Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

Research Spotlight: How voice, chat and social are transforming the traveler experience
News / Technology
Research Spotlight: How voice, chat and social are transforming the traveler experience
By Jill Menze | March 28, 2018
Further evidence voice technology is taking off: Almost half of smartphone-owning online travelers use... Read More
Finding a unique voice in travel technology
Opinion / Technology
Finding a unique voice in travel technology
By Chad Callaghan - Sabre | March 27, 2018
The increasing and widespread adoption of voice technology is already beginning to establish its place... Read More
ibm watson assistant
News / Technology
IBM enters voice assistant market with Watson Assistant for businesses
By Jill Menze | March 27, 2018
IBM is throwing its hat into the voice assistant ring, but with what could be a key differentiator... Read More
Are these the technologies most wanted by air travelers?
News / Technology
Are these the technologies most wanted by air travelers?
By Marisa Garcia | March 27, 2018
Flight information specialist, OAG, has published the results of a study of the technology preferences... Read More
The truth about AI, NLP and ML - human involvement is mandatory
From Our Partners / Technology
The truth about AI, NLP and ML - human involvement is mandatory
By Sponsored Content | March 27, 2018
This is a viewpoint from Mike Slone, chief experience officer for Travelaer.. The technology... Read More
MSC Cruises voice assistants
News / Technology
MSC Cruises puts voice-enabled assistants in every cabin of new ship
By Mitra Sorrells | March 26, 2018
MSC Cruises has created what it says is the cruise industry’s first voice-enabled smart speaker.... Read More
Amadeus takes majority control of Hiberus, changes name to Travel IMS
News / Technology
Amadeus takes majority control of Hiberus, changes name to Travel IMS
By Kevin May | March 26, 2018
Hiberus Travel IO Solutions, an inventory management provider to tour operators, is now 95% owned by... Read More
Voice series part 4 Expedia
News / Technology
Voice tech in travel, part 4: Expedia’s experience
By Mitra Sorrells | March 26, 2018
Online travel agencies are technology companies as much - if not more – than they are travel... Read More
Listen up: voice assistants are not quite ready to fly
News / Technology
Listen up: voice assistants are not quite ready to fly
By Marisa Garcia | March 26, 2018
A review of retail trends among US consumers prepared by comScore reveals that voice assistants such... Read More
Webinar replay: Understanding the traveler of now
News / Technology
Webinar replay: Understanding the traveler of now
By PhocusWire | March 26, 2018
Historically, air shopping has always been about providing the lowest fare in any given market.... Read More
Sponsored Content
From Our Partners
Every link in the booking chain is a compliance risk—and now AI agents have added one more
October 27, 2026
Every link in the booking chain is a compliance risk—and now AI agents have added one more
As AI streamlines booking processes, it adds complexity to tax compliance, with information often lost... Read More
The journey is fragmented. Care shouldn’t be.
October 21, 2026
The journey is fragmented. Care shouldn’t be.
New research from Allianz Partners highlights how travel protection and proactive support during... Read More
How adventure travel can help brands meet changing traveler expectations
October 15, 2026
How adventure travel can help brands meet changing traveler expectations
As travelers seek more immersive experiences, adventure travel offers brands new opportunities to... Read More