Loyalty

News / Startups

Where are they now? Checking in with the Hot 25 Travel Startups for 2024

By PhocusWire | October 19, 2026

Four members of the Hot 25 class of 2024 share this year's milestones and where they see AI having a real impact. Read More

News / Technology

Dfinitiv unveils travel loyalty experiences platform for AI assistants

By Linda Fox | October 7, 2026

Dfinitiv's loyalty program platform aims to help travel brands drive engagement and increase revenue opportunities. Read More

News / Technology

PhocusWire travel tech news briefs: Expedia, Mindtrip, Yanolja and more...

By PhocusWire | October 2, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

Accor unveils conversational AI concierge

By Linda Fox | September 23, 2026

Accor's travel assistant ALL Concierge provides booking through to on-stay assistance and is available on the group's website and app, as well as through WhatsApp and iMessage. Read More

Interview / Startups

Startup Stage: Passtination wants to help airlines extend loyalty programs

By Abby Crotty | September 14, 2026

The white-label, in-destination loyalty solution is licensed to airlines on an annual basis. Read More

News / Technology

Expedia CEO on AI's growing role in travel planning and booking

By Abby Crotty | September 9, 2026

During a fireside chat at the Goldman Sachs Communacopia and Technology Conference on Wednesday, Gorin discussed recent AI efforts and future plans for the technology. Read More

News / Distribution

Airlines’ ancillary revenue grows twice as fast as overall revenue

By Abby Crotty | September 9, 2026

The latest report from IdeaWorksCompany found that airlines generated $13.2 billion in ancillary revenue in 2025. Read More

Event / Technology

Travel Marketing AI Summit London

September 8, 2026

Phocuswright's Travel Marketing AI summit comes to London, September 8. On Demand

News / Technology

Hotel booking goes live in Google's AI Mode, flights still waiting

By Morgan Hines | August 27, 2026

U.S. travelers can now book hotels inside Google's AI Mode with partners including Marriott, Booking.com and Expedia, though flight booking is not yet available. Read More

News / Finance

HomeToGo links operational gains to internal AI use

By Morgan Hines | August 20, 2026

CEO and co-founder Patrick Andrae attributed faster response times and an 85% reduction in chat escalation to AI implementation. Read More

News / Online

Google to buy Spirit Airlines' data for $10M

By Robert Silk - Travel Weekly | August 18, 2026

A Google spokesperson said the company will use the data to improve its products and AI models. Read More

News / Online

How Mad Monkey aligned its social media strategy with the way its guests travel

By Cathy Walsh | August 18, 2026

The hostel operator has built a multifaceted creator strategy around how young travelers discover destinations, connect with one another and move through Southeast Asia. Read More

News / Technology

PhocusWire's travel tech news briefs: Mews, Agoda, Spotnana and more...

By PhocusWire | August 14, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

Bilt debuts tech platform for travel advisors

By Jamie Biesiada - Travel Weekly | August 10, 2026

Bilt worked with a board of travel advisors to develop the platform. Read More

From Our Partners / Technology

Report: Travelers want AI personalization, not unchecked autonomy

By Amadeus | August 3, 2026

Amadeus’ Tailored Horizons report explores how U.S. travelers want AI to personalize trips, where they trust the technology and why control and transparency matter. Read More

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