Loyalty

Expedia CEO on AI's growing role in travel planning and booking
News / Technology
Expedia CEO on AI's growing role in travel planning and booking
By Abby Crotty | September 9, 2026
During a fireside chat at the Goldman Sachs Communacopia and Technology Conference on Wednesday, Gorin discussed recent AI efforts and future plans for the technology. Read More
Airlines’ ancillary revenue grows twice as fast as overall revenue
News / Distribution
Airlines’ ancillary revenue grows twice as fast as overall revenue
By Abby Crotty | September 9, 2026
The latest report from IdeaWorksCompany found that airlines generated $13.2 billion in ancillary revenue in 2025. Read More
Travel Marketing AI Summit London
Event / Technology
Travel Marketing AI Summit London
September 8, 2026
Phocuswright's Travel Marketing AI summit comes to London, September 8. On Demand
Hotel booking goes live in Google's AI Mode, flights still waiting
News / Technology
Hotel booking goes live in Google's AI Mode, flights still waiting
By Morgan Hines | August 27, 2026
U.S. travelers can now book hotels inside Google's AI Mode with partners including Marriott, Booking.com and Expedia, though flight booking is not yet available. Read More
HomeToGo links operational gains to internal AI use
News / Finance
HomeToGo links operational gains to internal AI use
By Morgan Hines | August 20, 2026
CEO and co-founder Patrick Andrae attributed faster response times and an 85% reduction in chat escalation to AI implementation. Read More
Google to buy Spirit Airlines' data for $10M
News / Online
Google to buy Spirit Airlines' data for $10M
By Robert Silk - Travel Weekly | August 18, 2026
A Google spokesperson said the company will use the data to improve its products and AI models. Read More
How Mad Monkey aligned its social media strategy with the way its guests travel
News / Online
How Mad Monkey aligned its social media strategy with the way its guests travel
By Cathy Walsh | August 18, 2026
The hostel operator has built a multifaceted creator strategy around how young travelers discover destinations, connect with one another and move through Southeast Asia. Read More
PhocusWire's travel tech news briefs: Mews, Agoda, Spotnana and more...
News / Technology
PhocusWire's travel tech news briefs: Mews, Agoda, Spotnana and more...
By PhocusWire | August 14, 2026
Keep up with all the latest people, partner and product news from around the global travel industry. Read More
Bilt debuts tech platform for travel advisors
News / Technology
Bilt debuts tech platform for travel advisors
By Jamie Biesiada - Travel Weekly | August 10, 2026
Bilt worked with a board of travel advisors to develop the platform. Read More
Report: Travelers want AI personalization, not unchecked autonomy
From Our Partners / Technology
Report: Travelers want AI personalization, not unchecked autonomy
By Amadeus | August 3, 2026
Amadeus’ Tailored Horizons report explores how U.S. travelers want AI to personalize trips, where they trust the technology and why control and transparency matter. Read More
Hospitality executives on foundations before AI, industry readiness
News / Online
Hospitality executives on foundations before AI, industry readiness
By Linda Fox | July 27, 2026
Executives from Cendyn HomeToGo and Penta Hotels discussed the impact of AI on hospitality marketing at Phocuswright Europe 2026. Read More
PhocusWire's travel tech news briefs: TSA, Google, Mindtrip and more...
News / Technology
PhocusWire's travel tech news briefs: TSA, Google, Mindtrip and more...
By PhocusWire | July 2, 2026
Keep up with all the latest people, partner and product news from around the global travel industry. Read More
AI debate continues: Will travel's biggest brands thrive or falter?
Interview / Technology
AI debate continues: Will travel's biggest brands thrive or falter?
By Cathy Walsh | July 1, 2026
Mario Gavira and Christian Watts brought their ongoing PhocusWire debate to the studio at Phocuswright Europe 2026, offering sharply different views on how artificial intelligence will reshape travel... Read More
Trust, AI acceleration, diversity to shape the future of travel
News / Online
Trust, AI acceleration, diversity to shape the future of travel
By Morgan Hines | June 26, 2026
Travel industry stakeholders from various sectors shared their takes on what will impact travel’s future at HBX Group’s MarketHub Americas event. Read More
Business travel buyers look to AI for help managing disruption
News / Technology
Business travel buyers look to AI for help managing disruption
By Cathy Walsh | June 23, 2026
Separate surveys from Business Travel Show Europe and TravelTech Show highlight growing investment in artificial intelligence as travel companies look to manage disruption, improve traveler experiences... Read More
The Phocuswright Conference 2026