Loyalty

Bilt launches AI platform to connect local businesses, expand loyalty
News / Technology
Bilt launches AI platform to connect local businesses, expand loyalty
By Cathy Walsh | November 10, 2026
Bilt's local commerce platform and expanded membership offering could allow hotel loyalty programs to reward members through experiences at neighborhood businesses. Read More
Brand loyalty retains influence as personal AI agents take on travel booking
News / Technology
Brand loyalty retains influence as personal AI agents take on travel booking
By Cathy Walsh | November 10, 2026
Research from Propellic analyzes travel booking requests in Muse and Instinct to uncover what influences outcomes and why travelers may be reluctant to hand over control. Read More
Hot 25 Travel Startups for 2027: Dfinitiv
Interview / Startups
Hot 25 Travel Startups for 2027: Dfinitiv
By PhocusWire | November 9, 2026
Dfinitiv is a loyalty commerce and media technology specialist. Read More
Hot 25 Travel Startups for 2027: OneJourney
Interview / Startups
Hot 25 Travel Startups for 2027: OneJourney
By PhocusWire | November 9, 2026
OneJourney is an embedded-payments platform for independent hotels. Read More
Hot 25 Travel Startups for 2027: Passtination
Interview / Startups
Hot 25 Travel Startups for 2027: Passtination
By PhocusWire | November 9, 2026
Passtination is a destination-based loyalty platform for airlines. Read More
Hot 25 Travel Startups for 2027: Rove
Interview / Startups
Hot 25 Travel Startups for 2027: Rove
By PhocusWire | November 9, 2026
Rove is a travel rewards platform that lets users earn and redeem airline miles on travel, shopping and dining. Read More
Presenting the Hot 25 Travel Startups for 2027
News / Startups
Presenting the Hot 25 Travel Startups for 2027
By PhocusWire | November 9, 2026
Meet the Hot 25 Travel Startups set to make their mark on the industry in 2027. Read More
FTC orders airlines, ride-hailing companies to detail pricing methodology
News / Online
FTC orders airlines, ride-hailing companies to detail pricing methodology
By Donna M. Airoldi - BTN | November 2, 2026
The agency is examining how companies use personal data and algorithms to personalize prices and services for individual consumers. Read More
Where are they now? Checking in with the Hot 25 Travel Startups for 2026
News / Startups
Where are they now? Checking in with the Hot 25 Travel Startups for 2026
By PhocusWire | November 2, 2026
We asked the 2026 cohort of Hot 25 Travel Startups to share their top three highlights from this year and their priorities going into 2027. Read More
How travel brands can turn customer data into moments that matter
From Our Partners / Online
How travel brands can turn customer data into moments that matter
By Michelle Bruno | October 30, 2026
Travel brands have more customer data than ever, but fragmented systems often prevent them from using it to deliver timely, personalized experiences that improve customer satisfaction and drive revenue. Read More
Amex Travel adds more than 1M Airbnb listings
News / Online
Amex Travel adds more than 1M Airbnb listings
By Cathy Walsh | October 22, 2026
The partnership extends Amex Travel’s lodging and rewards benefits to Airbnb stays, including perks for Platinum cardholders booking luxury properties. Read More
Where are they now? Checking in with the Hot 25 Travel Startups for 2024
News / Startups
Where are they now? Checking in with the Hot 25 Travel Startups for 2024
By PhocusWire | October 19, 2026
Four members of the Hot 25 class of 2024 share this year's milestones and where they see AI having a real impact. Read More
Dfinitiv unveils travel loyalty experiences platform for AI assistants
News / Technology
Dfinitiv unveils travel loyalty experiences platform for AI assistants
By Linda Fox | October 7, 2026
Dfinitiv's loyalty program platform aims to help travel brands drive engagement and increase revenue opportunities. Read More
PhocusWire travel tech news briefs: Expedia, Mindtrip, Yanolja and more...
News / Technology
PhocusWire travel tech news briefs: Expedia, Mindtrip, Yanolja and more...
By PhocusWire | October 2, 2026
Keep up with all the latest people, partner and product news from around the global travel industry. Read More
Accor unveils conversational AI concierge
News / Technology
Accor unveils conversational AI concierge
By Linda Fox | September 23, 2026
Accor's travel assistant ALL Concierge provides booking through to on-stay assistance and is available on the group's website and app, as well as through WhatsApp and iMessage. Read More
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