
As cruise lines sail into the future, the proliferation of technological innovations has reshaped the accessibility of passenger data and, with it, the ability to tailor the passenger experience.  Read More
 alt="Ireland’s Shackle raises £12M for digital hospitality platform"  title="Ireland’s Shackle raises £12M for digital hospitality platform"
News / Startups
Ireland’s Shackle raises £12M for digital hospitality platform
By Mitra Sorrells | September 26, 2023
The startup provides contactless tools to manage hotel services such as check-in, room entry, food ordering and payments and last year raised $5.5 million in seed funding.     Read More
 alt="How long before airlines grasp the potential of resale marketplaces?"  title="How long before airlines grasp the potential of resale marketplaces?"
Opinion / Online
How long before airlines grasp the potential of resale marketplaces?
By Gilles de Richemond – Fairlyne | September 22, 2023
Like retailers before them, airlines have been reluctant to embrace resale options — even though they could reap even greater benefits than retailers by embracing their secondary market.   Read More
 alt="Booking.com prepares to launch credit card in U.S."  title="Booking.com prepares to launch credit card in U.S."
News / Online
Booking.com prepares to launch credit card in U.S.
By Mitra Sorrells | September 19, 2023
The online travel agency has brought in a former JPMorgan Chase executive to lead the effort and is also hiring for a manager of "co-branded credit card growth and strategy.”   Read More
 alt="Optimizing profits and customer experience for online travel purchases"  title="Optimizing profits and customer experience for online travel purchases"
From Our Partners / Online
Optimizing profits and customer experience for online travel purchases
By Cristina Polo | September 19, 2023
Travel suppliers can drive more revenue and provide a better experience for their customers if they understand what those customers want. Read More
 alt="How booking sites and travel agencies can maximize e-commerce profitability"  title="How booking sites and travel agencies can maximize e-commerce profitability"
From Our Partners / Online
How booking sites and travel agencies can maximize e-commerce profitability
By Carl Bleich - Bloomreach | September 18, 2023
Discover effective strategies for booking sites and agencies to maximize e-commerce profitability. Learn how to boost revenue through upsell campaigns, building customer loyalty and minimizing... Read More
 alt="5 tried and true strategies for effective hotel guest personalization"  title="5 tried and true strategies for effective hotel guest personalization"
From Our Partners
5 tried and true strategies for effective hotel guest personalization
By Joe Youssef - Amadeus Hospitality | September 7, 2023
Amadeus' Joe Youssef shares strategies for hotels to elevate the guest experience and grow revenue through personalization. Read More
 alt="Point.me raises $10M to boost partnerships and expand concierge service"  title="Point.me raises $10M to boost partnerships and expand concierge service"
News / Startups
Point.me raises $10M to boost partnerships and expand concierge service
By Linda Fox | September 5, 2023
Point.me enables loyalty program members to find flights using their points via its proprietary algorithm. Read More
 alt="Luxury Escapes’ Schwab on growing fast, being one of a kind and new superstore in Melbourne"  title="Luxury Escapes’ Schwab on growing fast, being one of a kind and new superstore in Melbourne"
News / Online
Luxury Escapes’ Schwab on growing fast, being one of a kind and new superstore in Melbourne
By Ian Jarrett - WiT | September 5, 2023
Australia-based Luxury Escapes has seven million members globally and has just opened a store in Melbourne where customers can develop travel plans while sipping champagne. Read More
 alt="Cendyn acquires hotel digital marketing provider WIHP"  title="Cendyn acquires hotel digital marketing provider WIHP"
News / Online
Cendyn acquires hotel digital marketing provider WIHP
By Mitra Sorrells | August 30, 2023
WIHP is based in Paris, extending Cendyn's reach in the EMEA region. Read More
 alt="CEO Spotlight - Tony Fernandes of Capital A"  title="CEO Spotlight - Tony Fernandes of Capital A"
Interview / Online
CEO Spotlight - Tony Fernandes of Capital A
By Linda Fox | August 29, 2023
Capital A has been steadily developing from an airline to an online travel platform and most recently a super app offering financial services, ride hailing, food delivery and more.  Read More
 alt="Axis Bank partners with Cleartrip to bring travel benefits to cardholders"  title="Axis Bank partners with Cleartrip to bring travel benefits to cardholders"
News / Online
Axis Bank partners with Cleartrip to bring travel benefits to cardholders
By Morgan Hines | August 25, 2023
India-based Cleartrip and Axis Bank are linking up to provide Axis Bank cardholders with special travel perks when they book with Cleartrip. Read More
 alt="Transforming brand loyalty into brand love"  title="Transforming brand loyalty into brand love"
Opinion / Online
Transforming brand loyalty into brand love
By Tim Davis – Pace Dimensions | August 18, 2023
How hotel businesses in this volatile market can evolve their loyalty programs to build brand preference and affinity.   Read More
 alt="U.S. online channel share expected to remain unchanged through 2026"  title="U.S. online channel share expected to remain unchanged through 2026"
News / Online
U.S. online channel share expected to remain unchanged through 2026
By Phocuswright Research | August 18, 2023
Changing traveler behavior from 2020-2022 has brought about several noteworthy shifts, some of which are expected to endure for a considerable period, particularly related to travel distribution. Read More