Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

airline app customer service
News / Technology
How airlines can improve customer service via their apps
By Jill Menze | June 29, 2018
Consumers primarily communicate via social networks and messaging apps on their mobile devices, which... Read More
Alexa, what do Echo devices in hotels mean for travel marketers?
News / Technology
Alexa, what do Echo devices in hotels mean for travel marketers?
By Mat Harris - Sojern | June 29, 2018
It’s no secret that Amazon is extremely well-positioned to disrupt digital advertising, with a massive... Read More
360-degree-hotel-view-nor1-2
News / Technology
360-degree content credited with hotel booking boost
By Kevin May | June 28, 2018
Rich content, such as virtual reality-based content, has become one of the main mechanisms of... Read More
CellPoint Mobile launches new engine to increase direct bookings, reach mobile customers
News / Technology
CellPoint Mobile launches new engine to increase direct bookings, reach mobile customers
By Jill Menze | June 28, 2018
CellPoint Mobile has unveiled a new product to address two travel provider pain points: securing... Read More
Connect, sense, learn, act - the steps to gaining passenger insight
From Our Partners / Technology
Connect, sense, learn, act - the steps to gaining passenger insight
By Sponsored Content | June 28, 2018
Sponsored by TIBCO. Airports and airlines need to aggregate and analyse data to improve the on-airport... Read More
MyRoom combines AR and virtual tours to help hotel guests choose a room
News / Technology
MyRoom combines AR and virtual tours to help hotel guests choose a room
By Rob Gill | June 28, 2018
US hotel technology specialist Koridor has launched its MyRoom platform allowing guests to choose... Read More
STARTUP STAGE: Instaroom brings communication to direct hotel bookings
Interview / Technology
STARTUP STAGE: Instaroom brings communication to direct hotel bookings
By Kevin May | June 27, 2018
Instaroom has built what it calls a "concierge platform" so that hotels can communicate directly with... Read More
A brief history of artificial intelligence
News / Technology
A brief history of artificial intelligence
By Simone Puorto | June 27, 2018
"I do not fear computers. I fear the lack of them" (Isaac Asimov) Agreeing on a definition of... Read More
Spafax hackathon finds new airline use-cases for AI
News / Technology
Spafax hackathon finds new airline use-cases for AI
By Marisa Garcia | June 25, 2018
The first hackathon from airline entertainment curator Spafax saw developers explore use-cases for... Read More
Organic links on Google losing out to the knowledge graph, maps, apps and images
News / Technology
Organic links on Google losing out to the knowledge graph, maps, apps and images
By Rob Gill | June 22, 2018
The number of “organic” links featured on the first page of Google travel-related search results is... Read More
Sponsored Content
From Our Partners
Every link in the booking chain is a compliance risk—and now AI agents have added one more
October 27, 2026
Every link in the booking chain is a compliance risk—and now AI agents have added one more
As AI streamlines booking processes, it adds complexity to tax compliance, with information often lost... Read More
The journey is fragmented. Care shouldn’t be.
October 21, 2026
The journey is fragmented. Care shouldn’t be.
New research from Allianz Partners highlights how travel protection and proactive support during... Read More
How adventure travel can help brands meet changing traveler expectations
October 15, 2026
How adventure travel can help brands meet changing traveler expectations
As travelers seek more immersive experiences, adventure travel offers brands new opportunities to... Read More