Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

AI series part 2 Watson
News / Technology
AI analysis, part 2: Watson's world
By Mitra Sorrells | April 9, 2018
It’s been more than seven years since IBM’s Watson computer entered the spotlight by beating two... Read More
AccorHotels adds to digital services, acquires ResDiary
News / Technology
AccorHotels adds to digital services, acquires ResDiary
By Linda Fox | April 9, 2018
AccorHotels is furthering its ambitions to make more of its physical properties via digital services... Read More
Phocuswright Europe 2018 Preview: Q&A with Amadeus Capital Partners' Andrea Traversone
Interview / Technology
Phocuswright Europe 2018 Preview: Q&A with Amadeus Capital Partners' Andrea Traversone
By PhocusWire | April 9, 2018
Ahead of the event, Andrea Traversone discusses the importance of security, why travel companies... Read More
What one destination discovered about using virtual reality for travel marketing
News / Technology
What one destination discovered about using virtual reality for travel marketing
By Nick Vivion | April 9, 2018
Virtual reality continues its march into the mainstream. While most consumers do not have access to... Read More
QOTW: Something about the end experience
News / Technology
QOTW: Something about the end experience
By PhocusWire | April 6, 2018
Quote from Mike Croucher, chief architect at Travelport, in an article on PhocusWire this week.... Read More
MyBagCheck takes B2B route to grow NYC bag storage and delivery service
News / Technology
MyBagCheck takes B2B route to grow NYC bag storage and delivery service
By Kerry Medina | April 6, 2018
MyBagCheck officially launched in the Apple App Store in November. It has since had about 300... Read More
Cosmopolitan AI chatbot loyalty
News / Technology
How AI can be used to enhance loyalty programs
By Mitra Sorrells | April 6, 2018
Since the Cosmopolitan at Las Vegas introduced it’s virtual concierge chatbot in January 2017, more... Read More
10 principles we learned from launching 6 airline chatbots in 1 year
News / Technology
10 principles we learned from launching 6 airline chatbots in 1 year
By Viewpoints | April 6, 2018
This is a viewpoint from Iñaki Úriz, CEO at Caravelo. We built our first chatbot over 4 years ago. Its... Read More
AccorHotels CDO on the importance of cultural transformation
News / Technology
AccorHotels CDO on the importance of cultural transformation
By Martin Cowen | April 5, 2018
This is the latest in a series of articles spun out of tnoozLIVE@ITB, recorded live over three days at... Read More
Eye tracking Palace Resorts Expedia Group Media Solutions2
News / Technology
How this marketing campaign uses eye tracking technology to gauge traveler interest
By Mitra Sorrells | April 5, 2018
All-inclusive luxury brand Palace Resorts wants its guests to experience a worry-free vacation... Read More
Sponsored Content
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Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More
Get real: The power of combining AI with authentic intelligence
August 19, 2025
Get real: The power of combining AI with authentic intelligence
Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More
Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More