Providing personalized service across hotel departments from operations and housekeeping to events and group business requires careful strategy.
We’ll explain how you can improve customer relationship management across your entire hotel portfolio by leveraging data to better connect with guests, fill guest rooms and function space, and deliver memorable experiences.
In the webinar produced by Amadeus Hospitality and PhocusWire you’ll learn:
- How to increase efficiencies for group business (operations + events)
- Which tasks to prioritize to provide better experiences
- How to leverage your CRM to keep valuable group business opportunities within your portfolio
- The latest industry insights and data from our exclusive research
This webinar was broadcast on Tuesday, February 5, 2019.
Participants in this webinar:
- Jacki Brown, product marketing manager at Amadeus.
- Kevin May, editor in chief at PhocusWire.
Personalizing the group experience for hotels
This event took place on Tuesday, February 5, 2019.