Loyalty

News / Technology

Accor unveils conversational AI concierge

By Linda Fox | September 23, 2026

Accor's travel assistant ALL Concierge provides booking through to on-stay assistance and is available on the group's website and app, as well as through WhatsApp and iMessage. Read More

Interview / Startups

Startup Stage: Passtination wants to help airlines extend loyalty programs

By Abby Crotty | September 14, 2026

The white-label, in-destination loyalty solution is licensed to airlines on an annual basis. Read More

News / Technology

Expedia CEO on AI's growing role in travel planning and booking

By Abby Crotty | September 9, 2026

During a fireside chat at the Goldman Sachs Communacopia and Technology Conference on Wednesday, Gorin discussed recent AI efforts and future plans for the technology. Read More

News / Distribution

Airlines’ ancillary revenue grows twice as fast as overall revenue

By Abby Crotty | September 9, 2026

The latest report from IdeaWorksCompany found that airlines generated $13.2 billion in ancillary revenue in 2025. Read More

Event / Technology

Travel Marketing AI Summit London

September 8, 2026

Phocuswright's Travel Marketing AI summit comes to London, September 8. On Demand

News / Technology

Hotel booking goes live in Google's AI Mode, flights still waiting

By Morgan Hines | August 27, 2026

U.S. travelers can now book hotels inside Google's AI Mode with partners including Marriott, Booking.com and Expedia, though flight booking is not yet available. Read More

News / Finance

HomeToGo links operational gains to internal AI use

By Morgan Hines | August 20, 2026

CEO and co-founder Patrick Andrae attributed faster response times and an 85% reduction in chat escalation to AI implementation. Read More

News / Online

Google to buy Spirit Airlines' data for $10M

By Robert Silk - Travel Weekly | August 18, 2026

A Google spokesperson said the company will use the data to improve its products and AI models. Read More

News / Online

How Mad Monkey aligned its social media strategy with the way its guests travel

By Cathy Walsh | August 18, 2026

The hostel operator has built a multifaceted creator strategy around how young travelers discover destinations, connect with one another and move through Southeast Asia. Read More

News / Technology

PhocusWire's travel tech news briefs: Mews, Agoda, Spotnana and more...

By PhocusWire | August 14, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

Bilt debuts tech platform for travel advisors

By Jamie Biesiada - Travel Weekly | August 10, 2026

Bilt worked with a board of travel advisors to develop the platform. Read More

From Our Partners / Technology

Report: Travelers want AI personalization, not unchecked autonomy

By Amadeus | August 3, 2026

Amadeus’ Tailored Horizons report explores how U.S. travelers want AI to personalize trips, where they trust the technology and why control and transparency matter. Read More

News / Online

Hospitality executives on foundations before AI, industry readiness

By Linda Fox | July 27, 2026

Executives from Cendyn HomeToGo and Penta Hotels discussed the impact of AI on hospitality marketing at Phocuswright Europe 2026. Read More

News / Technology

PhocusWire's travel tech news briefs: TSA, Google, Mindtrip and more...

By PhocusWire | July 2, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

Interview / Technology

AI debate continues: Will travel's biggest brands thrive or falter?

By Cathy Walsh | July 1, 2026

Mario Gavira and Christian Watts brought their ongoing PhocusWire debate to the studio at Phocuswright Europe 2026, offering sharply different views on how artificial intelligence will reshape travel... Read More

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