GuestOS
Headquarters: San Francisco
CEO: Jessie Fischer
Website: GuestOS
Founding date: March 13, 2024
Investment: Undisclosed
GuestOS provides AI teammates for hospitality, tourism and events. Through phone, website chat, and SMS, guests get 24/7 multilingual answers, bookings, and local recommendations, while operators reduce workload and streamline communication. GuestOS blends the warmth of hospitality with modern technology to create simpler, more reliable ways for people to connect.
PhocusWire coverage
Below, we asked founder and CEO Jessie Fischer to share her thoughts on next year's goals and she has learned since founding GuestOS.
Strategic goals for 2026
In 2026, our goal is to continue expanding GuestOS as a platform serving destinations, hotel groups and major events worldwide. With phone, chat and SMS, our AI teammates will support millions of travelers with real-time answers and seamless bookings. We are also deepening integrations with booking engines and property management systems so our teammates can not only answer questions but also complete transactions.
At the same time, we are advancing GuestOS as a critical tool for crisis communication. Having already supported communities during wildfires in California, we see a future where the same technology that helps a guest book a tour can also provide life-saving information during emergencies. Growth with purpose is our focus, making GuestOS indispensable both for travelers and for the communities they visit.
Lessons learned since founding
One of the clearest lessons has been that simplicity drives adoption. Guests don’t want another app, and operators don’t want another system to manage—they want solutions that work instantly. That’s why GuestOS is built on channels people already use, like phone and chat, making it effortless for both sides.
I’ve also learned that trust is everything. In hospitality, you earn your way in by showing up, proving value and respecting the traditions of service. When guests or hoteliers say, "Why doesn’t every property have this?" it’s a reminder that solving real problems with authenticity is what creates lasting impact.
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